Smiths Hotel

This was a last minute booking to see a gig at the ovo hydro. They overcharged at £162 for a night. The hotel was very run down, bald dirty carpets, curtain pole falling off wall, bed uncomfortable and smelly. En suite was dated and unclean. A 2 star rating is very over exaggerated.

Good place near the uni

I spoke to a member of staff about the issue and was informed that it would qualify for a refund I am awaiting same. Just learned from expedia that the property will not refund me for suspected bed bugs in room. They were in all three beds and crawling on the walls.Unfortunately we did not discover them until after 5am (the following morning of our 1 night stay). I showed this immediately to the staff who was at reception- they saw them on the wall and they said “we do no usually get bed bugs in this room”. They did suggested that if I contacted the people I booked with I should be able to get a refund. I would really like some advice on this matter- the hotel is saying that they would only honor the original cancellation policy and apparently my room was non - refundable. Should this apply if there is an issue with your room/ stay?

Single room in basement. No toilet. Small. Looked Dirty. Definitely not worth £90 for Saturday 1 night.

Bed bugs everywhere in all the rooms

Room was very small, couldn't acess the toilet because the bed was on the way, no water

The TV did not work in the room I was staying.

Ive been staying there every time im in Glasgow for about 20 years and have found no reason to not stay there , always comfortable with a lovely breakfast in the morning. Thanks

I expected basic board due to what I paid,so that was fine. The problem I had was the room was cold,the radiator wasn't on and l could not get it to work.Also the window could do with replacing and maybe cushion the sides of the bed or make it stable

Great location, minutes away from Kelvingrove park. Buses virtually outside the hotel, great for getting into the centre. Friendly staff and a good value breakfast.

First the positives: great area, an overall helpful staff and a surprisingly good breakfast. Now the negatives. The place was old, unmaintained and in bad condition. The biggest issue was that it was on the third floor (no elevator, of course) and stiflingly hot during our stay there (no air conditioner, of course). There was also a weird, inexplicable knocking sound from the roof (sometimes aggressively, sometimes less so) every evening at the same time. Because the room had only one window, which was on the slanted roof, we couldn’t see what it was. Not a good place at all. Though you are paying less than other places in the area, I would avoid it altogether. Weird hotel. Bad value for your money.

Beds were awful. They were visibly saggy. They looked like they should belong in a room rented by the hour. There was a bad smell in the hallways. Location was nearby bars and restaurants.

Absolutely vile. Single room is extremely small - just enough width for a bed making getting in and out of it difficult. Bedding had not been changed and staff very disinterested when this was mentioned - though did offer to change room - however by that point i had ended up changing bedding myself. Dining room was empty and in darkness at breakfast time - Staff looked surprised when i went down for breakfast so i took that as a bad omen and decided not to risk it

lively little place to stay - was the cheapest place we could find.

Decent breakfast, comfortable & clean single room. Shared bathroom, not ensuite. Friendly staff. Good vending machine for drinks & snacks.

This place is very out dated, the shower was leaking, beds are very uncomfortable, you can hear everything from the next room even people talking to each other , the boiler is so noisy we couldn’t sleep

Helpful friendly staff, good situation. Comfy beds. Would go back.

My families stay was very pleasant. Ive stayed at smithes before and always been pleasant. Staff cant be anymore helpful. Breakfasts there if you want. Everything you need is round about or not far away. Perfect location

The day to day cleaning was ok. Really needs a deep clean. The visible dust inside radiators, down the sides of beds etc is rather off putting. Needs some thorough elbow grease.

It was a very small room, very basic. The shower room was new but a cheap style shower in place that you had to hold by hand as it wouldnt stay in position Sheets not particularly good quality and the bed was lumpy. For a place to lay your head for the night, it was adequate