The Royal Highland Hotel

Made a mistake on the date while booking. Locked in—asked hotel and Expedia for mercy….no mercy offered.

The elevator did not work. I have to bring my luggage downstairs. Location was convenient right next to train station Taxi stand right outside.

Reception staff were pleaant enough, but seemed very distracted

Beautiful building! Staff was helpful and friendly, food in the restaurant and the service was great. Walking down the grand staircase is special!

Parking was a little bit of an issue but otherwise everything else was great

Convenient location. Some rooms face directly into the train station. Facilities functional but don’t look too closely.

Hotel is ok for an overnight stay and due to its proximity to the train and bus stations is well placed. However the furniture in our room was in poor condition and the cooked breakfast was not good value. In general it all felt a bit sad. Possibly stay at Premier Inn or similar next time.

Clean classic hotel. A bit pricey and breakfast is extra. Receptionist polite but didn't give a warm Scottish welcome. Large comfy beds ensure a great night's sleep. UHT milk (but no chiller in room so have to accept this) and only enough tea/coffee for 2 cups each per night. Limited beverage selection with only tea/coffee. No hot chocolate nor fruit teas. Fab location if you're travelling by train as right next door to station.

A lovely centrally located property conveniently located next door to the train station. Suffered from a broken elevator for the duration of our stay, which was tremendously inconvenient.

It had lifts!

This once grand railway hotel is in poor and tired condition. Very overpriced

The location is good but seemed like there was a lot of neglect for the rooms and amenities. Elevator was broken, rooms seemed dingy, parking was confusing and not much of it.

I paid nearly £300 for a one night stay (more than I usually pay in the City of London) because it is right next door to the railway station and we were catching a train to Edinburgh early the following morning. I checked that it had a lift as we were travelling for 3 weeks hiking and camping as well as visiting cities so would have heavy cases to manoeuvre. The most positive word I can use to describe the member of staff who checked us in is ‘disinterested’ and It was only when I asked how to find the lift that he said that the lift was broken and that we should use the stairs. No offer of help was made even though my husband and I are obviously older, I had to ask for it. He said he would bring the bags up at some point. As we were leaving our room 30 minutes later we met him on the landing, he just put the bags down where he was, turned around and went back downstairs without a word. The corridor outside our room was being used as a store for linen bags. When we arrived they were all closed up but by the time we went down for breakfast they had all been opened up for the housekeeping staff to use. The corridor itself was in a very poor state. The room was clean, but very dated and the paintwork in the bathroom definitely needed some work. I’m not sure if health & safety law is the same in Scotland as in England but if it is, the bathroom blind in the bathroom is illegal as it doesn’t have a chain safety clip fitted.

The outside of the property is all worn and looks very run down. When given our first room it was on the 3rd floor with the lift been broken. Got to the room and it was freezing the window was drafty and the walls were all cracked the shower was mouldy and did not even have a shower. When I phoned to change rooms the woman was so nice and said we would be moved to a better room when we got back from being out. I then got a phone call from another woman on reception telling us to get back now to sort it out before letting me speak she ended the phone on me which is very rude . When we got back she said we should have told her instead of phoning to complain. Our second room was not much better still drafty window and bathroom had cracked tiles and was mouldy in parts too. Only good thing was the dinner staff were very nice and we had no issues there. Over all stay was awful and ruined our time away now understand why people say you should read reviews before staying places.

Our room exceeded out expectations with a kitchen and huge bedroom. The washing machine a great perk as we have been traveling by tandem. Restaurant expensive but the food and portions were good. Staff responsive and efficient.

Close to train station, and easy walking to most restaurants and shops.

We selected this property due to its location to the train station. Close to everything we wanted to see and do. The breakfast was wonderful. We had one dinner at the hotel and it was excellent. I would have rated the entire property excellent except the lift wasn’t working and we climbed a lot of stairs with luggage. Other than that - I’d stay again

Perfect location.

Third floor a bit run down

Convenient location next to the train station. Room was tidy. Double bed is awfully small for two people, but we made do. Really our only complaint is that the room was hot and hard to get comfortable.