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Grand Copthorne Waterfront
Hotels
Sustainable Hotel
8.5
/10
Very Good
544 reviews
What Guests Say About Their Stay
S***s
9.7
/ 10
I've been staying at the Grand Copthorne since 2017 for my business trips. It's a great hotel with reasonable prices, and the best part is its location—right by the Singapore River, with plenty of great spots to hang out just behind the hotel.
RYDewi
9.7
/ 10
The service is excellent. We were able to early check in and late check out. Location is great. Walking distance to Havelock MRT station (Thomson-East Coast Line) and Bus station. Many Restaurants at the back of the hotel, also could walk to Clarke Quay area (around 2km). The food is super delicious with many choices! Highly recommend to add breakfast in your booking!
Harvardi H.
9.7
/ 10
At first, I didn't expect the hotel would be that good in terms of service and location. Apparently, it was a splendid experience staying in this hotel. This was among one of the prime hotels in Singapore that offers breakfast as part of the weekend rate (others need to add Breakfast to the offered rates). Location is great...near Orchard, Clarke Quay, Riverside, MBS. Not to mention, the breakfast selection is awesome ! Great location for guests who like exercising in the morning... Great running routes just on the riverside. It was full house when we stayed...
Muhammad K. H.
10.0
/ 10
So clean and breakfast very delicious
Agung S.
8.5
/ 10
Nice hotel and near china town festival.
In the Area
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392 Havelock Road, Clarke Quay, Singapore, 169663
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Grand Copthorne Waterfront
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Grand Copthorne Waterfront Address: Map & Location
392 Havelock Road, Clarke Quay, Singapore, 169663
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Grand Copthorne Waterfront Rates per Night
Planning a trip and wondering about Grand Copthorne Waterfront hotel rates? You're in the right place! Finding the perfect hotel at the right price is key to a great vacation. Grand Copthorne Waterfront room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.
Looking for the best Grand Copthorne Waterfront hotel rates? Traveloka is your go-to source for the latest deals and promotions.
Grand Copthorne Waterfront Location & Address
Wondering where to find Grand Copthorne Waterfront? The hotel address is key to planning your trip. Grand Copthorne Waterfront is located at 392 Havelock Road, Clarke Quay, Singapore, 169663. It's situated in the Robertson Quay area of Singapore, known for its vibrant nightlife and street food. The hotel is approximately 2.5 km from the city center.
How to go to Grand Copthorne Waterfront from Airport
Getting from the airport to Grand Copthorne Waterfront is easy with several transport options. Knowing your options for hotel transfer from airport to hotel can make your arrival smooth and stress-free.
- Taxi (most direct): Taxis are readily available at Changi Airport. The ride to the hotel takes approximately 20-30 minutes, depending on traffic.
- Ride Hailing (convenient): Services like Grab offer a convenient way to get to the hotel. Simply book a ride through the app.
- Airport Shuttle (affordable): Some hotels offer airport shuttle services. Check with Grand Copthorne Waterfront for availability and booking details.
- MRT (most affordable): Take the MRT from Changi Airport to the nearest station, then a short taxi or bus ride to the hotel.
Tips: For the most convenient route, consider a taxi or ride-hailing service for a direct trip. If you're on a budget, the MRT is a great option, but be prepared for a bit of walking or a short ride from the station.
Grand Copthorne Waterfront Reviews & Summary
Want to know what other travelers think about Grand Copthorne Waterfront? Hotel reviews offer valuable insights into the guest experience. Reading a review hotel can help you decide if this hotel is right for you.
Guests often rave about the hotel's stunning views of the Singapore River, its excellent location near Robertson Quay, and its top-notch service. The hotel's multiple dining options and luxurious spa are also major highlights. "The location is perfect, the staff is friendly, and the rooms are spacious. I'll definitely be back!"
Grand Copthorne Waterfront Room Types Available
Choosing the right room is essential for a comfortable stay. Understanding the different hotel room types available at Grand Copthorne Waterfront helps you find the perfect fit for your needs.
- Deluxe Room: Offers comfortable accommodations with city or river views.
- Premier Room: Features upgraded amenities and often includes access to the Club Lounge.
- Club Room: Provides exclusive access to the Club Lounge with complimentary breakfast, evening cocktails, and personalized service.
- Suite: Offers spacious living areas, separate bedrooms, and premium amenities.
- Family Room: Designed to accommodate families with extra space and beds.
Please note that smoking/non-smoking preferences are usually available, and some rooms may have bathtubs or bidets. Check with the hotel regarding pet-friendly policies, as additional charges or requirements may apply.
Hotel Facilities in Grand Copthorne Waterfront
Grand Copthorne Waterfront offers a range of hotel amenities to enhance your stay. From relaxing to staying active, the hotel facilities cater to various needs.
- Swimming Pool: Enjoy a refreshing swim in the outdoor pool.
- Fitness Centre: Stay in shape with a fully equipped gym.
- Spa: Indulge in a relaxing massage or treatment at the spa.
- Business Centre: Provides services for business travelers.
- Kids' Club: Offers activities and entertainment for children.
Operating hours and extra fees may vary, so it's best to check with the hotel directly for the most up-to-date information.
Hotel Buffet or Restaurant/Cafe in Grand Copthorne Waterfront
Dining at Grand Copthorne Waterfront is a treat, with several options to satisfy your cravings. From a hotel buffet to a cozy cafe, there's something for everyone.
- Food Capital: Offers a wide array of international cuisines with live cooking stations. Price per person: $60 USD.
- Grissini: Serves authentic Italian dishes in an elegant setting.
- The Lobby Lounge: Perfect for afternoon tea or evening cocktails.
- Tempo Bar: A great spot for drinks and light snacks.
Special or signature dishes vary, so be sure to ask the staff for recommendations.
Grand Copthorne Waterfront Airport pickups and How to Book
Need a smooth transfer from the airport? Many hotels offer airport shuttle services. Grand Copthorne Waterfront provides airport pick-up services to make your arrival and departure hassle-free.
To book an airport transfer, contact the hotel in advance, ideally at least 24 hours before your arrival. You can usually arrange this when you make your room reservation or by contacting the hotel directly. Provide your flight details, and the hotel will handle the rest.
Nearby MRT Station & Bus Stops
Getting around Singapore is easy with its efficient public transport system. Knowing the nearby MRT station and bus stops can help you explore the city with ease.
- Nearest MRT Station: Havelock MRT Station (approx. 1 km)
- Bus Stops: Several bus stops are located within walking distance of the hotel.
You can use an EZ-Link card or a contactless payment method on your mobile phone for easy payment on public transport. EZ-Link cards can be purchased at MRT stations and convenience stores.
Nearby Attractions for Family / Kid Friendly
Looking for fun things to do near Grand Copthorne Waterfront? There are plenty of nearby activities perfect for families and kids.
- Singapore Zoo: A world-renowned zoo with diverse animal exhibits. Entry price: $35 USD.
- Gardens by the Bay: Explore the iconic Supertree Grove and Cloud Forest. Entry price: $28 USD.
- Singapore Botanic Gardens: A UNESCO World Heritage site with beautiful gardens and walking trails. Entry is free.
- National Museum of Singapore: Discover Singapore's history and culture. Entry price: $10 USD.
- River Safari: See pandas, river otters, and other river-dwelling animals. Entry price: $37 USD.
Looking for more things to do nearby? See Traveloka’s best deals on
Where to eat near Grand Copthorne Waterfront (Robertson Quay)
Exploring the local food scene is a must when you're in Singapore. Here are some great options for nearby dining.
Cafes/ Restaurants:
- Common Man Coffee Roasters: Known for its excellent coffee and brunch.
- Superloco Robertson Quay: Offers delicious Mexican food with a lively atmosphere.
- Boomarang Bistro & Bar: A popular spot for Australian cuisine and drinks.
Local Street Food:
- Hainanese Chicken Rice: A Singaporean classic.
- Laksa: A spicy noodle soup with coconut milk.
- Kaya Toast: A traditional breakfast of toast with kaya jam and butter.
- Chilli Crab: A must-try seafood dish.
- Satay: Grilled skewers of marinated meat with peanut sauce.
Shopping places near Grand Copthorne Waterfront (Robertson Quay)
Need some retail therapy? Here are some shopping places near Grand Copthorne Waterfront.
- Great World City: A shopping mall with a variety of retail stores, dining options, and a cinema.
- Orchard Road: A famous shopping district with luxury brands and department stores.
- ION Orchard: A high-end shopping mall with designer boutiques.
Other Places to Stay Near Grand Copthorne Waterfront
Looking for alternative accommodations? Here are some other hotels near Grand Copthorne Waterfront.
Luxury/5–6 Star Hotels Nearby:
- The Fullerton Hotel Singapore
- The Ritz-Carlton, Millenia Singapore
- Marina Bay Sands
For 5-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on
Four-Star Hotels Nearby:
- Hotel G Singapore
- Holiday Inn Singapore Atrium
- Park Hotel Clarke Quay
For 4-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on
Three-Star Hotels Nearby:
- Hotel Boss
- York Hotel
- Fragrance Hotel - Riverside
For 3-star:
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Hotel availability and booking
Ready to book your stay at Grand Copthorne Waterfront? Check hotel availability and make your reservations through Traveloka for the best deals and a seamless booking experience. With Traveloka, you can easily find the perfect room and enjoy a hassle-free trip.
All facilities in Grand Copthorne Waterfront
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Lobby
Accommodation Services
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Brunch
- Buffet dinner
- Buffet lunch
- Cafe
- Poolside bar
- Set menu dinner
- Set menu lunch
- Snack bar
Hotel Services
- Bellhop
- Concierge
- Money changer
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Wedding service
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Swimming pool
Transportation
- Parking with surcharge
- Car rental
- Garage
- Limo or town car service
- Secure parking
Things to Do
- Fitness center
- Massage
- Outdoor pool
- Pool sun loungers
- Spa
Accessibilty
- Accessible bathroom
- Accessible parking
- Wheelchair accessible
Business Facilities
- Conference hostess
- Conference room
- Meeting facilities
Kids and Pets
- CRIBS
- Highchairs
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Grand Copthorne Waterfront
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Smoking
Smoking is prohibited in the accommodation.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Copthorne Waterfront | 573 |
Number of floors in Grand Copthorne Waterfront | 30 |
Another facilities in Grand Copthorne Waterfront | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast |
Frequently asked question in Grand Copthorne Waterfront
What are available facilities at Grand Copthorne Waterfront ?
There are top facilites at Grand Copthorne Waterfront such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Grand Copthorne Waterfront ?
Check-in time at Grand Copthorne Waterfront is staring from From 15:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Grand Copthorne Waterfront provide breakfast?
Yes, Grand Copthorne Waterfront provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Grand Copthorne Waterfront ?
Grand Copthorne Waterfront is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Grand Copthorne Waterfront have?
Grand Copthorne Waterfront has 30 floors.
See All
More Reviews from Other Guests in Grand Copthorne Waterfront
Overall Ratings & Reviews Grand Copthorne Waterfront
Traveloka (292)
Other sources (252)
8.3
Very Good
From 292 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.6
Meal
8.2
Location
8.4
Service and Facilites
8.4
People often mention about Grand Copthorne Waterfront
All
Accessibility (2)
Staff Friendliness (2)
Room Space (2)
Bedroom (2)
Taste (2)
Distance to City Center (1)
Surroundings (1)
Family Friendly (1)
Wifi (1)
Activity Option (1)
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Traveler Reviews Grand Copthorne Waterfront
Number of reviews per page
20
40
Customer reviews
S***s
9.7
/10
Reviewed 35 week(s) ago
I've been staying at the Grand Copthorne since 2017 for my business trips. It's a great hotel with reasonable prices, and the best part is its location—right by the Singapore River, with plenty of great spots to hang out just behind the hotel.
Find this review helpful?
Accommodation's Reply
23 Mar 2025
Dear S***s,
Thank you for your continued trust in Grand Copthorne Waterfront since 2017! We’re truly grateful for your loyalty and delighted to hear that you enjoy our hotel, reasonable pricing, and especially our fantastic location by the Singapore River. It’s wonderful to know that the surrounding area adds to your experience, making your business trips even more enjoyable.
We look forward to welcoming you back on your next visit and continuing to provide you with great stays!
Best regards,
Marilyn Christer
Front Office Manager
J***a
Staycation
6.5
/10
Reviewed 41 week(s) ago
Staff there are very lacking in good service. They may have provided 10 stars service to foreigners but immediately recognise a local and service quality immediately goes a few levels down. As if a local is not a hotel guest alike others. Restaurant Food Capital staff has no facial expression, they serve you as though they are at a kopitiam.
Other than service, I cannot imagine I still have to wait till 4pm in order to have my room ready for checkin. While waiting, small lobby is packed full of people and there was nowhere my elderly mum and I can sit. we had to go somewhere else instead of being "punished" to stand for more than an hour and hotel staff does not have a bother about the crowd waiting.
Shower temperature depends on the temperature outside. We had no hot water for bathing at night but will have super hot water in the day.
There is a variety of food at breakfast buffet, but mostly do not taste good. They are cold and tasteless. Only fried finger foods, breads and coffee are worth a try. And noone will tell you bread and cakes are at the other end of the restaurant which 90% of the guest will not discover unless they absolutely need bread for breakfast and asked/explore around.
after my experience here, I regretted spending money for a one night staycation. I rather relax at home than having to experience all these.
Read More
1 people find it helpful
Accommodation's Reply
09 Feb 2025
Dear J*a,**
Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet expectations, particularly regarding service, check-in, and dining.
We take guest feedback very seriously, and we regret that you felt there was a difference in service levels. Our team is committed to providing warm and attentive hospitality to all our guests, and we will be reviewing this matter internally to ensure consistency in our service standards.
We understand how frustrating it must have been to wait for your room, especially with your elderly mother. While we do our best to accommodate early check-ins when possible, availability can sometimes be limited due to high occupancy. That said, we regret the inconvenience caused and will explore ways to improve the waiting experience for our guests.
Your comments on the shower temperature and breakfast quality are also noted. We will share your feedback with our engineering and culinary teams to investigate these issues and make the necessary improvements.
We truly appreciate your insights, as they help us enhance the guest experience. While we regret that this stay did not meet your expectations, we hope for an opportunity to better serve you in the future. Please feel free to reach out to us directly should you choose to visit again.
Best regards,
Marilyn Christer
Front Office Manager
Wong L. S.
Staycation
10.0
/10
Reviewed 84 week(s) ago
Staffs are friendly. Meet my request.
+4
1 people find it helpful
CV
Christie V. R.
8.5
/10
Reviewed 101 week(s) ago
We are very very satisfied. Perfect hotel room for husband and wife.
Find this review helpful?
Accommodation's Reply
11 Dec 2023
Dear Christie Veronica Rantung
Thank you for sharing your review.
We are glad to hear that you had a satisfied stay with us and finds our hotel perfect for couple.
We certainly look forward to welcome you back again.
Warm regards
Herlin Leman
Director of Rooms
Tran T. N. P.
9.7
/10
Reviewed 123 week(s) ago
I have many memories here and will return because of the excellent hotel location, the pleasant rooms (newly renovated), the spacious lobby, and the friendly staff. I love this hotel as I can walk to the river and Clack Quay and can take the boat around the river and luckily can see the firework rehearsal this time on 8 July 2023. Thank you for making my trip the best time ever and for a pleasant stay.
Read More
3 people find it helpful
Accommodation's Reply
16 Jul 2023
Dear Thi Nhung Phuong Tran
Thanks for sharing the amazing review.
We are so happy to hear that you enjoyed your stay in our newly renovated room at the Grand Copthorne Waterfront.
We certainly look forward to your next stay to add on to another great memory.
Warm regards
Herlin Leman
Director of Rooms
Lim J. A.
9.1
/10
Reviewed 134 week(s) ago
Positives: - Newly Renovated Room with lovely decoration.- 55 inch Smart TV with screen mirroring options (Air Play, Chromecast, Miracast) - Lovely views of the Singapore River and Singapore Skyline. - Wireless bedside charging, bedside usb ports. - Filtered drinking water dispenser. - Huge room (feels bigger than 32m2) - Comfortable King sized bed. - Separate shower and bathtub. - bath salt provided. - two floor towels for tub and shower (attention to detail)- Strong water pressure.- Colgate toothbrush and toothpaste provided. - 6 lifts (don't have to wait long for a lift). Negatives. - Outside windows pretty dirty (which affected my appreciation of the great views) - Room next to service lifts (can hear the sounds of the lifts, though not very loud, can be a little off putting for some) - No pillow menu, Bluetooth speaker, electronic blinds, coffee machine, hand/body lotion. - pillows smelt a little damp (slightly off putting) - bedside table a little too close to the bed (pillow can encroach the space. I accidentally knocked over a glass of water I placed on the table)- cabinet too near the bed (making the space a little cramped)
Read More
+5
Find this review helpful?
Accommodation's Reply
30 Apr 2023
Dear Adam
Thanks for sharing your thorough review in our newly renovated room.
We appreciate your comments and will be reviewing those highlighted for improvement.
We certainly look forward to welcome you back again.
Grand Copthorne Waterfront Team
R
RYDewi
9.7
/10
Reviewed 140 week(s) ago
The service is excellent. We were able to early check in and late check out. Location is great. Walking distance to Havelock MRT station (Thomson-East Coast Line) and Bus station. Many Restaurants at the back of the hotel, also could walk to Clarke Quay area (around 2km). The food is super delicious with many choices! Highly recommend to add breakfast in your booking!
Read More
3 people find it helpful
I
Illene
8.5
/10
Reviewed 147 week(s) ago
Hotel was in good location with close-by MRT, hotel was clean, but a bit old as they are doing renovation to the hotel. Overall pleasant time to stay for couple of days.
Find this review helpful?
TB
Tian B.
9.4
/10
Reviewed 149 week(s) ago
Good location, nice and clean room.
Find this review helpful?
TB
Tian B.
8.7
/10
Reviewed 150 week(s) ago
It was good. The location is very nice with a restaurant facing the river. The room is OK. What was lacking was a porter service to help with the luggage, which was none.
Find this review helpful?
Mariane A.
8.3
/10
Reviewed 156 week(s) ago
Location good, lobby great, check-process good and friendly and helpful. Room OK but lack of furniture and the ammenites are low quality and too little-I suggest bring your own. Cleaniness is not so good. Not too clean and the beddings always not neat. Singapore is getting expensive, the least we should have with such pricing is better level of hygiene and room condition. Location is really good and you can walk at the back and by the river-lots if great restaurant for a perfect breakfast by the river.
Read More
1 people find it helpful
LF
Lorensia F. D.
9.7
/10
Reviewed 157 week(s) ago
Very nice staff very nice hotel! Will comin back for sure! I just got troubled to get into MRT since the havelock station is very new. But the station is just beside the hotel! A very nice hotel!
1 people find it helpful
H
Husen
9.3
/10
Reviewed 159 week(s) ago
The guest relations team put great effort to make our stay memorable. Thank you very much. The room has very nice view of the river, however it ' s located next to aged lift that pretty noisy. On 2nd night we moved to higher floor and upgraded. We can sleep better and much less noise. Thanks again. The negative part: the executive lounge was closed. Our evening cocktail was served in Tempo bar which just next to river. Nice food with beautiful scenery. The breakfast was combined with other guests and super crowded, hard to get seats, a bit chaos more or less like in food court. Some clever guests brought the food and sit in the bar area. The hotel needs to fix this issue.
Read More
Find this review helpful?
TL
Tommy L.
5.8
/10
Reviewed 169 week(s) ago
Toilet is not well clean and the bell boy is damn lazy.
Find this review helpful?
bs
bravo s.
9.7
/10
Reviewed 170 week(s) ago
Friendly service, clean rooms, and complete facilities.
See original
Find this review helpful?
AH
Antonius H. K.
8.8
/10
Reviewed 172 week(s) ago
Very good price vs orchard road room rates with the benefit of being next to robertson quay.
Find this review helpful?
FY
Felicianna Y. Y.
8.8
/10
Reviewed 172 week(s) ago
View city and water awesome, I book twice times with different view. Nearby many cafe restaurant and nice surrounding. Breakfast also good. Definitely nice place to stay.
1 people find it helpful
SL
Seah L. H.
9.7
/10
Reviewed 175 week(s) ago
Service at lounge was excellent! My sister executive suite is much more bigger than my suite. I think they have different configurations for the executive suite.
1 people find it helpful
Jusuf
9.4
/10
Reviewed 176 week(s) ago
The room looks exactly like the picture, spcious, comfy, and clean. The breakfast awesome. I definitely will stay again.
1 people find it helpful
AR
Angie R.
5.5
/10
Reviewed 177 week(s) ago
Check in super long. No birthday cake provided.
1 people find it helpful
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Grand Copthorne Waterfront
Traveloka (292)
Other sources (252)
8.3
Very Good
From 292 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.6
Meal
8.2
Location
8.4
Service and Facilites
8.4
People often mention about Grand Copthorne Waterfront
All
Accessibility (2)
Staff Friendliness (2)
Room Space (2)
Bedroom (2)
Taste (2)
Distance to City Center (1)
Surroundings (1)
Family Friendly (1)
Wifi (1)
Activity Option (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Grand Copthorne Waterfront
Number of reviews per page
20
40
Customer reviews
S***s
9.7
/10
Reviewed 35 week(s) ago
I've been staying at the Grand Copthorne since 2017 for my business trips. It's a great hotel with reasonable prices, and the best part is its location—right by the Singapore River, with plenty of great spots to hang out just behind the hotel.
Find this review helpful?
Accommodation's Reply
23 Mar 2025
Dear S***s,
Thank you for your continued trust in Grand Copthorne Waterfront since 2017! We’re truly grateful for your loyalty and delighted to hear that you enjoy our hotel, reasonable pricing, and especially our fantastic location by the Singapore River. It’s wonderful to know that the surrounding area adds to your experience, making your business trips even more enjoyable.
We look forward to welcoming you back on your next visit and continuing to provide you with great stays!
Best regards,
Marilyn Christer
Front Office Manager
J***a
Staycation
6.5
/10
Reviewed 41 week(s) ago
Staff there are very lacking in good service. They may have provided 10 stars service to foreigners but immediately recognise a local and service quality immediately goes a few levels down. As if a local is not a hotel guest alike others. Restaurant Food Capital staff has no facial expression, they serve you as though they are at a kopitiam.
Other than service, I cannot imagine I still have to wait till 4pm in order to have my room ready for checkin. While waiting, small lobby is packed full of people and there was nowhere my elderly mum and I can sit. we had to go somewhere else instead of being "punished" to stand for more than an hour and hotel staff does not have a bother about the crowd waiting.
Shower temperature depends on the temperature outside. We had no hot water for bathing at night but will have super hot water in the day.
There is a variety of food at breakfast buffet, but mostly do not taste good. They are cold and tasteless. Only fried finger foods, breads and coffee are worth a try. And noone will tell you bread and cakes are at the other end of the restaurant which 90% of the guest will not discover unless they absolutely need bread for breakfast and asked/explore around.
after my experience here, I regretted spending money for a one night staycation. I rather relax at home than having to experience all these.
Read More
1 people find it helpful
Accommodation's Reply
09 Feb 2025
Dear J*a,**
Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet expectations, particularly regarding service, check-in, and dining.
We take guest feedback very seriously, and we regret that you felt there was a difference in service levels. Our team is committed to providing warm and attentive hospitality to all our guests, and we will be reviewing this matter internally to ensure consistency in our service standards.
We understand how frustrating it must have been to wait for your room, especially with your elderly mother. While we do our best to accommodate early check-ins when possible, availability can sometimes be limited due to high occupancy. That said, we regret the inconvenience caused and will explore ways to improve the waiting experience for our guests.
Your comments on the shower temperature and breakfast quality are also noted. We will share your feedback with our engineering and culinary teams to investigate these issues and make the necessary improvements.
We truly appreciate your insights, as they help us enhance the guest experience. While we regret that this stay did not meet your expectations, we hope for an opportunity to better serve you in the future. Please feel free to reach out to us directly should you choose to visit again.
Best regards,
Marilyn Christer
Front Office Manager
Wong L. S.
Staycation
10.0
/10
Reviewed 84 week(s) ago
Staffs are friendly. Meet my request.
+4
1 people find it helpful
CV
Christie V. R.
8.5
/10
Reviewed 101 week(s) ago
We are very very satisfied. Perfect hotel room for husband and wife.
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Accommodation's Reply
11 Dec 2023
Dear Christie Veronica Rantung
Thank you for sharing your review.
We are glad to hear that you had a satisfied stay with us and finds our hotel perfect for couple.
We certainly look forward to welcome you back again.
Warm regards
Herlin Leman
Director of Rooms
Tran T. N. P.
9.7
/10
Reviewed 123 week(s) ago
I have many memories here and will return because of the excellent hotel location, the pleasant rooms (newly renovated), the spacious lobby, and the friendly staff. I love this hotel as I can walk to the river and Clack Quay and can take the boat around the river and luckily can see the firework rehearsal this time on 8 July 2023. Thank you for making my trip the best time ever and for a pleasant stay.
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3 people find it helpful
Accommodation's Reply
16 Jul 2023
Dear Thi Nhung Phuong Tran
Thanks for sharing the amazing review.
We are so happy to hear that you enjoyed your stay in our newly renovated room at the Grand Copthorne Waterfront.
We certainly look forward to your next stay to add on to another great memory.
Warm regards
Herlin Leman
Director of Rooms
Lim J. A.
9.1
/10
Reviewed 134 week(s) ago
Positives: - Newly Renovated Room with lovely decoration.- 55 inch Smart TV with screen mirroring options (Air Play, Chromecast, Miracast) - Lovely views of the Singapore River and Singapore Skyline. - Wireless bedside charging, bedside usb ports. - Filtered drinking water dispenser. - Huge room (feels bigger than 32m2) - Comfortable King sized bed. - Separate shower and bathtub. - bath salt provided. - two floor towels for tub and shower (attention to detail)- Strong water pressure.- Colgate toothbrush and toothpaste provided. - 6 lifts (don't have to wait long for a lift). Negatives. - Outside windows pretty dirty (which affected my appreciation of the great views) - Room next to service lifts (can hear the sounds of the lifts, though not very loud, can be a little off putting for some) - No pillow menu, Bluetooth speaker, electronic blinds, coffee machine, hand/body lotion. - pillows smelt a little damp (slightly off putting) - bedside table a little too close to the bed (pillow can encroach the space. I accidentally knocked over a glass of water I placed on the table)- cabinet too near the bed (making the space a little cramped)
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+5
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Accommodation's Reply
30 Apr 2023
Dear Adam
Thanks for sharing your thorough review in our newly renovated room.
We appreciate your comments and will be reviewing those highlighted for improvement.
We certainly look forward to welcome you back again.
Grand Copthorne Waterfront Team
R
RYDewi
9.7
/10
Reviewed 140 week(s) ago
The service is excellent. We were able to early check in and late check out. Location is great. Walking distance to Havelock MRT station (Thomson-East Coast Line) and Bus station. Many Restaurants at the back of the hotel, also could walk to Clarke Quay area (around 2km). The food is super delicious with many choices! Highly recommend to add breakfast in your booking!
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3 people find it helpful
I
Illene
8.5
/10
Reviewed 147 week(s) ago
Hotel was in good location with close-by MRT, hotel was clean, but a bit old as they are doing renovation to the hotel. Overall pleasant time to stay for couple of days.
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TB
Tian B.
9.4
/10
Reviewed 149 week(s) ago
Good location, nice and clean room.
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TB
Tian B.
8.7
/10
Reviewed 150 week(s) ago
It was good. The location is very nice with a restaurant facing the river. The room is OK. What was lacking was a porter service to help with the luggage, which was none.
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Mariane A.
8.3
/10
Reviewed 156 week(s) ago
Location good, lobby great, check-process good and friendly and helpful. Room OK but lack of furniture and the ammenites are low quality and too little-I suggest bring your own. Cleaniness is not so good. Not too clean and the beddings always not neat. Singapore is getting expensive, the least we should have with such pricing is better level of hygiene and room condition. Location is really good and you can walk at the back and by the river-lots if great restaurant for a perfect breakfast by the river.
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1 people find it helpful
LF
Lorensia F. D.
9.7
/10
Reviewed 157 week(s) ago
Very nice staff very nice hotel! Will comin back for sure! I just got troubled to get into MRT since the havelock station is very new. But the station is just beside the hotel! A very nice hotel!
1 people find it helpful
H
Husen
9.3
/10
Reviewed 159 week(s) ago
The guest relations team put great effort to make our stay memorable. Thank you very much. The room has very nice view of the river, however it ' s located next to aged lift that pretty noisy. On 2nd night we moved to higher floor and upgraded. We can sleep better and much less noise. Thanks again. The negative part: the executive lounge was closed. Our evening cocktail was served in Tempo bar which just next to river. Nice food with beautiful scenery. The breakfast was combined with other guests and super crowded, hard to get seats, a bit chaos more or less like in food court. Some clever guests brought the food and sit in the bar area. The hotel needs to fix this issue.
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TL
Tommy L.
5.8
/10
Reviewed 169 week(s) ago
Toilet is not well clean and the bell boy is damn lazy.
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bs
bravo s.
9.7
/10
Reviewed 170 week(s) ago
Friendly service, clean rooms, and complete facilities.
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AH
Antonius H. K.
8.8
/10
Reviewed 172 week(s) ago
Very good price vs orchard road room rates with the benefit of being next to robertson quay.
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FY
Felicianna Y. Y.
8.8
/10
Reviewed 172 week(s) ago
View city and water awesome, I book twice times with different view. Nearby many cafe restaurant and nice surrounding. Breakfast also good. Definitely nice place to stay.
1 people find it helpful
SL
Seah L. H.
9.7
/10
Reviewed 175 week(s) ago
Service at lounge was excellent! My sister executive suite is much more bigger than my suite. I think they have different configurations for the executive suite.
1 people find it helpful
Jusuf
9.4
/10
Reviewed 176 week(s) ago
The room looks exactly like the picture, spcious, comfy, and clean. The breakfast awesome. I definitely will stay again.
1 people find it helpful
AR
Angie R.
5.5
/10
Reviewed 177 week(s) ago
Check in super long. No birthday cake provided.
1 people find it helpful
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