JEN Singapore Orchardgateway by Shangri-La

Strategic location, clean & comfy!

I stayed here for 6 days. The hotel was so good, clean, and comfortable also. I booked a twin room, then I requested a king bedroom. The swimming pool was awesome, rooftop, and there's a nice pool for kids. The hotel is connected with Orchard Gateway/Orchard Central Mall, so it's so easy to find many kinds of food here, also very near to 313 Somerset. MRT is very close also, just go down with the lift hotel, then you’ll find MRT Somerset. Also, when you walk to the street, there were many shopping areas, because it is in Orchard Street. Overall it was nice and perfect. I went with my wife and 1 kid (3 years old).

Got into a problem with the room size and the staff really helped me a lot with it. Sorted the problem in no time, he even gave me a discount. 10/10 would come back!

Staffs are so nice. I had a wrong booking but they are so kind to help me through the whole process.

Always stay here when I go to singapore, comfortable and easy access

The staff was very helpful and friendly. The location is the best

The location is very strategic. Around the area there are many restaurants and cafes. The hotel staff is very friendly.

Please, the Malaysian staff are very friendly and helpful, the hotel is comfortable, very clean and close to everywhere 👍🏻

Friendly service, the room is worth the price, besides that, it is very easy to find food and it is also close to Orchard so transportation is minimal.

As usual, we always stay at Jen Hotel every time we visit Singapore. Strategic location, comfort, and cleanliness of the hotel room are some of the things we consider. The service staff is also very good.

Location is good for holiday or business trip. Only a few steps away to MRT Sommerset and bus shelters. Room is great. Service is excellent.

the location is right above the Somerset MRT, the elevator that goes directly to the MRT is still smooth in the morning. but if it's already afternoon and evening, it takes a long time to wait and fills up quickly because it is one with the elevator access for mall visitors. if you choose a quiet elevator, you can choose the elevator at the hotel entrance. below it is the Somerset mall which is quite complete. the road access is quite busy even at night. to Orchard, just walk very close. the room is OK, unfortunately the TV can't access YouTube yet. if the city view can view Marina Bay Sands, we chose the city view which can see the Singtel building, but the Singtel building is being renovated, I don't know what building it will be. for those who like cold water, this is really okay. on each floor there is an ice cube machine that we can take at any time. there is also a vending machine on each floor. this is a very good choice for a family trip with toddlers. access is okay, close to everything, the surrounding facilities are also very good.

The hotel is strategically located inside a mall, near the MRT, the room floor was not cleaned for 3 nights, hair was still under the chair from the time I entered the room until I checked out, there was a queue for breakfast, the food menu was not changed for 3 days, only the variety of noodles was changed, there was a queue for the elevator if I wanted to go up and down to the hotel from the mall.

Please review the bathroom design. It's a bit inconvenient; there's no place to hang the towel and clothes properly.

It was fun with kids and we have a compliance.

Hotel near MRT and 24 hours supermarket.

Good location right at Gateway Mall connected to 313. The room was nice and clean. Friendly and helpful staff. Due to room availability, I could check in early.

Great experience and facilities.

Tempat strategis, staff sangat ramah dan membantu, tempat favorit saya kalau berada di Singapore.

We stayed here for holiday and this was our second stay. We booked a superior city view room and requested an extra bed on site, but all extra beds were fully booked. The receptionist was so helpful; she gave us a room with a sofa bed and, surprisingly, she gave a little surprise for my daughter who had a birthday on the date we checked in. She was very happy! Thank you for the great hospitality, Jen Hotel, and sure we'll come back again.