Mercure Singapore On Stevens

I will recommend

Rooms were clean. Service and convenience is lacking. When we arrived at the room the safe had a Low Battery warning. We requested service to fix the issue THREE times. Nothing was done. We stayed for 5 Days. There are better options nearer to Orchard Rd and Orchard MRT.

We had a very cramped twin room no place to put a 2nd suitcase, no bedside table for one bed so nowhere to place water bottle, phone etc. The light for the bathroom at night was on the far side of the far bed so using the bathroom at night was a challenge. We needed to wash clothes but we needed $20Sing in coins to operate it. Reception didnt have coins and because we didnt have enough other currency to change into coins, we couldnt wash. Bathroom grouting needs mould treatment. Bathroom didnt seem to have a exhaust fan. The pools looked beautiful. Good public transport close by.

Great service!

A property not convenient to shops or eatery’s

Nice clean hotel located within 10 minutes of train station. Friendly staff. Food ok. Very poor gluten free food options even though there menu says it is. No gluten free options at breakfast at all.

Good place to stay if you are traveling for business

Great staff

The room is very tight but clean. Free breakfast was good.

I was told that I'll get a key to my room after 10 minutes. I stayed in the loby for 1.5 hours and only after checking it again with the desk I got my key. No body approched me for that matter

I loked the service.

No where to put your large suitcases. No luggage racks. Rooms are quite small. Room service from your phone via QR code but it doesn’t say during what hours you can order anywhere

I love the breakfast buffet. It gives you a multiple choice meal to choose from.

I booked 7 rooms my tour group got especial rooms like complementary drinks with espresso machine in the room . So can you let them treat their guest at the equally

This was one of the most expensive and cheapest place I’ve ever stayed in. No hot water at night they turned it off. The gym was under renovation which they failed to list , so we had a mini gym. The room has no refrigerator it’s a cooler. I had to order ice which took up to one hour or more to receive. I had to request face towels. No microwave in room , but the 7-11 let me use there’s . The pool does not have enough seats. I stayed 23 days paid over $3000 and was not allowed to use the lounge. I requested a higher floor when possible. The reservation guy never contacted or tried to move me. All staff except one young Chinese housekeeper and the shuttle guy, are not very friendly . The lobby has dirty chairs and carpet. My room was the size of a walk in closet. I had only one small uncomfortable student chair. Mold in shower around mini shelf. The television is outdated luckily I had my Apple TV. Food options right outside over priced bad food. I will never stay at any of their hotels again.

hotel location is quiet and it's value for money

This is a wonderful hotel that is only a 14 minute walk from the MRT and has a very friendly staff. There is ONE MAJOR thing that the hotel needs to improve: The breakfast! My wife and I agreed that out of the hundreds of hotels we stayed in... this breakfast was probably THE WORST. How can they improve? First, have more options. Second, prepare food with more flavor. If you are staying here, you might want to OPT OUT of the breakfast option until they improve.

noisy environment: children playing and people shouting across the aisles. No longer a place for business travellers.

Great location, very clean, friendly staff!

Good hotel with excellent pools. Great Place to be.