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Royal Plaza on Scotts
Hotels
8.8
/10
Very Good
4,194 reviews
What Guests Say About Their Stay
Staff Friendliness (59)
Distance To City Center (58)
Bedroom (54)
Room Space (53)
B***t
8.8
/ 10
The room is big and clean! Very convenient location - subway and shopping are right nearby!
D***a
9.7
/ 10
The hotel is great. You can get a spacious room with modern design in the middle of Orchard Road but not too pricey. What a good deal.
Putri m.
10.0
/ 10
This hotel is one of the most favorite hotels to stay at for my family since 15 years ago. The staff are so friendly and helpful, the location is close to Orchard Road, and also the foods are so yummy.
W***y
10.0
/ 10
Staf Front Office sangat ramah dan banyak membantu. Hotel yang baik sekali. Makanan halal dan enak. Lokasi bagus.
Hartono Hartono
10.0
/ 10
I had the most pleasant stay here. I want to invite my family to stay here while they're coming to Singapore. The single bed is big enough for me and my baby. The breakfast also delicious. it is really awesome
In the Area
See Map
25 Scotts Road, Orchard, Singapore, 228220
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Royal Plaza on Scotts
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Royal Plaza on Scotts Address: Map & Location
25 Scotts Road, Orchard, Singapore, 228220
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Discover More About Royal Plaza on Scotts
Location
Royal Plaza on Scotts is located in area / city Orchard.
The hotel is located only 2.56 km away from Botanic Gardens MRT Station.
There are plenty of tourist attractions nearby, such as Singapore Island Country Club within 4.54 km, and Redhill MRT Station within 2.61 km.
About Royal Plaza on Scotts
Are you a shopaholic? Staying at Royal Plaza on Scotts will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Royal Plaza on Scotts provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Royal Plaza on Scotts, a wonderful accommodation for your family holiday.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Royal Plaza on Scotts exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Royal Plaza on Scotts is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Royal Plaza on Scotts.
Our Royal Club Lounge is available for guests staying in our Club rooms and Suites. Enjoy delectable breakfast, relaxing afternoon tea and chill down with small bites while taking in the great view of the city.
All facilities in Royal Plaza on Scotts
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Lobby
Exterior
Hotel Services
- Bellhop
- Concierge
- Express check-out
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Medical service
- Multilingual staff
- Wedding service
Public Facilities
- Parking
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Shower
- TV
General
- AC
- Connecting rooms
- Non-smoking room
- Swimming pool
- Smoke-free
Food and Drinks
- Buffet breakfast
- Buffet dinner
- Buffet lunch
- Poolside bar
Transportation
- Parking with surcharge
- Secure parking
Things to Do
- Fitness center
- Outdoor pool
Connectivity
- Free WiFi
Business Facilities
- Meeting facilities
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Royal Plaza on Scotts
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
Late Check-out
You're allowed to check-out past the accommodation's check-out time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Royal Plaza on Scotts | 507 |
Number of floors in Royal Plaza on Scotts | 15 |
Another facilities in Royal Plaza on Scotts | Bellhop, Concierge, Express check-out, 24-hour Receptionist, 24-hour security |
Frequently asked question in Royal Plaza on Scotts
What are available facilities at Royal Plaza on Scotts?
There are top facilites at Royal Plaza on Scotts such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Royal Plaza on Scotts?
Check-in time at Royal Plaza on Scotts is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Royal Plaza on Scotts provide breakfast?
Yes, Royal Plaza on Scotts provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Royal Plaza on Scotts?
Royal Plaza on Scotts is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Royal Plaza on Scotts have?
Royal Plaza on Scotts has 15 floors.
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More Reviews from Other Guests in Royal Plaza on Scotts
Overall Ratings & Reviews Royal Plaza on Scotts
Traveloka (3,263)
Other sources (931)
8.8
Very Good
From 3,263 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.6
Location
9.1
Service and Facilites
9.0
People often mention about Royal Plaza on Scotts
All
Distance to City Center (26)
Staff Friendliness (25)
Room Space (24)
Bedroom (24)
Surroundings (22)
Accessibility (22)
Ambiance (18)
Hotel Area (18)
Bathroom (16)
Family Friendly (13)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Royal Plaza on Scotts
Number of reviews per page
20
40
Customer reviews
P***a
8.5
/10
Reviewed 7 day(s) ago
Nice hotel, great location, nice halal food
Find this review helpful?
P***a
Leisure
8.5
/10
Reviewed 7 day(s) ago
Nice room, great location. Child need to buy extra bed
Find this review helpful?
DL
Dewi L.
10.0
/10
Reviewed 2 week(s) ago
The hotel is a big lobby as soon as you enter, the receptionist is friendly, the fun thing is there is afternoon tea (cakes, coffee, nuts, lots of snacks), the room is comfortable, cheap, around the hotel... The staff are all friendly and always smile... The price is also not too expensive, even though it is a 5 star hotel. Excellent.
Read More
See original
Find this review helpful?
B***t
Leisure
8.8
/10
Reviewed 12 week(s) ago
The room is big and clean! Very convenient location - subway and shopping are right nearby!
2 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear B***t,
Thank you for your kind feedback! We're glad to hear you enjoyed the spacious and clean room, as well as our convenient location near the subway and shopping areas. We hope to welcome you back again soon!
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
LH
LAURENTIUS H. S.
Business
9.7
/10
Reviewed 15 week(s) ago
Services and staff excellent and helpful.
1 people find it helpful
Accommodation's Reply
21 Jul 2025
First and foremost, thank you for review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
RR
Risa R.
Business
9.7
/10
Reviewed 15 week(s) ago
It's a nice hotel, clean and comfortable room. Staff friendly. Very good location.
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear Risa R.,
First and foremost, thank you for review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
L***a
9.4
/10
Reviewed 16 week(s) ago
Staff very helpful and friendly.. The biggest room dan clean.. 👍🏻✨
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear L***a,
First and foremost, thank you for review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
J***a
Medical
10.0
/10
Reviewed 16 week(s) ago
Nice and cozy place to stay... Definitely will go back to this hotel later.
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear J***a,
Thank you so much for your kind feedback. We're absolutely delighted to hear that you were happy with your booking at Royal Plaza on Scotts and that everything went smoothly during your stay.
It’s wonderful to know that you had a positive experience, and we truly appreciate your trust and support. We’ll be more than happy to assist you again in the future, and we look forward to welcoming you back on your next visit.
Until then, thank you once again and we’re glad we could help make your stay a pleasant one!
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
l***i
10.0
/10
Reviewed 20 week(s) ago
This hotel is very comfortable, strategic in the middle of the city, close to everywhere, the service is very good and friendly
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Guest,
First and foremost, thank you for writing such a glowing review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
Dwi N. H.
Leisure
9.4
/10
Reviewed 22 week(s) ago
Nice place, comfort, and near to Orchard area.
Find this review helpful?
Accommodation's Reply
18 Jun 2025
Dear Dwi N.H,
First and foremost, thank you for writing such a glowing review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
nn
nabiilah n. t.
Leisure
6.8
/10
Reviewed 23 week(s) ago
This hotel was very nostalgic to me. Because i used to stay here with my late grandma in this hotel when i was a kid. After years, I booked this hotel because my auntie & my cousin also stayed in this hotel at level 14. Upon check in I asked to get a room on the same level as them, they said i cannot bcs level 14 is not for the room i booked. I said okay, they gave me a room a level below which was room 1308. At 2:30 am, i was laying down on the bed while playing with my phone suddenly, the lights in the bathroom and in front of it kept on turning off and on like someone was playing with the lights. After several times I called the reception and they offer me to send a technician at 3 in the morning. I said I dont want, so the solution they gave is only allowing my cousins to get to my floor with their access. Afterwards, it still happen three times at 5 am ish. My cousin who was sleeping was awake bcs of it bcs it was very disturbing. Next morning they offer us a breakfast an hour before the breakfast ended (which we didnt go) and also two airport transfer.
Read More
2 people find it helpful
Accommodation's Reply
29 May 2025
Dear Ms. Nabiilah,
Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts.
We are sorry to learn that parts of your stay were less ideal than expected.
We truly appreciate your feedback and hope to welcome you back to create a better experience for you!
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
GW
Grant W.
9.7
/10
Reviewed 24 week(s) ago
My parent got the wrong room when they checked in, however after a complaint the hotel moved them to the actual room type that was booked originally. They have always been staying at the hotel for years. Good to know the hotel kept their standard.
2 people find it helpful
Accommodation's Reply
06 Jul 2025
Dear Grant W.
Thank you for the update. I’m glad to hear the issue was resolved and your parents were moved to the correct room type. It’s reassuring to know the hotel upheld their usual standards, especially given their long-standing loyalty. We appreciate your review, and we would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
A***a
Leisure
10.0
/10
Reviewed 25 week(s) ago
Very nice, stayed there with my kids for 2 days. Very comfortable. Near to MRT and the shopping district.
1 people find it helpful
Accommodation's Reply
12 May 2025
Dera A***a,
Thank you for sharing your wonderful feedback! We're so glad to hear that you and your kids had a comfortable stay with us and enjoyed our convenient location near the MRT and shopping district.
We hope to welcome you and your family back again soon!
Warm regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
H***y
9.7
/10
Reviewed 25 week(s) ago
Strategic location and close to food court 👍
See original
Find this review helpful?
Accommodation's Reply
12 May 2025
Dear H***y,
Thank you for your feedback! We're delighted to hear you enjoyed our strategic location and proximity to the food court. We hope to welcome you back for another great stay soon!
Warm regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
SW
Sangeeta W.
Leisure
10.0
/10
Reviewed 26 week(s) ago
The reception/staff were very friendly and gracious. The breakfast spread was good.
Find this review helpful?
Accommodation's Reply
12 May 2025
Dear Sangeeta W.,
Thank you for your kind words! We’re so pleased to hear that you found our staff friendly and gracious, and that you enjoyed the breakfast spread. Your feedback means a lot to us, and we look forward to welcoming you back soon!
Warm regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
D***a
Leisure
9.7
/10
Reviewed 30 week(s) ago
The hotel is great. You can get a spacious room with modern design in the middle of Orchard Road but not too pricey. What a good deal.
1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear D***a,
Thank you for your thoughtful message! I truly appreciate the time you took to share your experience. It's great to hear that you enjoyed the spacious and modern room, as well as the location on Orchard Road. We aim to provide the best value for our guests, and your feedback confirms we're on the right track.
If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
L***e
Leisure
9.7
/10
Reviewed 30 week(s) ago
I was very impressed with the friendliness of the staff named Mariz because I was given a large double room, thank you.
See original
Find this review helpful?
Accommodation's Reply
06 Apr 2025
Dear L***e,
I’m so glad to hear you had a positive experience! It sounds like Mariz really made a difference during your stay. I’ll be sure to pass along your kind words, and I know they’ll appreciate it! If there’s anything else you’d like to share or ask about your visit, please feel free to reach out.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
V***y
Business
8.8
/10
Reviewed 31 week(s) ago
I always stayed here whenever I came to Singapore.
1 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear V***y,
Thank you for sharing that! We’re delighted to be your preferred choice whenever you visit Singapore. It’s always a pleasure to welcome you back.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
AK
Anton K.
Staycation
9.4
/10
Reviewed 31 week(s) ago
Pillows were really hard and uncomfortable. No face towels were provided.
2 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear Mr. Anton K.
Thank you for your feedback. I’m sorry to hear that the pillows were uncomfortable and that you didn’t receive face towels. Please know that we strive to ensure a comfortable stay for all our guests, and I appreciate you bringing this to our attention. We do offer pillow options upon request, and I’ll make sure our team is aware of your comments so we can improve the experience for future stays.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
m***a
8.8
/10
Reviewed 32 week(s) ago
This is my first time staying at this hotel, I'll definitely come back again. Very strategic location, close to Tang's, Ion, Wheel Lock etc. The room is also comfortable.
Find this review helpful?
Accommodation's Reply
06 Apr 2025
Dear m***a,
Thank you for sharing your experience! We’re thrilled to hear that you had such a positive first stay with us and that you enjoyed our strategic location. It’s great to know that you found the room comfortable as well. We look forward to welcoming you back on your next visit!
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Royal Plaza on Scotts
Traveloka (3,263)
Other sources (931)
8.8
Very Good
From 3,263 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.6
Location
9.1
Service and Facilites
9.0
People often mention about Royal Plaza on Scotts
All
Distance to City Center (26)
Staff Friendliness (25)
Room Space (24)
Bedroom (24)
Surroundings (22)
Accessibility (22)
Ambiance (18)
Hotel Area (18)
Bathroom (16)
Family Friendly (13)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Royal Plaza on Scotts
Number of reviews per page
20
40
Customer reviews
P***a
8.5
/10
Reviewed 7 day(s) ago
Nice hotel, great location, nice halal food
Find this review helpful?
P***a
Leisure
8.5
/10
Reviewed 7 day(s) ago
Nice room, great location. Child need to buy extra bed
Find this review helpful?
DL
Dewi L.
10.0
/10
Reviewed 2 week(s) ago
The hotel is a big lobby as soon as you enter, the receptionist is friendly, the fun thing is there is afternoon tea (cakes, coffee, nuts, lots of snacks), the room is comfortable, cheap, around the hotel... The staff are all friendly and always smile... The price is also not too expensive, even though it is a 5 star hotel. Excellent.
Read More
See original
Find this review helpful?
B***t
Leisure
8.8
/10
Reviewed 12 week(s) ago
The room is big and clean! Very convenient location - subway and shopping are right nearby!
2 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear B***t,
Thank you for your kind feedback! We're glad to hear you enjoyed the spacious and clean room, as well as our convenient location near the subway and shopping areas. We hope to welcome you back again soon!
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
LH
LAURENTIUS H. S.
Business
9.7
/10
Reviewed 15 week(s) ago
Services and staff excellent and helpful.
1 people find it helpful
Accommodation's Reply
21 Jul 2025
First and foremost, thank you for review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
RR
Risa R.
Business
9.7
/10
Reviewed 15 week(s) ago
It's a nice hotel, clean and comfortable room. Staff friendly. Very good location.
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear Risa R.,
First and foremost, thank you for review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
L***a
9.4
/10
Reviewed 16 week(s) ago
Staff very helpful and friendly.. The biggest room dan clean.. 👍🏻✨
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear L***a,
First and foremost, thank you for review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
J***a
Medical
10.0
/10
Reviewed 16 week(s) ago
Nice and cozy place to stay... Definitely will go back to this hotel later.
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear J***a,
Thank you so much for your kind feedback. We're absolutely delighted to hear that you were happy with your booking at Royal Plaza on Scotts and that everything went smoothly during your stay.
It’s wonderful to know that you had a positive experience, and we truly appreciate your trust and support. We’ll be more than happy to assist you again in the future, and we look forward to welcoming you back on your next visit.
Until then, thank you once again and we’re glad we could help make your stay a pleasant one!
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
l***i
10.0
/10
Reviewed 20 week(s) ago
This hotel is very comfortable, strategic in the middle of the city, close to everywhere, the service is very good and friendly
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Guest,
First and foremost, thank you for writing such a glowing review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
Dwi N. H.
Leisure
9.4
/10
Reviewed 22 week(s) ago
Nice place, comfort, and near to Orchard area.
Find this review helpful?
Accommodation's Reply
18 Jun 2025
Dear Dwi N.H,
First and foremost, thank you for writing such a glowing review on the Post Stay Survey about your recent stay with us! At Royal Plaza on Scotts, we do our best to create colorful and memorable experiences for our guests, and I am so pleased to learn that we achieved this during your recent visit.
We would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
nn
nabiilah n. t.
Leisure
6.8
/10
Reviewed 23 week(s) ago
This hotel was very nostalgic to me. Because i used to stay here with my late grandma in this hotel when i was a kid. After years, I booked this hotel because my auntie & my cousin also stayed in this hotel at level 14. Upon check in I asked to get a room on the same level as them, they said i cannot bcs level 14 is not for the room i booked. I said okay, they gave me a room a level below which was room 1308. At 2:30 am, i was laying down on the bed while playing with my phone suddenly, the lights in the bathroom and in front of it kept on turning off and on like someone was playing with the lights. After several times I called the reception and they offer me to send a technician at 3 in the morning. I said I dont want, so the solution they gave is only allowing my cousins to get to my floor with their access. Afterwards, it still happen three times at 5 am ish. My cousin who was sleeping was awake bcs of it bcs it was very disturbing. Next morning they offer us a breakfast an hour before the breakfast ended (which we didnt go) and also two airport transfer.
Read More
2 people find it helpful
Accommodation's Reply
29 May 2025
Dear Ms. Nabiilah,
Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts.
We are sorry to learn that parts of your stay were less ideal than expected.
We truly appreciate your feedback and hope to welcome you back to create a better experience for you!
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
GW
Grant W.
9.7
/10
Reviewed 24 week(s) ago
My parent got the wrong room when they checked in, however after a complaint the hotel moved them to the actual room type that was booked originally. They have always been staying at the hotel for years. Good to know the hotel kept their standard.
2 people find it helpful
Accommodation's Reply
06 Jul 2025
Dear Grant W.
Thank you for the update. I’m glad to hear the issue was resolved and your parents were moved to the correct room type. It’s reassuring to know the hotel upheld their usual standards, especially given their long-standing loyalty. We appreciate your review, and we would like to take this opportunity to also thank you for staying with us and we hope to welcome you back here again real soon.
Meanwhile, take care and have a great year ahead.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
A***a
Leisure
10.0
/10
Reviewed 25 week(s) ago
Very nice, stayed there with my kids for 2 days. Very comfortable. Near to MRT and the shopping district.
1 people find it helpful
Accommodation's Reply
12 May 2025
Dera A***a,
Thank you for sharing your wonderful feedback! We're so glad to hear that you and your kids had a comfortable stay with us and enjoyed our convenient location near the MRT and shopping district.
We hope to welcome you and your family back again soon!
Warm regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
H***y
9.7
/10
Reviewed 25 week(s) ago
Strategic location and close to food court 👍
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Accommodation's Reply
12 May 2025
Dear H***y,
Thank you for your feedback! We're delighted to hear you enjoyed our strategic location and proximity to the food court. We hope to welcome you back for another great stay soon!
Warm regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
SW
Sangeeta W.
Leisure
10.0
/10
Reviewed 26 week(s) ago
The reception/staff were very friendly and gracious. The breakfast spread was good.
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Accommodation's Reply
12 May 2025
Dear Sangeeta W.,
Thank you for your kind words! We’re so pleased to hear that you found our staff friendly and gracious, and that you enjoyed the breakfast spread. Your feedback means a lot to us, and we look forward to welcoming you back soon!
Warm regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
D***a
Leisure
9.7
/10
Reviewed 30 week(s) ago
The hotel is great. You can get a spacious room with modern design in the middle of Orchard Road but not too pricey. What a good deal.
1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear D***a,
Thank you for your thoughtful message! I truly appreciate the time you took to share your experience. It's great to hear that you enjoyed the spacious and modern room, as well as the location on Orchard Road. We aim to provide the best value for our guests, and your feedback confirms we're on the right track.
If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
L***e
Leisure
9.7
/10
Reviewed 30 week(s) ago
I was very impressed with the friendliness of the staff named Mariz because I was given a large double room, thank you.
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Accommodation's Reply
06 Apr 2025
Dear L***e,
I’m so glad to hear you had a positive experience! It sounds like Mariz really made a difference during your stay. I’ll be sure to pass along your kind words, and I know they’ll appreciate it! If there’s anything else you’d like to share or ask about your visit, please feel free to reach out.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
V***y
Business
8.8
/10
Reviewed 31 week(s) ago
I always stayed here whenever I came to Singapore.
1 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear V***y,
Thank you for sharing that! We’re delighted to be your preferred choice whenever you visit Singapore. It’s always a pleasure to welcome you back.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
AK
Anton K.
Staycation
9.4
/10
Reviewed 31 week(s) ago
Pillows were really hard and uncomfortable. No face towels were provided.
2 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear Mr. Anton K.
Thank you for your feedback. I’m sorry to hear that the pillows were uncomfortable and that you didn’t receive face towels. Please know that we strive to ensure a comfortable stay for all our guests, and I appreciate you bringing this to our attention. We do offer pillow options upon request, and I’ll make sure our team is aware of your comments so we can improve the experience for future stays.
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
m***a
8.8
/10
Reviewed 32 week(s) ago
This is my first time staying at this hotel, I'll definitely come back again. Very strategic location, close to Tang's, Ion, Wheel Lock etc. The room is also comfortable.
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Accommodation's Reply
06 Apr 2025
Dear m***a,
Thank you for sharing your experience! We’re thrilled to hear that you had such a positive first stay with us and that you enjoyed our strategic location. It’s great to know that you found the room comfortable as well. We look forward to welcoming you back on your next visit!
Kind regards,
Neeta Dave
Director of Operations & Chief Experience Officer (CEO)
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