SOLARIA NISHITETSU HOTEL Busan

Great location, lots of restaurants and shops close by. The superior room was really nice. I am a Gold member in Hotels.com so expected some perks as a VIP guest. I got an early check in for one of the two rooms I had booked. So not much advantage to being VIP

The room was clean

Good location and lovely big room.

Wonderful accommodation experience, convenient location and wide variety of dining and shopping options nearby. Friendly and helpful staff with customer-centered service. Would highly recommend this hotel to friends and family who will visit Busan in the future!

The staff was wonderful and all very helpful the rooms were very comfortable and roomy

Clean

The facilities are great! Room is clean.

I don't know where to start with this review. Overall, i hope i was unlucky but in my experience I found this to be the most inhospitable hotel i have ever stayed in. On check in, i was told to check out the following day because i had 2 bookings and to leave my bags with reception until 3pm. I was OK with this until the next day im shown a notice when they see my bags saying they wont take responsibility for anything lost. Also at check in i was asked to put a hold on my card. As i had paid in full, i refused and was then told they needed it in case i didn't pay. This made no sense and then i was told in case there were damages. I refused. On day 2, a fire alarm goes off at 2am in my room. It was in Korean only. I had no idea what was happening. I received a note under the door. After writing a formal complaint about the incident, the hotel manager stepped in. Im happy with how he resolved the matter and the rest of the staff need to be trained in customer service. Day 3, i went to breakfast at 940am to be told i could not enter as last admittance was at 930. All notices say breakfast finishes at 10am. Its a buffet. You do not order anything so not sure what this is all about either. Fortunately the manager stepped in for me. In addition, as seen from pictures shower taps were not properly connected to the wall in the second room i stayed in. First room had no issues. Other than the tap, the room was to a high standard. It's a shame about all the other details.

The hotel was better than the pictures. It was clean, modern and very well designed with lots of space

Good location. Staff are helpful and welcoming. Quality hotel with excellent facilities and good upkeep of the condition of the room. Have stayed in other Solaria Nishitetsu hotels and this one also lives up to the brand name. Our room had an impressive view of the city from the bathtub. Unfortunately, a non smoking room had a smokey odour in the main toilet when using the extractor fan. Previous guest seem to not care about the non smoking policy. Such a shame as the room was excellent aside from this. It was resolved by airing the room and installing some scented candles. But it really impacted the first impression.

The sauna and gym were located at the basement, which was dingy and dark, we were quite scared to use it. They also have the staff room and supplies room there, so not the most organized floor to place the amenities room. But the staff were top notch, breakfast buffet great.

Excellent location

Hotel located in the city center very convenient location. Highly recommend

Great location and good value for money. Will stay again in the future if I visit Busan again.

A pleasant stay and it’s quiet.

Nice environment with food and shopping just at the door steps

Clean modern hotel. Unfortunately, one of two elevators was out of service, so elevator wait time was a bit long during my stay.

In my honest opinion, this hotel is very worth it as it has multiple food options behind the hotel. There is also a mall located behind the hotel and multiple transport options everywhere. It is located very near central busan which allows easy access to malls. Although the views, are not that terrific, unless your planning to enjoy the hotel amenities, it is a excellent worth while.

Ondol room was great! Kotatsu was a great touch. Just cafe area always smelled like restroom/the streets whenever we came in but aside from that everything was great

Friendly staff, clean room and comfortable PJs and slippers provided. Excellent location