Apartamentos Suites Santa Cruz

Stunning property. Excellent location. Friendly staff. Allowed a worried free experience in Sevilla. Local dining, attractions, you name it was accesible and led to a “whirlwind” of experiences for us! Sevilla was quite a blur!

Property is in a beautiful, lively location. Bring ear plugs if you’re a light sleeper - we stayed in the apartment with windows that open to the alley entrance. It was so loud each time someone entered the shared common area, there is no sound proofing and the door slams at all hours of the night and morning. Walls are paper thin, we could clearly hear our neighbors next door singing until 2am. The smell of the apartment and common area is almost unbearable, we are thankful we only had to stay one night - it’s smells strongly of mold/mildew or sewage. We had check out at 11am and needed to store our bags until we left at 12pm - they charged us $20 for one hour of storage. Overall, would NOT book this stay again when visiting Seville.

We got a street room next to the entrance door to get into the apartment complex. It could not have been any noisier! Slamming of the door and people shouting all night! Service was good but would not recommend that Elvira room to ANYONE!

Checkin is at another location around the corner. We checked in, then she walked us around where the apartments are located. We were on the 2nd floor. Room was clean with plenty of room for the 2 of us. Problems: The bed was very hard. It’s ok if you like hard beds. Noise was HORRIBLE all night. The walls are extremely thin, and you hear every conversation in other rooms. We heard loud snoring right behind us. Everyone coming in and out for the night was loud in the middle foyer. You hear everything. For some reason, the people above us were stomping around and banging things ALL NIGHT. We did not get any sleep whatsoever. The breakfast was not good, and very pricey for what you get. That seems to be the norm for Spain hotels. We went somewhere else after the first morning, much cheaper and better food. The wait staff seemed more worried about collecting everyone’s money than putting out more food. NOW, Sevilla was SUPERB. We loved Sevilla. Great place to visit.

The apartment is a sound machine. From the noise from the street below, the neighbors across the street to the other occupants of the other apartments very echoy and the doors make alot of noise. Was there 5 nights had 1 good night sleep. The location is awesome. No where to sit comfortably but the bed as the chairs were very uncomfortable. The bathroom and the kitchen table and chairs need a lot of refresh. The employees were awesome.

The apartment was very cute, Joaquin Rodon, the staff at the reception during the time of our check-in was super lovely and friendly! He even welcomed us with some champagne and gave me a travel adapter to use during the duration of my stay. He made our stay very comfortable and helped us out a lot! The room was clean however, there was a dead cockroach in the wardrobe but we didn't use the wardrobe so not much of an issue for us! Otherwise, really lovely stay! The breakfast could have been better as the food wasn't that tasty, and I personally don't think its worth 15 euros per person.

It was truly Joaquin, the manager. He runs such a beautiful hotel and made it magic.

Primero lo bueno: Excelente ubicación justo en el casco antigüo y a pasos de muchas atracciones, restaurantes y compras. El apartamento esta equipado con lo necesario para hacer desayunos. Lo malo: Es un edificio de 3 pisos, viejo y de madera, tuvimos la mala suerte de quedarnos en el primer piso y no pudimos dormir, se escuchan los pasos, portazos y cada cosa que sucede en los pisos de arriba. Además esta en un callejón muy concurrido y se escucha la gente pasar día y noche. El internet de la propiedad dejó de funcionar y no tuvimos por el resto de la estadía.

Great location. Beautiful place. The only reason I didn’t give it 5 stars is they limit the amount of toilet paper, coffee and towels.

Location is amazing, staff is super friendly but the apartment is too basic.

Very friendly staff great communication, very lovely accommodation and convenient. Walking distance to major sites. I will highly recommend this place.

Place was well located, but hard to check in. Despite what the email communication said to do, we had to read a note left on the door to the place to know to check in at the hotel around the corner. They showed us inside and to our room. The bathroom had some ceiling repairs that were terribly done esthetically, but worked well enough. Lighting was low and limited. Beds didn’t have enough pillows to sit up with, which was necessary because there was limited comfortable seating in the place. They need to fix the kitchen kick plates at the bottoms of the cabinets as they are painted cardboard and there were coffee pods, but no coffee maker that took them.

Super located, very nice staff and decoration. My room needed maintenance (bathroom ceiling and wc), also plants in the hallway needed to be watered, and I would appreciate a full length mirror. Thank you, I would come back for sure.

I liked the location, the decoration, the staff, but the room I got needed maintenance in the bathroom (ceiling and wc), I would've appreciated a full length mirror and also watering the plants on the hallway. For sure I would come back, thank you. :)

Perfect location for getting to see all of the main sites in central Seville. Spacious, clean and fresh accommodation that had everything we needed.

We could not check in at proper time because the last guest was late departing. ok, we'll wait at a nearby bar. We returned to be told the last guest now had left the heat turned on (in +30deg Celsius weather, no less). We got checked-in after another wait in the hotel bar. They would not even give us a courtesy free drink for our delay. We ended up arguing and paying the measly 6 Euros for our drinks ! We showered and went out for a bit. Returned to the room before supper to find the room unbearably hot. Another visit to the front desk. After more lively discussions, and their call to senior management to figure what to do, Carlos got us another room across the street on the second floor. An upgrade the 2nd young agent proclaimed ! It is 8PM, we re-pack and move. During the night we are awoken at 3AM by the garbage truck collecting traash in the courtyard. We could not get back to sleep so at 6AM headed to the airport for our 17 hour flight home. NOT a nice last night in Seville

Stayed on Oct 21, 2022. My husband accidentally booked this place not realizing that this was actually the same place that was posted with different pics which got bad reviews. So I called Expedia asking to cancel but the hotel refused our request despite we sent our request immediately (less than one hour after we booked) with the reason being it was a non-refundable booking. We had no choice but to stay there.The check-in process was not easy. We had to wait for someone to come and opened the door, the check-in 'desk' was in the open area and smelled very strong like sewer. The room was by the alley where people were passing and we could hear them talked loudly because it wasn't soundproof. The floor was dirty and we could smell the strong sewer-like smell like outside; the toilet was not attached to the floor so it moved when I used it and AC didn't work. We addressed the issues and they tried to fix it right away by securing the toilet to the floor, giving us a spray for the sewer smell and a fan for the non-working AC. It didn't help. I got headache from the smell and couldn't sleep. They moved us to a room in another building on the second floor with narrow and dark stairs. The room dirty and dusty. Bathroom floor was very dusty. The bed and pillow were dirty and not comfortable. We couldn't sleep the whole night so we decided to leave early in the morning to the airport few hours before our flight time.This condition was also described in the reviews by past guests.

Property was in a very convenient location - a few minutes walk to Cathedral and main sights. Property was easy to find & clean. Only basic utensils provided - no chopping board, dustpan or wine glasses. Some noise early evening from restaurant nearby but closing the shutters kept that out. For nearest supermarkets, search for Carrefour Express.

Bed sheets were ultra thin and made the bed uncomfortable. Pillows were the thinnest I have ever had the misfortune to use. Every night at 3AM, the garbage truck is in the street collecting, with hydraulic motors grinding, and loud banging. One night, at 5AM, two empty laundry carts were wheeled down the cobble-stone street. Of course our windows are open; it was 30deg C during the day. Our front desk person, Carlos, during check-in, said if we ever need anything, to come ask and they would help. Our two free Nespresso coffee pucks were not replaced after our first morning. We went to ask Carlos for replacements. Carlos could not find any replacements that would fit our Nespresso machine in our room. He said come down the next morning to the hotel's cafe for coffee. OK. The next morning, we show for coffee. The lady at the front desk says Carlos is mistaken. The coffee is provided with the paid buffet. I said, "OK, so you have coffee available in the cafe, no?" She repeats strongly that the coffee comes with the full buffet and denies us to go get a coffee. Not a nice person or stay at Santa Cruz

Instructions for check in were not clear. When we arrived there had been a plumbing issue that made the whole place stink. Our apartment stunk when we moved in and the electricity was out. Once we notified the reception, they fixed it rapidly (both smell & electricity) Bed wasn't comfortable and whole building was very loud. We could hear the gentleman snore from the room opposite the wall.