H10 Gran Tinerfe

Fantastic hotel in a great location, staff could not have been more helpful

The hotel is conveniently located and offers good facilities. 3 Swimming Pools, Gym etc. However, we had 2 rooms at the hotel, both of which smelt strongly of sewage for the entirety of our 2 week stay. We spoke to 2 neighbours who complained of the same issue, and heard many more complaining to staff about the same issue and nothing was done about it. The 'entertainment' is extremely loud and goes on late into the night, you cannot escape it. Unless you're planning on staying up until 1am every night this might be an issue for you. It was for us. You might want to take some noise cancelling headphones. The selection at breakfast was good, however we thought this was let down by lunch. There was not much to choose from and seemed expensive. For this reason we did not bother to try dinner. Lots of complaints about the all inclusive option with drinks taking forever to be served. This seemed intentional to slow you down. The last point for me, which seems silly really, but I have stayed in hotels all around the world and have never ever seen a hotel attempt to charge you to refill the tea and coffee in the room. Here you will be charged 3 euros for this privilege. All in all we got the impression the hotel only really cared about making as much money out of you as they could. The staff seemed disingenuous and did not resolve the main issue of the sewage smell after multiple complaints. Pretended not to know what people were talking about. I would not recommend

I booked my daughter & I into this hotel for 3 nights, long story, but I had to fly out to Tenerife because she broke her leg; the staff in this hotel were brilliant with our needs; they leant us a wheelchair, and saw to all our needs & gave us a courtesy room while we waited for our taxi after checking out. It’s a lovely clean, warm & friendly hotel, all the staff are were accommodating. The pool area is brilliant too. I would say that this is one of the best hotels I have ever stayed in.

This hotel is frankly below average. We stayed here for 5 days and did not have overly high expectations. The breakfast and dinner were edible but all the food was distinctly lacking in taste. Even simple things like bacon were inedible. I would avoid the dinner. There are performances almost every night that are quite loud and not the best when you are trying to sleep. The shower drain was not great and the air conditioning was barely serviceable. The pool was lukewarm although the pool grounds were nice. The deck overlooking the beach was nice. Parking was not guaranteed—there were limited spots. The elevators were very tough to use as they were quite small and heavily used. I would strongly recommend you stay elsewhere.

Services are great. Quiet and party areas of the pools. Excellent location.

H10 Gran Tinerfe is excellent, 3rd visit in 10yrs this July, and we loved every moment spent there. All staff are fantastic and very welcoming. Tony from the evening restaurant deserves extra special mention, he goes above and beyond and makes the stay much more special. Rooms are in great condition, and kept clean throughout, we’ve stayed in high floor sea view, Mountain View in the past, and most recently the bungalows which is situated on the edge of the pool, these rooms were very nice and convenient. There is entertainment on all throughout the day and night, plenty to do and see both at the hotel and around it. Looking forward to booking next years visit already! When visiting Tenerife, we’ll only be staying in H10 Gran Tinerfe!

We felt that because we were not a "H10 club member" we were treated very differently and it made us very uncomfortable. Will not return.

Very beautiful hotel, swimming pools, jaccuzi and right by the beach. But our room was old, flooring was coming apart and issues with the shower and air con. although they did come to fix it. Customer service is great. I would stay again but in a more modern room.

Great location! The pool area was really good - plenty of sunbeds and pool bar. Be wary of taking a room to the side of the hotel as it’s very noisy with music from the bars until 3am. Wouldn't recommend going half board if you’re veggie. We had to request they used different tongs and frying pan for veggie food as the ‘chef’ was quite happy to use the meat tongs and pan for veggie pasta :-( Veggie options not great.

Its a lovely hotel. But.... last time we came (also this year, in june), it was far more relaxed and staff were a lot friendiler. Rooms and facilities are great but outside of this i.e. in corridors, stairs etc., all in need of much repair and a damn good clean. Evening meal in the half board package is terrible, and you have to pay for table water. Breakfast on the otherhand, is pretty good. Hot tib wasnt working on both visits.

Excellent hotel! The staff were so helpful and kind! I only wish the room had better air conditioning as it was too hot. Thank you for a wonderful stay!

The hotel and rooms were very comfortable and clean. Rooms were quiet, and guests were mature. The buffet was excellent. The booking system for the buffet seemed unnecessary and was annoying; also, no coffee/tea in rooms was exascerbated by not being allowed to bring coffee from the buffet to the room. We understood there was an included a la carte restaurant, free to all inclusive guests; however, the only a la carte option allowed when there was a paid one. That said, this restaurant was wonderful. Most staff members were extremely pleasant, with the exception of a few. Be warned: towels are randomly removed from sunbeds at 10am, which is extremely unfair to guests not made aware of this policy, and who've popped to the coffee shop for 10 mins! Rather than a fixed time, a fairer system would be to remove towels when guests are absent from sunbeds for 60 minutes+ as there were dozens of guests guilty of this throughout the day! Evening entertainment and proximity to nightlife were fantastic, as was bar menu. Nightlife crowd is VERY young in this resort.

Overall I had a great time. The hotel was nice with beautiful views. The only problem I had - I booked all inclusive just to find out at checkout room service was not included. They never made that clear until checkout. But besides that miscommunication, I enjoyed my stay

Overall the hotel was a 7 to me. The breakfasts and dinners were really good. Generally helpful staff and good facilities. The facilities however are beginning to be outdated. The room we were in had a huge balcony which was lovely and we could keep the door open. However, no soundproofing at all! would wake up many times during the night. Also, they checked us in, like 1.5 hours late. Wifi is also very spotty and weak.

We stayed here for a week over New Year 22-23. The reception and general circulation areas are very tired and run down which gave a poor first impression when we arrived. We had a Superior Sea View room which was clean, well equipped and spacious with a good shower. We found the bed very hard and uncomfortable. Pool areas were first class and huge with a very good heated pool, loads of room in the sun for everyone. The New Years Eve Gala Dinner and entertainment was very good. The Hotel is in a good location right on the Beach with loads of good Bars and Restaurants on the doorstep.

Friendly staff. WiFi is very weak in room.

This hotel is right in the heart of shops, bars, restaurants, and more importantly a hop and a skip from what is a wonderful beach. I was checked in by Beatriz and was given S36 but then was upgraded to S47 which was a ground level near the beach room with a lovely garden and view of the beach. The room was clean, and fresh had a Nespresso coffee machine and free wifi, as was the safe. The bed was comfortable and the air con was controllable but I turned it off and used the ceiling fan. The food was great, good choices, and numerous bars, and the sunset area was outstanding. The pools were great and warm unlike some hotels in that area. Highly recommended, would definitely return.

Great location, next to the beach, restaurants & bars. Our room was a good size with a balcony. There are three pools (1 heated) & a couple of jacuzzis. The animation team are really welcoming and put on activities in the day, including stretching, rifle shooting, table tennis & French boules on the beach. Evening activities include games and entertainment such as acrobats, comedians, dancers and musicians. The breakfast & dinner buffets have a wide choice and are of good quality.

Location and facilities were great. Room service was not so great. Had to wait for ages just for some water and had to call them twice to remind them. Room was great but don't leave sweet or sugary things around as it will soon be covered in small bugs. Food was great, personally could use hash browns at breakfast, however the asian night was not great. Did not know how to make simple stir fry or udon or know the difference between them. Activities were fun and activities people very friendly. Would definitely recommend however as it is still a great hotel and a great experience.

My fiancée and I had a wonderful stay at the H10 Gran Tinerfe - it exceeded our expectations in every way. From the moment we walked in and were greeted with cava to the end of the trip when our taxi arrived 2 minutes after calling it, the service was fantastic and reliable. With half board of breakfast and dinner, the buffet offerings were varied enough to keep us interested and the staff in the restaurants were extremely friendly and professional. We are not activities people in general, but we really enjoyed the entertainment at night in the theater, with everything from bingo to flamenco dancing to an Elvis impersonator. The pool area was huge, with enough space to sit in a different spot every day and not see the same thing (and one of the pools being heated was a big plus). The Sunset Bar was perfectly named and we did enjoy a beautiful sunset over drinks. Finally, beach access and walking distance to plenty of shops and restaurants only a 15 minute drive to the airport made this a great, convenient spot to settle down for 4 days. We would love to be back!