Hotel Isla de la Garena

Hotels
8.0
/10
Very Good
112 reviews

What Guests Say About Their Stay

Alberto C

10.0
/ 10
Great staff, ample parking, clean, good location within 15 minutes of MAD airport.

Dante

10.0
/ 10
I was very happy with 2 people in particular who went above and beyond. First it was Margarita, the receptionist. She was very attentive and patient, especially when the hotel was super busy and full. Stef was part of the staff and she was just so kind and helpful with anything I needed or my kids.

Verified traveler

10.0
/ 10
Our second stay here. Friendly and helpful staff, convenient location, good facilities.
In the Area
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Galileo Galilei, 18, Alcalá de Henares, Community of Madrid, Madrid, Spain, 28806

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Hotel Isla de la Garena is a good choice when you are visiting Alcalá de Henares. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Hotel Isla de la Garena Address: Map & Location

Galileo Galilei, 18, Alcalá de Henares, Community of Madrid, Madrid, Spain, 28806
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Discover More About Hotel Isla de la Garena

General


Near La Garena Plaza Shopping Center

Location


With a stay at Hotel Isla de la Garena in Alcala de Henares, you'll be in the business district, within a 15-minute drive of Riyadh Air Metropolitano and La Garena Plaza Shopping Center. This spa hotel is 13.8 mi (22.3 km) from IFEMA and 14.6 mi (23.4 km) from Real Madrid City.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

La Garena Plaza Shopping Center - 0.8 km / 0.5 mi
El Corte Inglés Alcalá de Henares - 1.1 km / 0.7 mi
Casa de Hippolytus - 1.9 km / 1.2 mi
Foro de Complutum - 2.6 km / 1.6 mi
Puerta de Madrid - 3.3 km / 2.1 mi
Parque O'Donnell - 3.4 km / 2.1 mi
Archbishop's Palace - 3.7 km / 2.3 mi
Casa de la Entrevista - 3.7 km / 2.3 mi
Plaza de las Bernardas - 3.7 km / 2.3 mi
Magisterial Cathedral of Saints Justo and Pastor - 3.8 km / 2.4 mi
Antiguo Hospital de Santa María la Rica - 3.9 km / 2.4 mi
Monastery of San Bernardo - 4 km / 2.5 mi
Regional Archaeological Museum - 4 km / 2.5 mi
Palacio Laredo - 4.1 km / 2.5 mi
Cervantes Birthplace Museum - 4.1 km / 2.6 mi

The nearest major airport is Adolfo Suarez Madrid-Barajas Airport (MAD) - 21.9 km / 13.6 mi

Facilities


Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find a sauna, a fitness center, and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a communal living room.

Business Facilities


Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and 9 meeting rooms. Free self parking is available onsite.

Dining


Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 79 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have deep soaking bathtubs and bidets.

All facilities in Hotel Isla de la Garena

Swimming Pool Hotel Isla de la Garena
Swimming Pool
Entertainment Facility Hotel Isla de la Garena
Entertainment Facility
Fitness Center Hotel Isla de la Garena
Fitness Center
Functional Hall Hotel Isla de la Garena
Functional Hall
Common Space Hotel Isla de la Garena
Common Space

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Things to Do

  • TV lounge
  • Spa
  • Barbecue
  • Outdoor pool
  • Sauna

General

  • Banquet
  • Reception hall
  • Rooftop terrace
  • Parking
  • Terrace

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom

Business Facilities

  • Business facilities
  • Conference rooms

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Isla de la Garena

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 05:00
Check-out:
Before 12:00

Pets

Service Animals Allowed

Additional Policy

Professional property host/manager, No cribs (infant beds) available
  • Fee for buffet breakfast: approximately EUR 14.50 for adults and EUR 14.50 for children
  • Pet fee: EUR 22 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 05:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Isla de la Garena
79
Number of floors in Hotel Isla de la Garena
3
Another facilities in Hotel Isla de la Garena
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Multilingual staff

Frequently asked question in Hotel Isla de la Garena

What are available facilities at Hotel Isla de la Garena?
There are top facilites at Hotel Isla de la Garena such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Hotel Isla de la Garena?
Check-in time at Hotel Isla de la Garena is staring from 15:00 - 05:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hotel Isla de la Garena provide breakfast?
Yes, Hotel Isla de la Garena provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hotel Isla de la Garena?
Hotel Isla de la Garena is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel Isla de la Garena have?
Hotel Isla de la Garena has 3 floors.
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More Reviews from Other Guests in Hotel Isla de la Garena

8.0
Very Good
From 112 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Isla de la Garena

Number of reviews per page
20
40
Top reviews
Alberto C
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great staff, ample parking, clean, good location within 15 minutes of MAD airport.
vanessa
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Nice pool .. very comfortable rooms
william and beatrice
icon-with Partner
with Partner
2.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Very disappointing. We were moved rooms without telling us while we were out. Restaurant awful, no choice for evening meal, breakfast was extremely poor, no clean tables, no bread, orange juice, no cereal or milk or tea available. Under staffed and not interested in helping. Swimming pool was over run with 20 footballing teen age boys diving/ jumping into pool. They weren’t being controlled by hotel staff. So noisy we had to abandon our sun beds. Very badly run hotel, which is never 4 star ( maybe 2 star at best). Reception staff didn’t answer the phone and couldn’t help with our complaints.
Read More
william and beatrice
icon-with Partner
with Partner
4.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Very dark and dingy hotel first impressions not good check in was extremely slow as only one person on duty -had booked a premium pool access room which if it was premium would hate to see the rest ,the bed groaned and creaked when you sat on it or tried to turn over while trying to sleep and again it was very dark although amenities were clean enough and air con efficient breakfast was poor not many choices and no tea only coffee supplied-we had booked for 2 nights on 2 separate bookings but were unaware that we were required to change rooms for the 2nd night as apparently it was more expensive for the second night as it was only a premium not pool access so while we were out sightseeing the staff packed up all our stuff into our luggage and in bags and moved all our belongings to a room on the 3rd floor but still premium apparently at least the bed didn’t groan or creak.To crown it all about 20 young footballers were also staying at the hotel and both nights made a nuisance of themselves jumping and diving into the pool despite being warned on numerous occasions not to -other guests were also not happy with their antics and left the pool area too.Some of their language was inappropriate also.Would not stay at or recommend this hotel to anyone
Read More
Mark
icon-with Partner
with Partner
8.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Perfectly adequate for us, passing through en route to Santander. Industrial area at weekend, so very quiet. The staff were helpful and friendly
Tatiana
6.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Although the property is updated,
Dante
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

I was very happy with 2 people in particular who went above and beyond. First it was Margarita, the receptionist. She was very attentive and patient, especially when the hotel was super busy and full. Stef was part of the staff and she was just so kind and helpful with anything I needed or my kids.
Eldaa
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Upon arrival they claimed they didn't have my reservation took them awhile to find eventhough I had the confirmation number. Then I was given a room with one bed when I booked for 2 beds. They gave another family a room with 2 beds when they had booked for 1, yet they had told me they didn't have any rooms with 2 beds.The blankets were ripped and never replaced. They would take our towels but not replace them. They wouldn't turn on the AC because they weren't in AC season. They expected us to sleep with the door open instead. The spa wasn't open for use. The staff was very rude and unhelpful. The location is not close to anything and it looks like an abandoned place. The beds are hard and uncomfortable. We would not stay at this location again.
Read More
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

Our second stay here. Friendly and helpful staff, convenient location, good facilities.
Edwin
icon-Leisure
Leisure
10.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

The hotel is nice clean good staff and beautiful will love to stay again
Raphael
icon-Business
Business
8.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

A nice hotel, conveniently located. I had a room which faced the swimming pool on the 3rd floor and this was nice and reasonably quiet. Room facilities were good. Breakfast was modest but had everything required including delicious freshly squeezed orange juice. I shall definitely stay here again.
Maria Juliana
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 149 week(s) ago

Hotels.com verified review

We needed something close to the airport. It’s a clean, comfortable hotel with a friendly staff. A little outdated but good, the neighborhood is a bit industrial.
Jean
icon-Business
Business
10.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Everything was excellent!
simon
icon-Business
Business
10.0
/10
Reviewed 224 week(s) ago

Hotels.com verified review

Great hotel, stayed here many times, no negatives. Going back next week.
Jamie
icon-Business
Business
10.0
/10
Reviewed 242 week(s) ago

Hotels.com verified review

Ecellent hotel, well wroth the stay. Thank you
Justin
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 245 week(s) ago

Hotels.com verified review

A kettle in the room for a drink in the morning would have been nice
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 253 week(s) ago

Hotels.com verified review

The hotel is located in a business area and if you don't have a car you need to stay there. I had diner there, there is a diner menu for 15,5 with quite good quality food. The swimming pool is just opened from 5pm till 9pm and the best lounge chairs could be reserved to outisde visitors depending when you go. The maintenance of the hotel maybe after Covid-19 could be improved. The service at reception desk was ok.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

We only stayed here because all hotels in Madrid were booked (soccer final) and we needed to be close to the airport to catch a flight the next day. The hotel is in the industrial area, but there are a couple of stores/cafés within walking distance (about 15 minutes), like El Corte Inglés and Hipercor. The room was okay, but two light bulbs were out, which made it very dark; the bathtub was rusty in a few places and you could see where they tried to patch it a bit; and there was hair in the sink from the previous guest. The hotel itself is nice, although it could use some updating. The drive to the airport was about 20 minutes (via the toll road), so that was convenient.
Read More
simon
10.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

Great place, air conditioned rooms, lovely outdoor pool,
Emma
8.0
/10
Reviewed 380 week(s) ago

Hotels.com verified review

Room was cold but I slept better because of it. Breakfast Ok but not fancy.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hotel Isla de la Garena

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 112 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Isla de la Garena

Number of reviews per page
20
40
Top reviews
Alberto C
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great staff, ample parking, clean, good location within 15 minutes of MAD airport.
vanessa
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Nice pool .. very comfortable rooms
william and beatrice
icon-with Partner
with Partner
2.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Very disappointing. We were moved rooms without telling us while we were out. Restaurant awful, no choice for evening meal, breakfast was extremely poor, no clean tables, no bread, orange juice, no cereal or milk or tea available. Under staffed and not interested in helping. Swimming pool was over run with 20 footballing teen age boys diving/ jumping into pool. They weren’t being controlled by hotel staff. So noisy we had to abandon our sun beds. Very badly run hotel, which is never 4 star ( maybe 2 star at best). Reception staff didn’t answer the phone and couldn’t help with our complaints.
Read More
william and beatrice
icon-with Partner
with Partner
4.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Very dark and dingy hotel first impressions not good check in was extremely slow as only one person on duty -had booked a premium pool access room which if it was premium would hate to see the rest ,the bed groaned and creaked when you sat on it or tried to turn over while trying to sleep and again it was very dark although amenities were clean enough and air con efficient breakfast was poor not many choices and no tea only coffee supplied-we had booked for 2 nights on 2 separate bookings but were unaware that we were required to change rooms for the 2nd night as apparently it was more expensive for the second night as it was only a premium not pool access so while we were out sightseeing the staff packed up all our stuff into our luggage and in bags and moved all our belongings to a room on the 3rd floor but still premium apparently at least the bed didn’t groan or creak.To crown it all about 20 young footballers were also staying at the hotel and both nights made a nuisance of themselves jumping and diving into the pool despite being warned on numerous occasions not to -other guests were also not happy with their antics and left the pool area too.Some of their language was inappropriate also.Would not stay at or recommend this hotel to anyone
Read More
Mark
icon-with Partner
with Partner
8.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Perfectly adequate for us, passing through en route to Santander. Industrial area at weekend, so very quiet. The staff were helpful and friendly
Tatiana
6.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Although the property is updated,
Dante
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

I was very happy with 2 people in particular who went above and beyond. First it was Margarita, the receptionist. She was very attentive and patient, especially when the hotel was super busy and full. Stef was part of the staff and she was just so kind and helpful with anything I needed or my kids.
Eldaa
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Upon arrival they claimed they didn't have my reservation took them awhile to find eventhough I had the confirmation number. Then I was given a room with one bed when I booked for 2 beds. They gave another family a room with 2 beds when they had booked for 1, yet they had told me they didn't have any rooms with 2 beds.The blankets were ripped and never replaced. They would take our towels but not replace them. They wouldn't turn on the AC because they weren't in AC season. They expected us to sleep with the door open instead. The spa wasn't open for use. The staff was very rude and unhelpful. The location is not close to anything and it looks like an abandoned place. The beds are hard and uncomfortable. We would not stay at this location again.
Read More
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

Our second stay here. Friendly and helpful staff, convenient location, good facilities.
Edwin
icon-Leisure
Leisure
10.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

The hotel is nice clean good staff and beautiful will love to stay again
Raphael
icon-Business
Business
8.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

A nice hotel, conveniently located. I had a room which faced the swimming pool on the 3rd floor and this was nice and reasonably quiet. Room facilities were good. Breakfast was modest but had everything required including delicious freshly squeezed orange juice. I shall definitely stay here again.
Maria Juliana
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 149 week(s) ago

Hotels.com verified review

We needed something close to the airport. It’s a clean, comfortable hotel with a friendly staff. A little outdated but good, the neighborhood is a bit industrial.
Jean
icon-Business
Business
10.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Everything was excellent!
simon
icon-Business
Business
10.0
/10
Reviewed 224 week(s) ago

Hotels.com verified review

Great hotel, stayed here many times, no negatives. Going back next week.
Jamie
icon-Business
Business
10.0
/10
Reviewed 242 week(s) ago

Hotels.com verified review

Ecellent hotel, well wroth the stay. Thank you
Justin
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 245 week(s) ago

Hotels.com verified review

A kettle in the room for a drink in the morning would have been nice
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 253 week(s) ago

Hotels.com verified review

The hotel is located in a business area and if you don't have a car you need to stay there. I had diner there, there is a diner menu for 15,5 with quite good quality food. The swimming pool is just opened from 5pm till 9pm and the best lounge chairs could be reserved to outisde visitors depending when you go. The maintenance of the hotel maybe after Covid-19 could be improved. The service at reception desk was ok.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

We only stayed here because all hotels in Madrid were booked (soccer final) and we needed to be close to the airport to catch a flight the next day. The hotel is in the industrial area, but there are a couple of stores/cafés within walking distance (about 15 minutes), like El Corte Inglés and Hipercor. The room was okay, but two light bulbs were out, which made it very dark; the bathtub was rusty in a few places and you could see where they tried to patch it a bit; and there was hair in the sink from the previous guest. The hotel itself is nice, although it could use some updating. The drive to the airport was about 20 minutes (via the toll road), so that was convenient.
Read More
simon
10.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

Great place, air conditioned rooms, lovely outdoor pool,
Emma
8.0
/10
Reviewed 380 week(s) ago

Hotels.com verified review

Room was cold but I slept better because of it. Breakfast Ok but not fancy.
Number of reviews per page
20
40