Iberostar Waves Bouganville Playa

The bad bits: Its a shame as I paid extra for a partial sea view. I could only see the sea from the balcony if I stood up and climbed on the wall as we were the 1st floor and the view was blocked by a platform. Also one night was ruined by a bunch of drunk golfing lads next door (of course the hotel isnt to blame). Due to it being an all inclusive resort, youll inevitably meet these kind of people... I found the pool area to be designed in a crowded way. The sun loungers are very close to one another. Also despite there being 2 kids pools, the kids overrun the other pool with the pyramid. For improvement, they should attempt to make one pool adults only. Another issue is the lifts. Due to many floors, everyone uses the lifts and so you end up waiting SO LONG all the time to use them and theyre always crowded. Theres 4 main lifts in total which isnt enough for a hotel that accomodated probably 1000 people. The good bits: We only had B+B but theres a decent variety for breakfast, inclusing fry ups a d healthy alternatives. Although pick the early slot as its very busy later. The hotel is very clean and the staff are incredibly helpful and friendly. Cannot fault the staff at all. The rooms are cleaned daily to high standards. The gym clean is decent enough but needs more benches!!! One isnt enough! The hotel has good amenities with 3 pools, a games room and also great location. Easy back exit on to the beachfront.

Really lovely hotel with amazing staff and great facilities particularly for the children with an incredible kids pool and kids club. The buffet restaurant had a fantastic range of food with lots of well marked options for dietary requirements such as vegan. Gym was well equipped and there were some nice activities arranged. The evening shows were fantastic.

This is a lovely hotel, located in an ideal place. Food was exceptional as was staff and amenities. We stayed in a star prestige room which was excellent.

Hotel had amazing sea views and was in a great location on the seafront close to bars and restaurants. There was a great selection at all meal times (we were half board but swapped dinner for lunch one day). Always lots of sun loungers available. Lots going on and the entertainment staff looked like they wanted to be there. The only negatives were the waits for the lifts and the dreadful pillows. We asked for extra pillows 3 times before we got them.

Excellent property

Pour le prix payé j’ai été déçu de l’isolation phonique de la chambre. Autrement c’était bien. La literie était bonne et le petit-déjeuner très bien.

No kettle expected to pay fornyea and coffee in my room unacceotable

Lovely

Very frendly stuff and good location

Hotel was welcoming and very clean Great breakfast Friendly staff Only downside was music from other venues going on very late go for a room facing away from Las Americas

Lovely stay

Staff were horrible, room was average but not for the cost of it! Breakfast was nice however finishes at 10:15, which is to early in my opinion as most other hotels finish breakfast at 11am - we had to order an extra night as was charged over 400euro!! And was accused of not making the payment! Terrible place DO NOT STAY HERE

It was a good stay, the breakfast provision was very good. The main areas of the hotel were excellent. However the rooms are looking a little worn.

The reception desk was very helpful & accommodating as we were meeting friends for a lunchtime get together with friends . We were able to check in early . The hotel was clean , the pool area was spacious & the staff were great . Lots of choice for the all inclusive buffet meals . Good varied all inclusive drink options so in all it was a shame I was only there for 3 nights .

What can I say, had a fab time at this hotel, staff are so pleasant and helpful, rooms and hotel areas very clean, amenities are great, kids clubs, activities for all, 4 pools that suit all ages from toddlers to the over 80s club. Food and drinks were excellent for all inclusive option. Evening entertainment was as expected, not brilliant but not that bad either. Would highly recommend this hotel to all ages without hesitation

Great hotel in a great location

We enjoyed our stay only negative is the milk wasn’t replenished for the coffee machine.

Fab stay, staff, food and drink all amazing. Would recommend in a heartbeat.

Hotel was great as usual, only issue was a lit of kids in for the time of year, and I am not anti children. Just an observation

I only booked B and B as being by myself wanted to meet people by eating outside and getting to know the area . The breakfast was excellent ...catered for everyone ..plenty of seating. Staff excellent in all areas of hotel . Plenty of sunbeds and umbrellas Both pools a good size Big television for sport lovers Quiet areas avaiable and a readers area. Downswere that since i was there the hotel has gone all inclusive and for 5 days we encountered professional yobs ! Golfers who after golf in the morning sat at the pool bar until it closed ...shots ...swearing ...loud ....encroaching on normal peoples holiday .One day there was an incident where they invited a lady into their company and one of them plus her ended up in the pool clothed ....!! Families were in this area !!! I am not a downer but too much for a family hotel ! Bar prices expensive ...1 bacardi and coke 8.40 euros ....opposite 5 euros ....i drank outside the hotel ..if they had been reasonable say 6 i would have drank in the hotel In the room i had ants on the side table for 4/5 days even after spraying myself and the lovely cleaner spraying .....eventually did disappear . Balcony very diappointing ..a little triangle and when you sat down you couldnt see over the balcony wall ...so a view was impossible ....quite a few people mentioned this at the pool . No drink facility in the room ...kettle etc Safe cost 3 euros a night and i thought for that type of hotel should have been included in the price of my stay