Inturotel Cala Azul

Service Apartment
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8.8
/10
Very Good
532 reviews

What Guests Say About Their Stay

Jonathan

10.0
/ 10
Location near beaches, coves, shops, bars and restaurants. View from our pool view balcony was amazing overlooking the bay. Room servicing was excellent. Hotel bar by the pool is very quiet and has the most amazing views of the bay also.

Elena

10.0
/ 10
Our fourth time back here and it just has everything you want and need for a lovely family holiday. We really enjoyed the renovation to both hotels, it looks much more modern. The pools are not crowded and they are strict about leaving towels out. The evening shows are great and our children loved the new splash park. Esmerelda beach is a 5 min walk away but we prefer Cala Ferreira as it is bigger and less plastic in the sea! Breakfast buffet is phenomenal as always and cater for gluten free diners. Housekeeping staff are so friendly and cleaning is immaculate. Lots of activities and friendly entertainment team. There is a shop on sight but use the SPAR at the top of the road for more choice. Great nearby restaurants and a mini train or bus to the port. A fab family holiday. Notes for improvement: Our room was described as superior but just looked like the ones we had stayed in previously. There are not enough staff or tables and chairs out at Esmerelda for the shows, they will really struggle in high season!! There used to be a place to leave your inflatables/buckets spades etc. now there is none which doesn’t fit with the eco theme!

Sarah

10.0
/ 10
Beautiful views. Quiet resort with good facilities. Rooms are spacious and clean.
In the Area
See Map
Cala d'Or, Mallorca, Balearic Islands, Comunitat Autònoma de les Illes Balears, Spain, 7660

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Inturotel Cala Azul is a accommodation is located at Mallorca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Inturotel Cala Azul

Cala d'Or, Mallorca, Balearic Islands, Comunitat Autònoma de les Illes Balears, Spain, 7660
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Lobby Inturotel Cala Azul
Exterior 2 Inturotel Cala Azul

Discover More About Inturotel Cala Azul

Location
Inturotel Cala Azul is a accommodation is located at Mallorca.

About Inturotel Cala Azul

Have fun with various entertaining facilities for you and the whole family at Inturotel Cala Azul, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the accommodation. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Inturotel Cala Azul will also give you a pleasant stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Inturotel Cala Azul.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Inturotel Cala Azul is a accommodation with great comfort and excellent service according to most accommodation's guests.

With all facilities offered, Inturotel Cala Azul is the right place to stay.

All facilities in Inturotel Cala Azul

Bar, Cafe and Lounge Inturotel Cala Azul
Bar, Cafe and Lounge
Swimming Pool Inturotel Cala Azul
Swimming Pool
Entertainment Facility Inturotel Cala Azul
Entertainment Facility
Fitness Center Inturotel Cala Azul
Fitness Center
Common Space Inturotel Cala Azul
Common Space

Things to Do

  • Outdoor pool
  • Barbecue
  • Beach umbrella
  • TV lounge
  • Spa
  • Garden
  • Beach towel
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Nearby Facilities

  • Gift shop
  • Shops
  • Grocery
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Game room
  • Mini golf
  • Billiard
  • Tennis court

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Family-friendly Facilities

  • Kids club
  • Children pool

General

  • Smoking area
  • Terrace

Kids and Pets

  • Children facilities

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Inturotel Cala Azul

Important Note
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00

  • Fee for buffet breakfast: approximately EUR 20 to 21 for adults, and EUR 10 to 11 for children
  • Airport shuttle fee: EUR 89 per vehicle (one-way, maximum occupancy 4)
  • Late check-out fee: EUR 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, No rollaway/extra beds available, Property uses a professional cleaning service, Beach nearby, Essential workers only - NO

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Inturotel Cala Azul
245
Number of floors in Inturotel Cala Azul
3
Another facilities in Inturotel Cala Azul
Outdoor pool, Barbecue, Beach umbrella, TV lounge, Spa

Frequently asked question in Inturotel Cala Azul

What are available facilities at Inturotel Cala Azul?
There are top facilites at Inturotel Cala Azul such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Inturotel Cala Azul?
The standard check-in time at Inturotel Cala Azul is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Inturotel Cala Azul provide breakfast?
Yes, Inturotel Cala Azul provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Inturotel Cala Azul?
Inturotel Cala Azul is a 3.0-star hotel.
How many floors does Inturotel Cala Azul have?
Inturotel Cala Azul has 3 floors.
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More Reviews from Other Guests in Inturotel Cala Azul

8.8
Very Good
From 532 reviews
Cleanliness

9.0

Room Comfort

8.2

Location

9.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Inturotel Cala Azul

Number of reviews per page
20
40
Top reviews
Jonathan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Location near beaches, coves, shops, bars and restaurants. View from our pool view balcony was amazing overlooking the bay. Room servicing was excellent. Hotel bar by the pool is very quiet and has the most amazing views of the bay also.
Elena
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our fourth time back here and it just has everything you want and need for a lovely family holiday. We really enjoyed the renovation to both hotels, it looks much more modern. The pools are not crowded and they are strict about leaving towels out. The evening shows are great and our children loved the new splash park. Esmerelda beach is a 5 min walk away but we prefer Cala Ferreira as it is bigger and less plastic in the sea! Breakfast buffet is phenomenal as always and cater for gluten free diners. Housekeeping staff are so friendly and cleaning is immaculate. Lots of activities and friendly entertainment team. There is a shop on sight but use the SPAR at the top of the road for more choice. Great nearby restaurants and a mini train or bus to the port. A fab family holiday. Notes for improvement: Our room was described as superior but just looked like the ones we had stayed in previously. There are not enough staff or tables and chairs out at Esmerelda for the shows, they will really struggle in high season!! There used to be a place to leave your inflatables/buckets spades etc. now there is none which doesn’t fit with the eco theme!
Read More
Adam
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Really liked the fact the hotel made a concerted effort to stop people hogging sunbeds when they weren’t in use. An initial card was placed in your bed after 20 mins of not being used. After an hour towels were removed from beds and folded neatly away. Well done Cala Azul. Other hotels take note.
Kelli
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Beach is better at neighbor buildings. Adult pool lounge area quite nice. Minimal dishes in kitchentte with 2 hot plates. Hotel provides no shampoo or shower wash. Just hand soap and dish soap. Large balconies were great and it looked to be great for families. Parking is a challenge but we usually manages something within a few blocks. Many places to eat and markets close by.
Read More
Sarah
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful views. Quiet resort with good facilities. Rooms are spacious and clean.
Jean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Hôtel tranquille, très beau, belle piscine et la mer wow !
Jessica
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Parking was tough but possible. Area around had good places to eat. Hotels elevator was broken and didn’t have a bell hop or a cart to use to bring one bags all the way up to the 4th floor. My husband and I had to bring them one by one from the lobby to our building and then lift them to the 4th floor. Pricing was a bit high, more like a large hotel price, but you weren’t getting the large hotel amenities. Pool was nice so was beach access
Read More
Ana Maria
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

The room was very clean and the view was amazing
Omar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Absolutely incredible location and views. Excellent room, excellent food, excellent service, excellent amenities. I would rate inturotel cala azul a 20 put of 10. Exceeded all expectations. We will be coming back!
Heidi
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

I liked the closeness to the beautiful Esmeralda beach, pool aea and brunch
Luis
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

This hotel is great for families. It gives you a resort style of place without any of the resort amenities. Has 2 big pools (although you have to wake up super early to get chairs and an umbrella). Has a cala which is so convenient. It's about an 18 minute walk to the town centre. Has restaurant options about 100 metres away. My issues with this hotel is the rooms need upgrades (at least the building we stayed on). We had to carry all our luggages to the 3rd floor since there were no elevators on our building. We were a family of four with a toddler. They have no one that offers to help. Plus parking can be a pain, depending on the hour you came back to the hotel. One of the nights, we had to park 5 blocks away because there was no parking on the premisses or near the hotel. If non of this bothers, location is great but don't expect luxury. It wasn't cheap either
Read More
ashley
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The only saving grace about this hotel is the location, near the beach and town. The service was horrendous. The hotel was so jam packed we couldn’t even get a spot on a beach/pool chair the entire time we were visiting, what a waste considering we paid for this location to use those facilities. Upon check in, they let us know that if items are left unattended on chairs for 20+ minutes, the pool guard will remove them so others can sit. Obviously that wasn’t mandated. The hotel is so cheap, not even shampoo and conditioner was included? Towels cost extra, etc. Our room wasn’t even cleaned when we were there. The maid did attempt to clean our room on the morning that we were checking out, and let herself in at 9am WITHOUT KNOCKING while we were still sleeping!!! Simply ridiculous, don’t expect anything to be included - may as well have stayed at an airbnb. Don’t expect any peace and quiet if you are staying here, the hotel is packed like sardines. People screaming all night long and you can hear everything from your room. Rooms are large but outdated and the beds aren’t comfortable. Food was okay but nothing special.
Read More
Quentin Marcus
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

This place was incredible. Not sure why some people comment negatively about it. Pools are lovely, the rooms were cleaned every day except Thursdays and Sundays which was never an issue. Yes, the rooms are not as fancy as the sister hotel, but that hotel just had a renovations. We will come back again to the same property . The location is the best. Seriously cannot fault anything.
Read More
Maria Eugenia
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Comfortable hotel in a very touristy environment . Staff not very welcoming (especially restaurants by the pool). Limited comfort in pool/beach . Beaches are nice but Town setting is tourist shops only.. need to drive 20/40 Minutes to reach nice local town
Laura
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

On arrival the staff seemed friendly but when I queried if we could have a room that didn’t look out on to the room the lady rolled her eyes at me. Another lady came over who was more pleasant but wanted to charge more for a room just a bit further down. Even after spending a lot of money for 7 days plus in Esmeralda Park. Nowhere on my booking did it say we would be facing the road. Rooms are covered in black mould in the bathrooms and there are dead bugs splattered all over the walls. Children sleeping on grubby sofas is not acceptable and it should be pull out beds. The pool was vile, so dirty and the sun beds and parasols seem to be about 30 years old. That was when you could actually get one which we couldn’t until the lifeguard moved someone’s stuff which then made them shoot at us. The reception staff talk about customers rudely after they have checked in. I genuinely have never in all my years travelling had reception staff like them. The breakfast staff were lovely though as were the lifeguards. Pool bar staff were quite blunt. Never ever again will I stay at an Inturotel in my life time. Even more so after seeing the structure collapse on top of people at Esmeralda Park. Shoddy cheap work putting profit before people’s safety.
Read More
Guadalupe
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Not much to say—rooms weren’t cleaned daily, towels were missing, and everything came with an extra charge.
Alissa
icon-Leisure
Leisure
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Amazing location.
Lauren
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Awesome experience. Beautiful place.
Claire
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

Fantastic family hotel. Sea view room well worth the extra cost - beautiful!
Catherine
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

There were a few things that Expedia said that was not available to us. First, there was no elevator and we had to walk 3 flights of stairs with our luggage. Then, we were told because we booked through Expedia we get no room changes, no soap, no hair shampoo/conditioner, no dishwasher detergent, nothing. We were told to go through Expedia and the hotel did nothing. The check in lady was not helpful. After contacting Expedia, they were also not helpful and did nothing. So, pretty much everyone was useless and I had to buy my own soaps! The only thing nice about the hotel was our partial view of the beautiful water.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Inturotel Cala Azul

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 532 reviews
Cleanliness

9.0

Room Comfort

8.2

Location

9.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Inturotel Cala Azul

Number of reviews per page
20
40
Top reviews
Jonathan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Location near beaches, coves, shops, bars and restaurants. View from our pool view balcony was amazing overlooking the bay. Room servicing was excellent. Hotel bar by the pool is very quiet and has the most amazing views of the bay also.
Elena
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our fourth time back here and it just has everything you want and need for a lovely family holiday. We really enjoyed the renovation to both hotels, it looks much more modern. The pools are not crowded and they are strict about leaving towels out. The evening shows are great and our children loved the new splash park. Esmerelda beach is a 5 min walk away but we prefer Cala Ferreira as it is bigger and less plastic in the sea! Breakfast buffet is phenomenal as always and cater for gluten free diners. Housekeeping staff are so friendly and cleaning is immaculate. Lots of activities and friendly entertainment team. There is a shop on sight but use the SPAR at the top of the road for more choice. Great nearby restaurants and a mini train or bus to the port. A fab family holiday. Notes for improvement: Our room was described as superior but just looked like the ones we had stayed in previously. There are not enough staff or tables and chairs out at Esmerelda for the shows, they will really struggle in high season!! There used to be a place to leave your inflatables/buckets spades etc. now there is none which doesn’t fit with the eco theme!
Read More
Adam
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Really liked the fact the hotel made a concerted effort to stop people hogging sunbeds when they weren’t in use. An initial card was placed in your bed after 20 mins of not being used. After an hour towels were removed from beds and folded neatly away. Well done Cala Azul. Other hotels take note.
Kelli
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Beach is better at neighbor buildings. Adult pool lounge area quite nice. Minimal dishes in kitchentte with 2 hot plates. Hotel provides no shampoo or shower wash. Just hand soap and dish soap. Large balconies were great and it looked to be great for families. Parking is a challenge but we usually manages something within a few blocks. Many places to eat and markets close by.
Read More
Sarah
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful views. Quiet resort with good facilities. Rooms are spacious and clean.
Jean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Hôtel tranquille, très beau, belle piscine et la mer wow !
Jessica
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Parking was tough but possible. Area around had good places to eat. Hotels elevator was broken and didn’t have a bell hop or a cart to use to bring one bags all the way up to the 4th floor. My husband and I had to bring them one by one from the lobby to our building and then lift them to the 4th floor. Pricing was a bit high, more like a large hotel price, but you weren’t getting the large hotel amenities. Pool was nice so was beach access
Read More
Ana Maria
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

The room was very clean and the view was amazing
Omar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Absolutely incredible location and views. Excellent room, excellent food, excellent service, excellent amenities. I would rate inturotel cala azul a 20 put of 10. Exceeded all expectations. We will be coming back!
Heidi
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

I liked the closeness to the beautiful Esmeralda beach, pool aea and brunch
Luis
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

This hotel is great for families. It gives you a resort style of place without any of the resort amenities. Has 2 big pools (although you have to wake up super early to get chairs and an umbrella). Has a cala which is so convenient. It's about an 18 minute walk to the town centre. Has restaurant options about 100 metres away. My issues with this hotel is the rooms need upgrades (at least the building we stayed on). We had to carry all our luggages to the 3rd floor since there were no elevators on our building. We were a family of four with a toddler. They have no one that offers to help. Plus parking can be a pain, depending on the hour you came back to the hotel. One of the nights, we had to park 5 blocks away because there was no parking on the premisses or near the hotel. If non of this bothers, location is great but don't expect luxury. It wasn't cheap either
Read More
ashley
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The only saving grace about this hotel is the location, near the beach and town. The service was horrendous. The hotel was so jam packed we couldn’t even get a spot on a beach/pool chair the entire time we were visiting, what a waste considering we paid for this location to use those facilities. Upon check in, they let us know that if items are left unattended on chairs for 20+ minutes, the pool guard will remove them so others can sit. Obviously that wasn’t mandated. The hotel is so cheap, not even shampoo and conditioner was included? Towels cost extra, etc. Our room wasn’t even cleaned when we were there. The maid did attempt to clean our room on the morning that we were checking out, and let herself in at 9am WITHOUT KNOCKING while we were still sleeping!!! Simply ridiculous, don’t expect anything to be included - may as well have stayed at an airbnb. Don’t expect any peace and quiet if you are staying here, the hotel is packed like sardines. People screaming all night long and you can hear everything from your room. Rooms are large but outdated and the beds aren’t comfortable. Food was okay but nothing special.
Read More
Quentin Marcus
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

This place was incredible. Not sure why some people comment negatively about it. Pools are lovely, the rooms were cleaned every day except Thursdays and Sundays which was never an issue. Yes, the rooms are not as fancy as the sister hotel, but that hotel just had a renovations. We will come back again to the same property . The location is the best. Seriously cannot fault anything.
Read More
Maria Eugenia
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Comfortable hotel in a very touristy environment . Staff not very welcoming (especially restaurants by the pool). Limited comfort in pool/beach . Beaches are nice but Town setting is tourist shops only.. need to drive 20/40 Minutes to reach nice local town
Laura
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

On arrival the staff seemed friendly but when I queried if we could have a room that didn’t look out on to the room the lady rolled her eyes at me. Another lady came over who was more pleasant but wanted to charge more for a room just a bit further down. Even after spending a lot of money for 7 days plus in Esmeralda Park. Nowhere on my booking did it say we would be facing the road. Rooms are covered in black mould in the bathrooms and there are dead bugs splattered all over the walls. Children sleeping on grubby sofas is not acceptable and it should be pull out beds. The pool was vile, so dirty and the sun beds and parasols seem to be about 30 years old. That was when you could actually get one which we couldn’t until the lifeguard moved someone’s stuff which then made them shoot at us. The reception staff talk about customers rudely after they have checked in. I genuinely have never in all my years travelling had reception staff like them. The breakfast staff were lovely though as were the lifeguards. Pool bar staff were quite blunt. Never ever again will I stay at an Inturotel in my life time. Even more so after seeing the structure collapse on top of people at Esmeralda Park. Shoddy cheap work putting profit before people’s safety.
Read More
Guadalupe
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Not much to say—rooms weren’t cleaned daily, towels were missing, and everything came with an extra charge.
Alissa
icon-Leisure
Leisure
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Amazing location.
Lauren
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Awesome experience. Beautiful place.
Claire
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

Fantastic family hotel. Sea view room well worth the extra cost - beautiful!
Catherine
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

There were a few things that Expedia said that was not available to us. First, there was no elevator and we had to walk 3 flights of stairs with our luggage. Then, we were told because we booked through Expedia we get no room changes, no soap, no hair shampoo/conditioner, no dishwasher detergent, nothing. We were told to go through Expedia and the hotel did nothing. The check in lady was not helpful. After contacting Expedia, they were also not helpful and did nothing. So, pretty much everyone was useless and I had to buy my own soaps! The only thing nice about the hotel was our partial view of the beautiful water.
Read More
Number of reviews per page
20
40