Suites You Platinum

The place was ok but not for family trips but for young people basically , tiny shower for big people. The rest was fine

The location could not have been more perfect. We were right in the middle of Madrid with restaurants and anything we needed steps away. The place was nice and comfortable. The only improvements I would suggest is have shampoo and soap. There was shower gel only. The countertops in kitchen and bathroom were not in great shape which made it not look too notch if I am being picky. But overall a great experience and I would stay there again when back in Madrid.

You need to have international internet service to get into your room. The sofa cushions were stained/dirty and the sofa bed mattress was of poor quality, very uncomfortable. Not enough toilet paper left in the room for 5 guests staying for 3 nights. When we asked for more, they responded by asking for permission to enter the room, which we did not see in time since we had no Internet service in Europe.

Muy bien ubicada, todo excelente sin novedad

Apartments en good condition

The stay was very comfortable. The room was clean and kept in a proper condition. The access to the apartment although explained via a message, however due to multiple entry doors it took a while to figure out how the access was to the room the first time. The best thing was the location of the building apartment which was very close to the main attractions and the market place.

Location was excellent for us as our son who is studying abroad was just one floor up. They advertised air conditioning, but it didn’t work and they didn’t attempt to fix it. We had issues with check in as the unlock access code was not activated and communication was an issue. They said to text on what’s AP, but didn’t respond.

Check in was an extremely frustrating process. We landed and we’re hungry but just trying to get in. The first door to the actual building does not lock (just push it to open) it has foil in the lock to prevent it from locking when you close it. Then the floors are not numbered and the doors on the floors are not numbered which gets confusing to figure out where you are suppose to go. The instructions don’t indicate to walk up until you see a door with CH. that would have been extremely helpful. Also, the instructions to which wifi code to use is not clear. I wish they would have said to use the second code because I didn’t know there were more doors inside this second door. Lastly, I kept messaging with them and luckily I know Spanish so I was able to text to communicate but when I would try to call she wouldn’t answer just let it ring and say to text her. A phone call would have been a lot faster and easier and prevented the 15 minutes we stood at the door trying to get in. The good thing about this is the room is actually comfortable and looks as described and in a great location with a great restaurant right next to the main door.

Very accesible to restaurants, Bars and points of interest to visit.

Firstly, the place we checked in was almost 1 mile away from the actual apartment (nobody told us about it). So, after a long flight we had to walk for 15 minutes uphill in the rain with our suitcases and my baby son 😞. The bathroom smelled a bit probably because of humidity because there was no shower door. We had to mop the whole bathroom every time we showered. The glass door broke and they never fixed it. There was no cleaning service (not even garbage pick up) for the 12 days we stayed. I had to go out and take my garbage. Just in the 5th day or so a cleaning person stoped by and left some towels.

It was great. Centrally located. Check-in is a 10 minute walk from the room. Not much noise at night. Plenty of places to eat and drink around the room.

The office where you check in is a different address that what is listed. So you get to haul your luggage from the apartment to the office and back again. Joy. The walls are paper thin. You can hear EVERYTHING. The keys get stuck in the locks and you get threatened if you don’t return their precious keys (which we did) Do yourself a favor and skip this place and stay at the Hotel Francisco nearby. Beautiful, centrally located and awesome staff.

The Grama Bar directly below was our saving grace!

The location was perfect in the Puerta de Sol plaza area. We had a layover for our flight and didn't want anything to far away from the Grand Via. Just a hint look for the e-mail with directions to the office because it is not at the apartment...a short walk but it is best to take a cab to the office and you can walk to the apartment. The night life a live lots of bars, restaurants, shops and anything you can imagine near you.

Location was fantastic, right in the centre within easy walking distance of lots of attractions and restaurants/bars. We asked for a double bed and got 2 singles, and it got very noisy at night time until the early hours but it was worth it to be in such a good location. Staff at the reception were very friendly, would stay here again and recommend as long as you aren't bothered by noisy neighbours!

Warning clients about reception localization its a great idea you have must to practice.

during our 4 night stay there was continuous noise from other floors of suites also banging of doors at all times. hence we got very little sleep and this experience spoilt our trip to Madrid and came home exhausted instead of refreshed. I would not recommend anyone staying here because of the noise all night

Clean, new and modern apartment. Small but comfortable for a short stay.

The stay was great and as comfortable as it gets. Very convenient to every sight in Madrid by foot. The only two drawbacks are the reception which is a 5 minute walk from the hotel/ apartment itself and when we arrived at night with the luggage and our children walking for 5 minutes with all the equipment was the last think we wanted to do. Another thing to be aware of is that it is located in a very busy pedestrian street and the "madrileños" like to party late so it can get pretty noisy in the room.

We stayed in Madrid for 5'nights. This is not a hotel. This is an appartment in the old building in th center of Madrid. It is inexpensive in comparison with the hotels in the same district, it is nice, clean remodeled appartment. The housekeeping is once a week, but if you need anything you can call and they will help you. The check- in is at the office that is in other place in a walking distance but close. The only inconvinience was that there are other tenants in the building who are not the customers of the same office. And when we stayed there was a group of young people on the first floor who were partying every night past mignight. So it was noisy.