Hawaii Residencies

Was checked in to an apartment, but was forced to change to another apartment in another floor of the building due maintenance requirement (as per the staff) after staying their for 5 days, which was very inconvenient. And saw that new guests were checked in to the same apartment after vacating us from there. The new apartment was a home to cockroaches and spiders. Dust in the wardrobes. Non of the 3 rooms were able to lock and the apartment can be accessible from the next apartment through the balcony as the balcony door was broken too. Reported all concerns and no action was taken. So no security at all. And after all these trouble 02 guys kept on coming after us saying that payments has not been settled and we need to pay them directly, which is a big scam trying to get extra money, since we had paid to Expedia and even got the emails with is, which we even forwarded to the staff who came after us. If you love killing 4 or 5 huge cockroaches everyday this is the place for you. Never again staying in this place and I'd never recommend anyone else to stay in this place too.

That is a good stay.

For anyone considering staying at this hotel, please note 2 very important things, This is not a hotel. Its a residential society with a few rooms being given out on rent and secondly, the check-in timings are not 24 hours. In fact, there was no staff available until 9am. They told us there was a family emergency with 1 of the staff members who is available during nights. I understand emergencies happen, but it should be hotel management responsibility to make sure there is a replacement. We reached the hotel at around 6am and could not get our room until 9am and the room was also not completely ready. We had to remind them to send house keeping to clean the room next day. We had 2 incidents which speak a lot about the safety and security at the hotel. Firstly, the doorbell rang at around 2am on one of the nights and one other day, someone tried to directly open the door which was fortunately double locked from inside. You don't expect to encounter such concerns at any good hotel. Another important point to note: Wi-Fi range is only available in the living room and not inside the bedrooms.