Staying at Hotel ZERMAMA Zermatt is a good choice when you are visiting Zermatt.
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Hotel ZERMAMA Zermatt
Hotels
9.4
/10
Exceptional
148 reviews
What Guests Say About Their Stay
Dionne
10.0
/ 10
I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
Bruce
10.0
/ 10
My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Rebecca
10.0
/ 10
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
In the Area
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Matterstrasse 23, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
Main Facilities
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Restaurant
WiFi
Elevator
Available Room Types in Hotel ZERMAMA Zermatt
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Hotel ZERMAMA Zermatt Address: Map & Location
Matterstrasse 23, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
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Location
Staying at Hotel ZERMAMA Zermatt is a good choice when you are visiting Zermatt.
About Hotel ZERMAMA Zermatt
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Savor your favorite dishes with special cuisines from Hotel ZERMAMA Zermatt exclusively for you.
Hotel ZERMAMA Zermatt is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Hotel ZERMAMA Zermatt.
All facilities in Hotel ZERMAMA Zermatt
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Luggage storage
- Porter
- Front desk
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Breakfast
- Snack bar
General
- Lockers
- Fireplace in lobby
- Terrace
Transportation
- Access to train station (surcharge)
Connectivity
- Free WiFi
In-room Facilities
- TV
Sports and Recreations
- Ski storage
Accommodation Policy & General Information in Hotel ZERMAMA Zermatt
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person
- Pet fee: CHF 15 per pet, per day
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open daily from 7:30 AM - 10:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 21:30
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 21:30 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel ZERMAMA Zermatt | 29 |
Number of floors in Hotel ZERMAMA Zermatt | 5 |
Another facilities in Hotel ZERMAMA Zermatt | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Luggage storage |
Frequently asked question in Hotel ZERMAMA Zermatt
What are available facilities at Hotel ZERMAMA Zermatt?
There are top facilites at Hotel ZERMAMA Zermatt such as Restaurant, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Hotel ZERMAMA Zermatt?
Check-in time at Hotel ZERMAMA Zermatt is staring from 15:00 - 21:30 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hotel ZERMAMA Zermatt provide breakfast?
Yes, Hotel ZERMAMA Zermatt provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hotel ZERMAMA Zermatt?
Hotel ZERMAMA Zermatt is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel ZERMAMA Zermatt have?
Hotel ZERMAMA Zermatt has 5 floors.
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More Reviews from Other Guests in Hotel ZERMAMA Zermatt
Overall Ratings & Reviews Hotel ZERMAMA Zermatt
Other sources (148)
9.4
Exceptional
From 148 reviews
Cleanliness
9.6
Room Comfort
9.4
Location
9.4
Service and Facilites
9.6
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Traveler Reviews Hotel ZERMAMA Zermatt
Number of reviews per page
20
40
Top reviews
Pamela
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Amazing views and excellent customer service. Rooms were very nice.
Dionne
Business and Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
Read More
Juanita
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Will stay here every time I am in Zermatt.
Verified traveler
Friends and Family
2.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
There was a broken chair on the patio and I assumed they knew about it since it was broken when we arrived. Noticed it the first time we sat on it. The hotel had the nerve to charge me over $80 for it. We booked 2 suites for our stay and ate numerous meals/drinks at the hotel. They did not treat us right.
Bruce
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Robert
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
New and modern hip hotel
Rebecca
Leisure with Friends
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
Hermanto
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Our second visit to Hotel Zermama and it is still an amazing hotel. Staffs were friendly and very helpful. We were extremely pleased as they have upgraded us to a suite room. We will definitely return to Hotel Zermama when we visit Zermatt again.
Jitrada
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must!
Jennifer
Leisure
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience.
Dr. Ken
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Marcos G.
Leisure
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Great place. It does not have an AC but you can leave the window open and it gets chilly.
Linda
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Overall it is the 2nd best hotel we stayed at during our trip. It would be the best if not for the so-so breakfast buffet experience. We stayed 2 nights, the first day's breakfast we unfortunately encountered the one lady working as the hostess hat morning who was less than welcoming and didn't even let us know we can order eggs (included with breakfast buffet). She also was so loud and chatty with this other guest who speaks the same language. I also observed how she spoke with another couple who arrived to inquire about breakfast. Her interaction with them, and the language/tone she used was quite rude and dismissive. She pretty much left them hanging and not really providing any guidance at all even though she is the hostess. Thankfully the second day, it was a new crew, and they were much much better and very nice.
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Mary
Leisure
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
What an amazing crew! A gentleman picked me up, both woman at the front desk were amazingly kind and helpful. Monica was a breath of fresh air and was a gem of a human. Thank you for bringing my Matterhorn experience to the fullest!
William
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Great location, beautiful views.
Lucille
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
We were upgraded to the Matterhorn suite. It was very large with two full bathrooms and separate bedroom and living room. The balcony was wonderful. The set up for cheese fondue on the balcony with the very warm faux fur robes was perfect. My husband and I really enjoyed this magical experience.
Valeria
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
We couldn't have chosen a better place to stay in Zermatt! Hotel ZerMama offered everything we could dream of, starting with our room's breathtaking view of the Matterhorn. Waking up to that iconic mountain vista was truly special.
What sets this hotel apart is the outstanding personal service, particularly from Norberto, who went above and beyond as our host. His local knowledge was invaluable - from restaurant recommendations to suggestions for activities around Zermatt, each of his recommendations helped make our stay exceptional.
The hotel's restaurant deserves special mention - the food was excellent, showcasing high-quality cuisine that added another delightful dimension to our stay. Every staff member we encountered was genuinely friendly and helpful, creating a warm, welcoming atmosphere throughout our visit.
The location, the views, the service, and the dining all combined to create the perfect Zermatt experience. Whether you're here for skiing, hiking, or just to enjoy the mountain atmosphere, Hotel ZerMama delivers on all fronts. We'll definitely be returning!
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Lila
Leisure
10.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
Loved the modern rustic cozy feel of the hotel , all staff were friendly except for our breakfast server for the last two mornings was not friendly . She has long black straight hair. Other than that loved our stay and the helpfulness of the staff to guests
faiza
Leisure
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
Chereen
Leisure with Friends
10.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Number of reviews per page
20
40
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