Pullman Phuket Panwa Beach Resort

Friendly staff

Property is just okay. Beach not really swimmable. And I got food poisoning from the lunch Buffett service. Most likely would not stay here again.

Bedside Light switch, hair dryer not working. Bathroom door cannot close. 1st night the shower drainage is clogged. Sent this list to hotel, they changed the hair dryer and unclogged the shower drainage. Had buffet dinner at hotel, the BBQ meat and prawn is tough, need to ask chef to re-cook fresh. Not much selection at breakfast too.

Overall this hotel was good. The staff were good especially the pool and beach people, they were amazing. The breakfast was also incredible. The main thing that let it down was the overall condition of everything. It’s just very tired in places and in much need of an update. There were bits falling off the bar roof by the pool and lots of things were broken. In our room hardly any of the light switches worked and we didn’t even want to go near the outside tub, it was just a bit grim.

For a 5-star hotel this expensive, this was a truly terrible experience. After two days of traveling, we arrived to find no towels in our room. It took five calls to reception before we got beach towels instead of regular towels. The next day, we were given only one towel for three people, and the day after, just two towels—still not enough for 3 of us. The cleanliness was appalling. Our room had tiny ants crawling everywhere, and the bathtub was not cleaned properly, with hair all around the drain when we checked in. This level of hygiene is unacceptable for any hotel, let alone one at this price point. Customer service was virtually non-existent. Every time I called to order room service, I was told someone would call back, but no one ever did. When I tried to extend our stay while waiting for other accommodations, I called the day before and was told to call back later. The next morning, on the day of check-out, we were suddenly informed that the hotel was fully booked and had to leave immediately, with no prior notice. To extend our stay, I was casually advised to check a well known third party service for availability. This hotel failed on all fronts—cleanliness, service, and communication. As an expensive hotel it was an absolute disappointment. I would never recommend staying here. Spend your money somewhere that values its guests and provides basic services.

Very clean, great stay and hospitality

Great resort

It was pleasure to stay in this hotel. The heart of nature.

Would not recommend coming here. Breakfast is too busy and you need to wait for a table, the beach is low-tied most of the time and there are no waves. The hotel is built on levels so from entry to the beach and back it is a hike.

Remote area far from the town. 49kms away from airport.

Pleasant stay, exceptional staff (thank you, Jane!)

This hotel did not disappoint. the staff was so accommodating. be sure to ask for matthew, he’s amazing. The food. the rooms. everything’s was impeccable. keep in mind though, the hotel is an hour plus from the airport so plan accordingly

It was a lovely place to stay and the staff were so friendly

The resort is beautiful!! Every person on the resort staff is very kind and helpful!! Definitely recommend this resort to anyone that enjoys being pampered and being treated like an individual and not just a number.

The staff was awesome and very accommodating. Amenities at the hotel are great.

Welcome drink was delish. They upgraded me to a villa with private pool. The room was spacious. The bed is too hard but room service came to add more bedding cushions which helped a little. Tamarind Thai Cuisine by far is the best upscale Thai food that I’ve had. Breakfast was good. Nice attentive staff. Nice quiet area. The beach has a beautiful view and was relaxing but has algae or slim. So didn’t go swimming or canoing at the beach. 10-15 min walk to a local night market at Cape Panawa where you can catch a beautiful sunset. Note: No side walk. I would definitely stay there again.

It was our last stop before heading home. We did a lot of activities prior to arriving to this hotel and were hoping for relaxing part. Unfortunately, there was a restaurant renovation and we could forget about relaxation. If I knew I would have booked different hotel. Apart from this ok.

My 3rd stay, as usual, overall stay has been amazing: clean rooms, great facilities (2nd pool is just as amazing as the main pool), great breakfast buffet and overall an amazingly friendly and knowledgeable staff. Looking forward to my next booking!

Hotel is super nice. A bit far from the downtown, attractions and airport but the drive was okay. Staff.was super helpful and the bar and restaurants around the hotel were great

Beautiful view and good service!