Sugar Palm Grand Hillside

Hotels
8.4
/10
Very Good
537 reviews

What Guests Say About Their Stay

sukanya y.

9.4
/ 10
Spacious room near convenience store.
See original
In the Area
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1 Khoktanod Soi 3, Kata Beach, Muang, Kata, Mueang Phuket District, Phuket, Thailand, 83100

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Sugar Palm Grand Hillside is a good choice when you are visiting Kata. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Sugar Palm Grand Hillside Address: Map & Location

1 Khoktanod Soi 3, Kata Beach, Muang, Kata, Mueang Phuket District, Phuket, Thailand, 83100
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Sugar Palm Grand Hillside Rates per Night

Wondering about the hotel rates at Sugar Palm Grand Hillside? Finding the perfect stay starts with understanding the hotel prices. Sugar Palm Grand Hillside room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Sugar Palm Grand Hillside hotel rates?

Sugar Palm Grand Hillside Location & Address

Need to know the hotel address? Sugar Palm Grand Hillside is located at 1 คลองโตนด ซอย 3 เมือง หาดกะตะ, กะตะ, อำเภอเมืองภูเก็ต, ภูเก็ต, ประเทศไทย, 83100. It's situated in the heart of Patong, Phuket, Thailand, known for its stunning beaches and vibrant nightlife. The hotel is approximately 40 km from Phuket International Airport and 15 km from Phuket Town.

How to go to Sugar Palm Grand Hillside from Airport

Planning your transfer from the airport to Sugar Palm Grand Hillside? Getting to the hotel from Phuket International Airport is easy with several convenient options. Here's how you can get there:

  • Taxi (most direct): Taxis are readily available at the airport. The ride takes approximately 45 minutes and costs around 800-1000 Thai Baht.
  • Airport Bus (most affordable): The Phuket Airport Bus offers a budget-friendly option. You'll need to transfer to a local bus to reach Patong. The total journey takes about 1.5-2 hours and costs around 150-200 Thai Baht.
  • Ride Hailing (convenient): Ride Hailing services are available at the airport. The ride takes approximately 45 minutes and costs around 600-800 Thai Baht.

Tips: For the most convenient route, consider a taxi or Ride Hailing service for a direct and comfortable journey.

Sugar Palm Grand Hillside Reviews & Summary

Want to know all about the hotel? Sugar Palm Grand Hillside consistently receives positive hotel reviews, making it a popular choice for travelers. Guests rave about the friendly service, the beautiful pool area, and the convenient location near Patong Beach. The hotel's standout feature is its rooftop pool, offering stunning views of the Andaman Sea.

One guest raved, "The staff was incredibly helpful, the rooms were spacious and clean, and the location was perfect for exploring Patong. I would definitely stay here again!"

Sugar Palm Grand Hillside Room Types Available

Curious about the different hotel room types at Sugar Palm Grand Hillside? The hotel offers a variety of room categories to suit different needs and preferences. Here's a look at the different hotel bedroom types available:

  • Deluxe Room: Offers a comfortable space with a king-size bed or twin beds, a private balcony, and views of the city or pool.
  • Superior Room: Features a larger space with a king-size bed, a seating area, and a private balcony with partial sea views.
  • Family Suite: Designed for families, this suite includes two bedrooms, a living area, and a private balcony.
  • Pool Access Room: Provides direct access to the pool from your private terrace.

Please note that smoking is generally not allowed in rooms, and pet policies may vary. Please inquire with the hotel directly for any pet-friendly options and associated charges.

Hotel Facilities in Sugar Palm Grand Hillside

Looking for information on hotel amenities and facilities? Sugar Palm Grand Hillside offers a range of facilities to enhance your stay. Here's what you can expect:

  • Swimming Pool: A large outdoor pool with sun loungers.
  • Fitness Center: A well-equipped gym for guests to stay active.
  • Spa: Offers a variety of treatments and massages.
  • Restaurant: Serves a variety of Thai and international dishes.
  • Bar: A bar to enjoy drinks and snacks.

Hotel Buffet or Restaurant/Cafe in Sugar Palm Grand Hillside

Interested in the hotel buffet or dining options? Sugar Palm Grand Hillside offers several dining options to satisfy your cravings. Here's a glimpse:

  • The Palm Restaurant: Serves a buffet breakfast and an a la carte menu for lunch and dinner. Cuisine: Thai and International. Price per person: Approximately $20 USD. Opening hours: 6:30 AM - 11:00 PM.
  • Poolside Bar: Offers light snacks and drinks throughout the day.

Signature dishes include fresh seafood and traditional Thai curries.

Sugar Palm Grand Hillside Airport pickups and How to Book

Need to know about hotels with airport shuttle? Sugar Palm Grand Hillside offers airport pick-up services for your convenience. To arrange your hotel to airport transfer:

You can book your airport transfer:

  • During the booking process on Traveloka.
  • By contacting the hotel directly at least 24 hours in advance.

Nearby MRT Station & Bus Stops

Looking for nearby MRT station and bus stops? While Patong doesn't have an MRT, getting around is easy with local transport. Here's what you need to know:

  • Local Bus Stops: Numerous bus stops are located along the main roads in Patong, providing access to Phuket Town and other areas.
  • Ride Hailing: Ride Hailing services are readily available for convenient travel.

Public transport cards are not typically used in this area; payment is usually made directly to the driver.

Nearby Attractions for Family / Kid Friendly

Planning your itinerary with nearby activities? Here are some nearby places to visit for family fun:

  • Patong Beach: A famous beach with soft sand and clear water. Entry is free.
  • Phuket Simon Cabaret: A spectacular show with dazzling costumes and performances. Entry price: Approximately $30 USD.
  • Jungceylon Shopping Mall: A large shopping mall with a variety of shops, restaurants, and entertainment options. Entry is free.
  • Freedom Beach: A secluded beach accessible by longtail boat. Entry is free.
  • Big Buddha Phuket: A large, impressive Buddha statue offering panoramic views. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Sugar Palm Grand Hillside (Patong)

Looking for nearby dining options? Here are some local food and restaurant options near Sugar Palm Grand Hillside:

Cafes/ Restaurants:

  • Hard Rock Cafe Phuket: Offers classic American fare and live music.
  • No. 9 Restaurant: Known for its delicious Thai and seafood dishes.
  • Two Chefs Restaurant: Serves a variety of international and Thai cuisine.

Local Street Food:

  • Pad Thai: A classic Thai noodle dish.
  • Mango Sticky Rice: A sweet and delicious dessert.
  • Som Tum (Papaya Salad): A spicy and refreshing salad.
  • Roti: A sweet or savory pancake.
  • Grilled Seafood: Freshly grilled seafood from local vendors.

Shopping places near Sugar Palm Grand Hillside (Patong)

Need to know about shopping places near me? Here are some shopping options near Sugar Palm Grand Hillside:

  • Jungceylon Shopping Mall: A large shopping mall with a variety of shops, restaurants, and entertainment options.
  • Banana Walk: A shopping and entertainment complex with various shops and restaurants.
  • Malin Plaza Patong: A night market with clothing, souvenirs, and street food.

Other Places to Stay Near Sugar Palm Grand Hillside

Looking for other accommodation options? Here are some hotels near Sugar Palm Grand Hillside:

Luxury/5-6 Star Hotels Nearby:

  • Rosewood Phuket
  • Trisara
  • The Surin Phuket

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-Star Hotels Nearby:

  • Holiday Inn Resort Phuket
  • Amari Phuket
  • The Kee Resort & Spa

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Three-Star Hotels Nearby:

  • Patong Bay Garden Resort
  • The Nap Patong
  • Sleep with Me Hotel design hotel @ Patong

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Room Booking

Ready to book your stay? Check hotel availability and make your hotel reservations with ease. Book your stay at Sugar Palm Grand Hillside through Traveloka for the best deals and a seamless booking experience.

All facilities in Sugar Palm Grand Hillside

Bar, Cafe and Lounge Sugar Palm Grand Hillside
Bar, Cafe and Lounge
Swimming Pool Sugar Palm Grand Hillside
Swimming Pool
Entertainment Facility Sugar Palm Grand Hillside
Entertainment Facility
Fitness Center Sugar Palm Grand Hillside
Fitness Center
Common Space Sugar Palm Grand Hillside
Common Space

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Tours
  • Wedding service

Things to Do

  • Beach towel
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Pool cabanas
  • Pool sun loungers
  • Spa

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

Food and Drinks

  • A la carte lunch
  • Bar
  • Buffet breakfast
  • Hot breakfast
  • Poolside bar

Transportation

  • Area shuttle with surcharge
  • Car rental
  • Limited parking
  • Secure parking
  • Shopping center shuttle (surcharge)

General

  • AC
  • Connecting rooms
  • Non-smoking room
  • Smoking area
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
  • Shops

Business Facilities

  • Computer station
  • Meeting facilities

Sports and Recreations

  • Fitness center
  • Surfing

Kids and Pets

  • Babysitting with surcharge
  • Highchairs

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Sugar Palm Grand Hillside

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Breakfast will be served by A La Cart open for limited number of guests per day from 15-5-2025 to 31-10-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sugar Palm Grand Hillside
106
Number of floors in Sugar Palm Grand Hillside
9
Another facilities in Sugar Palm Grand Hillside
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked question in Sugar Palm Grand Hillside

What are available facilities at Sugar Palm Grand Hillside?
There are top facilites at Sugar Palm Grand Hillside such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Sugar Palm Grand Hillside?
Check-in time at Sugar Palm Grand Hillside is staring from From 15:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Sugar Palm Grand Hillside provide breakfast?
Yes, Sugar Palm Grand Hillside provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Sugar Palm Grand Hillside?
Sugar Palm Grand Hillside is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Sugar Palm Grand Hillside have?
Sugar Palm Grand Hillside has 9 floors.
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More Reviews from Other Guests in Sugar Palm Grand Hillside

8.4
Very Good
From 486 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

8.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Sugar Palm Grand Hillside

Number of reviews per page
20
40
Top reviews
Jodie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Really good rooms, good size, very clean and well maintained. Feels a bit weird when you first get in due to the shape of the building, but soon got used to it. Common areas and pool very quiet and nicely kept. The plunge pool and hot bath was a bonus, shame the sauna and steam room weren't quite ready for use as currently being refurbes, but looked great. The bar on the top deck is worth a visit for the view. Good location, easy to walk to Kata and Kata Noi beach.
Read More
Butch
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Great hotel and we loved spending time in our pool, breakfast was great, proximity to the beach and shops was a 3 minute walk, workout room was tiny however, climbing the hill to and from the hotel was enough of a workout that we needed.
Jennifer
icon-Leisure
Leisure
10.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Pool access rooms are the bomb! Loved this place.
Vyacheslav
icon-Leisure
Leisure
8.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

Not bad in general…
CD
10.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

Beautiful place. High class of elegance and excellent service. I would go back there for my next trip at phuket
tony
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 127 week(s) ago

Hotels.com verified review

Staff really friendly and helpful .situated only short walk from kata beach and two great bars and restaurants nearby.
C
8.0
/10
Reviewed 151 week(s) ago

Hotels.com verified review

We spent 4 nights here while staying in Kata and had a pretty good time. My main criticisms are that the hotel is a little dated and needs some restoration. We also had issues with the wifi, which was out for an entire day. The rooms are super comfy and the bathroom is great, but we feel the hotel may have been a casualty of Covid. Cleanliness was generally great, but we did discover two dead roaches in the room after returning from outside. Note as well that the hotel is up on a hillside, so be prepared to walk up a bit when returning.
Read More
Rebecca
icon-Leisure
Leisure
10.0
/10
Reviewed 156 week(s) ago

Expedia Group verified review

I love this place, I stayed here 9 years ago and it's still just as good. Lovely room, pool and gardens, good breakfast and friendly staff.
Donald
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 237 week(s) ago

Expedia Group verified review

Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.
Anthony
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many people make it sound : it literally takes 30 seconds to climb the hill and get to the lobby. The hotel has a bit of a weird setup (you might need to take a couple of elevators to get to your room), but the rooms were nice and comfortable. The hotel is also conveniently located close to restaurants and shops. Finally the breakfast was good and with enough variety for a few days.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

Hotel staff very friendly. Good location near to beach
Verified traveler
6.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

Service has a little worse this time. Made an enquiry on airport transfer and the staff just curtly pointed to a sign. Wifi was quite patchy. Facilities are ok.
Verified traveler
8.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

Location is fine if you're looking for a quite spot. The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .
Pei Ming
8.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.
Read More
Verified traveler
10.0
/10
Reviewed 380 week(s) ago

Hotels.com verified review

Great stay. Staff were helpful and friendly, and room was comfortable. Excellent location too, only a few minutes from the main beach, and not too far from Kata Noi for something a little quieter and less crowded.
Stig
4.0
/10
Reviewed 403 week(s) ago

Hotels.com verified review

IT was sound bad every day..then fix the hotel but i should have a refund for the fixing trouble sound.i was sick too.and Ask for help in the loby. But the loby show us too the doctor by the computer and no help whith CAR..IT was raining too....
Mark
10.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Great place, Great value, totally recommend thay you should stay here, great location on the side of a hill as the hotel name reflects, but no problem.
Verified traveler
2.0
/10
Reviewed 432 week(s) ago

Hotels.com verified review

I’ve been numerous times to Thailand in the past 10yrs but had never experienced such bad service and attitude from a hotel. During our 5 nights stay it felt like the staff had no proper training or simply could not care enough to provide a good service. To exemplify, a hotel so-called 4 stars cannot: give to couples a voucher of welcome drink for one; serve cold food at breakfast. The buffet overall was pretty unsatisfying; run out of hot water daily; refuse to supply ice to the room and instead tell you to go buy it in the supermarket; be unhelpful when you need a taxi; advertise its free mini bar that consists of: 1x cola; 1x juice and 1x beer; advertise its sky bar that is only open from 5:30pm to 8pm. IF it opens: in one of the evenings there was no one working there, I called the reception and the excuse was the bad weather, which was not the case, it was a beautiful evening and there were many guests like us just wanting to enjoy the sunset; insist to charge you for a broken drinking glass - which for sure we did not break. Yet, with all the limitations, the most upsetting was the kind of answer to each situation: always a categoric and rude “NO”. Without any of the kindness and sweet hospitality typical of Thailand. Which is a shame because the property itself is nicely designed and the location is really good. But the service was so bad that along our stay we had no desire to even try the swimming pool - whatever, the pool bar was always closed anyway.
Read More
Beatriz
8.0
/10
Reviewed 440 week(s) ago

Hotels.com verified review

Good breakfast, good service very nice people and safe area
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Sugar Palm Grand Hillside

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 486 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

8.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sugar Palm Grand Hillside

Number of reviews per page
20
40
Top reviews
Jodie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Really good rooms, good size, very clean and well maintained. Feels a bit weird when you first get in due to the shape of the building, but soon got used to it. Common areas and pool very quiet and nicely kept. The plunge pool and hot bath was a bonus, shame the sauna and steam room weren't quite ready for use as currently being refurbes, but looked great. The bar on the top deck is worth a visit for the view. Good location, easy to walk to Kata and Kata Noi beach.
Read More
Butch
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Great hotel and we loved spending time in our pool, breakfast was great, proximity to the beach and shops was a 3 minute walk, workout room was tiny however, climbing the hill to and from the hotel was enough of a workout that we needed.
Jennifer
icon-Leisure
Leisure
10.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Pool access rooms are the bomb! Loved this place.
Vyacheslav
icon-Leisure
Leisure
8.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

Not bad in general…
CD
10.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

Beautiful place. High class of elegance and excellent service. I would go back there for my next trip at phuket
tony
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 127 week(s) ago

Hotels.com verified review

Staff really friendly and helpful .situated only short walk from kata beach and two great bars and restaurants nearby.
C
8.0
/10
Reviewed 151 week(s) ago

Hotels.com verified review

We spent 4 nights here while staying in Kata and had a pretty good time. My main criticisms are that the hotel is a little dated and needs some restoration. We also had issues with the wifi, which was out for an entire day. The rooms are super comfy and the bathroom is great, but we feel the hotel may have been a casualty of Covid. Cleanliness was generally great, but we did discover two dead roaches in the room after returning from outside. Note as well that the hotel is up on a hillside, so be prepared to walk up a bit when returning.
Read More
Rebecca
icon-Leisure
Leisure
10.0
/10
Reviewed 156 week(s) ago

Expedia Group verified review

I love this place, I stayed here 9 years ago and it's still just as good. Lovely room, pool and gardens, good breakfast and friendly staff.
Donald
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 237 week(s) ago

Expedia Group verified review

Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.
Anthony
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many people make it sound : it literally takes 30 seconds to climb the hill and get to the lobby. The hotel has a bit of a weird setup (you might need to take a couple of elevators to get to your room), but the rooms were nice and comfortable. The hotel is also conveniently located close to restaurants and shops. Finally the breakfast was good and with enough variety for a few days.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

Hotel staff very friendly. Good location near to beach
Verified traveler
6.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

Service has a little worse this time. Made an enquiry on airport transfer and the staff just curtly pointed to a sign. Wifi was quite patchy. Facilities are ok.
Verified traveler
8.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

Location is fine if you're looking for a quite spot. The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .
Pei Ming
8.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.
Read More
Verified traveler
10.0
/10
Reviewed 380 week(s) ago

Hotels.com verified review

Great stay. Staff were helpful and friendly, and room was comfortable. Excellent location too, only a few minutes from the main beach, and not too far from Kata Noi for something a little quieter and less crowded.
Stig
4.0
/10
Reviewed 403 week(s) ago

Hotels.com verified review

IT was sound bad every day..then fix the hotel but i should have a refund for the fixing trouble sound.i was sick too.and Ask for help in the loby. But the loby show us too the doctor by the computer and no help whith CAR..IT was raining too....
Mark
10.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Great place, Great value, totally recommend thay you should stay here, great location on the side of a hill as the hotel name reflects, but no problem.
Verified traveler
2.0
/10
Reviewed 432 week(s) ago

Hotels.com verified review

I’ve been numerous times to Thailand in the past 10yrs but had never experienced such bad service and attitude from a hotel. During our 5 nights stay it felt like the staff had no proper training or simply could not care enough to provide a good service. To exemplify, a hotel so-called 4 stars cannot: give to couples a voucher of welcome drink for one; serve cold food at breakfast. The buffet overall was pretty unsatisfying; run out of hot water daily; refuse to supply ice to the room and instead tell you to go buy it in the supermarket; be unhelpful when you need a taxi; advertise its free mini bar that consists of: 1x cola; 1x juice and 1x beer; advertise its sky bar that is only open from 5:30pm to 8pm. IF it opens: in one of the evenings there was no one working there, I called the reception and the excuse was the bad weather, which was not the case, it was a beautiful evening and there were many guests like us just wanting to enjoy the sunset; insist to charge you for a broken drinking glass - which for sure we did not break. Yet, with all the limitations, the most upsetting was the kind of answer to each situation: always a categoric and rude “NO”. Without any of the kindness and sweet hospitality typical of Thailand. Which is a shame because the property itself is nicely designed and the location is really good. But the service was so bad that along our stay we had no desire to even try the swimming pool - whatever, the pool bar was always closed anyway.
Read More
Beatriz
8.0
/10
Reviewed 440 week(s) ago

Hotels.com verified review

Good breakfast, good service very nice people and safe area
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