Tunis Grand Hotel

The shower handle was broken. There was not enough plugs for electric use

Excellent

Great ambience, even better customer service

All was very well maintained and staff is very kind-helpful and welcoming.

Excellent air con and nice large rooms. It's nice that there is a fridge & kettle. Front desk staff not that welcoming and threatened to call security on my daughter who had brought some bottled water into the hotel 30 miniutes before we checked out. We were also charged for the water in the fridge in the room -- there is no complimentary water.

Good hotel

Suitable for our needs

Suited our purposes

Location

Nice location plus ckean and spacious room and bathroom. Price was at the high side for what we received. Staff were helpful, trying their best to catch up with our needs. The hotel is missing proper and active management, and it's very obvious from poor services across the board. Was difficult to get the safebox working, I had to ask for basics such as second bathrobe, water bottle and replacement coffee cups. Recommended to stay if your expectations are basic.

The lobby in the reception area was not airconditioned. Poor guy was sweating. It was almost 40 degrees Celsius. The hallways are not airconditioned. Bathtub plexiglass door was leaking water. Minifridge was not working... The staff were very friendly though :)

Nice hotel. It was a shame that nothing was open in Tunis because of covid restrictions, but the hotel was a fine base for what I needed to do in the city

The hotel is not in good condition. At night the music is loud, can not sleep well. Air conditioning worked not well.

The hotel’s room was very spacious, clean and everything works just fine. The swimming pool was excellent and very clean, the breakfast was very good, the room service excellent and the prices very reasonable. The best was the stuff, specially at the front desk. Nothing to complain.

This hotel has a wonderful staff that aim to p,ease. The hotel has a fantastic breakfast and a very Inexpensive and excellent room service. The hotel is very clean and you get very good help from the front desk.

Loved how helpful the people were here ! I forgot that lady at the front desk’s name was but it started with a W i think but she was amazing even when i lost my charger she called a driver to get me one ! i would stay here again and recommend it ! please give her my regards !

First night I was in room 417 and the night club was above us .loud music we couldnt sleep until 02:00am . We called receiption but nothing was done about it. The next day we rmoved to room 201. My last nightby midi night while sleeping the bed broke and my wife git shocked.we called receiption but they ciuldnt repaired it. We slept on the floor.

Frustrating hotel. Cleanliness. No towels. No service. No lifts. You have to use stair case 3 or 4 floors. Very disappointed

It was the worst experience I have ever had in Tunisia by staying in this hotel. The service is very poor and the rooms are not well equipped ex. The hair dryer was not working and even I complained about it to the receptionist but nothing has been changed. The receptionist lady was not friendly at all, and she tried to charge me water & drinks from the mini-bar that I have never used during my stay. I wanted so much to cancel my journey their after 1 day stay but unfortunately it was too late as I have paid at my arrival. This hotel doesn't deserve even 3* It's very old and there's no spa or inside pool !! Overall Facilities are very poor and I would never recommend anyone to stay there.

When bathing, either very cold water then, bam, scalding hot water. Twice before bathing, brown water came out of both hot and cold water sides. To eat in their restaurant, they charge 75 Dinars which equals about $25USD and the food they offered was of Tunisian dishes, who chose not toe eat. The only restaurant food we could eat was Cordon Bleu with Pom Frits (what Germans call French Fries). Only one bar in the hotel was open due to Ramadan. Our electronic room keys failed almost constantly requiring us to go down to the Front Desk to get help entering our room. We paid 855Euros which equaled $960 for four nights, our room was never serviced during our stay. We had to request towels and toilet paper be delivered to our room daily and leave the trash outside our rooms. We were told the rooms are only serviced once weekly. We lost power in our room for over an hour during one day and were initially told it would come back on in ten to fifteen minutes. I finally went down to the front desk and requested a room change to a room with power or a refund for our stay. When I returned to my room, the power was restored within 3-5 minutes. The front desk called our room and told us that the power had been restored.The neighborhood surrounding the Tunis Grand Hotel is very dangerous we were told with lots of robberies and assaults on foreigners, meaning us. In all fairness the staff at the front desk tried to be helpful. WiFi problems. The hotel has problems.