Best Western Plus Cold Spring

I got there after hours for check in, a process which they made easy and I very much appreciated. However, my room was not properly cleaned. The towels in the bathroom were visibly dirty, and there were rolled up towels on the floor in the bedroom. The coffee and condiments were used and not replaced. The shower soaps and the soap bar were all used and open spilling into the shower. None had been replaced. I had no soap to use to wash my hands because of this, and because it was so late there was no one at concierge to help remediate that and give me some replacements. That experience was definitely not worth the money. I was worried the bed would not be clean but fortunately, it seemed that had clean covers. The covers on the bed were quite thin and there were none others in the closet to use. The room had a significant cold draft. If the heater hadn’t been able to make up for this (I jacked it up to 80s to compensate) I would’ve been incredibly chilly.

Does not feel like a hotel. The location is great. Only 5 minute drive to center of town.

My bed and pillows were uncomfortable. Bed was sloped. Otherwise good

Very accommodating, good breakfast. Room was clean and comfortable. We cant wait to go back!

Perfect

Loved how private this was

Great!

location convenient to town

Staff and service was beyond excellent. We tried the jacuzzi the first night, but it didn't work. The next morning, they came in less than 10 minutes to fixed it. They tried to reimburse some of the room charges back to us, but because we booked through Expedia they couldn't. They recommended to book through them in the future. The full breakfast that was provided with the room was quite good and better than most hotels.

Very nice property. Very accommodating and friendly staff.

Great property!!!

Room was spacious and had 2 fridges. Clean and comfy

Excellent staff, very friendly, very clean. Bed a little hard, but I like a REALLY soft bed.

Good clean stopover, with simple but fine breakfast

Well groomed

Good breakfast. Quiet.

Traveling thru. Great place to stay

Mark was very professional and helpful checking me in ! Nice location- Multiple building setup on property - very cool. But room was had mildewy smell to it , and very loud traffic though the night - being close to the road

It was close to everything

Though the hotel is on a major street, it is quiet because it is set back. Breakfast is included and is quite adequate. Staff is friendly and helpful. It's an easy 15 minute walk to the best seafood restaurants in Plymouth (try the East Bay Grille, for example) - and also the ship Mayflower and the "Rock." Route 3A is easily accessible to go north to the scenic towns of Duxbury and Hingham, etc. I felt safe walking even in the evening.