Comfort Suites Austin NW Lakeline

Nice hotel

Property was exactly what we needed. Clean and safe, plenty of restaurants and grocery near by. The elevator made some loud creaky, struggle noises. Did not feel safe. Its an older location so not surprised plus it was very affordable.

It’s ok for an overnight stay.

It was very Unclean, no AC in hall way or walkway. Receptionist wasn’t so informative nd friendly. BF was terrible, as the pancakes machine wasn’t working and there was no cream cheese. Very less options to neat, coffee was way nasty. Overall our stay was terrible nd this is the 1st time we experienced this from comfort-inn 😒

Room is ok. Good Breakfast comes with room.

Thank you for everything!

It was a really good service.

The hotel is outdated, the breakfast was disgusting (bad coffee & unhealthy junk, except for the bananas), the carpets are gross and stained (rooms, hallway), the bedroom was super dark and dungeon-like, and shower floor was dirty & stained. We are on a prolonged visit to the area and wanted to save a little money on hotel costs, but this was NOT worth the savings.

Hotel was spacious, bed was nice and comfortable. Our only observation was the WiFi was not working properly on the third floor, but hotel staff were able to move us to the first floor on the second day. Hopefully hotel staff would correct this issue for future guests.

This hotel is terrible it had bugs and the hot tub was never hot or had bubbles and service was terrible and breakfast was nasty

Breakfast was good. Overall cleanliness and hygiene can be improved.

Sofa bed was hard but the staff was nice the cleaning lady was kind and helpful.

The drawers in the tv table would not stay closed. It was very cold in our room. The lights went out the morning we were packing up to leave. The tub had no plug for baths.

The check in is smooth it is just the place is smelly the carpet maybe. Elevator smells really bad and the room restroom, the water is leaking when you take a bath.

I like how spacious the rooms are! The free breakfast is great!

Restroom totally run down and A/C auto setting not working.

This location is NOT fit for a family or anyone who cares about the safety of themselves or their belongings. Constant illegal substance use, alcohol use and shady behavior both inside and outside the hotel all hours of the day & night. At night my husband was approached by someone telling him to follow them to the ATM to take out money for them. When he declined we went out in the morning and found our car had been punched in and keyed. When asking the front desk to check cameras in order to file a police report they said there is zero surveillance anywhere on the property. The cleanliness of this hotel is nonexistent, the smells are horrible, the staff are rude, and the pool is murky with broken chairs surrounding it. Steer clear of this entire property. The price does not match the venue. It is horrendous.

Not recommended. Smells mold. Limited tissues.

Good

Several issues: beds weren’t made, electrical outlets didn’t work, no tissues, no muffins for many days, fridge leaked, towels weren’t replaced etc. The rest of the issues are listed below in a photo