Courtyard by Marriott Buffalo Airport

Beds were comfortable. Staff was very friendly and helpful. My room was nice and big.

Convenient to airport, nice rooms, good restaurant & gym.

Other than one cleaning woman, the staff was not friendly at all, it felt like you were annoying them with any questions you had. The cable tv wasn’t working properly and when I asked about it, the front desk woman said they know and it’s always like that. There were stains on the furniture and one of the walls in our suite, and we were kind of bummed they didn’t provide free continental breakfast for what the price of the rooms are.

The hotel was quiet and comfortable.

Staff was very friendly and accommodative. Quality and cleanliness is good. Location is excellent. Staff and bistro and front desk was very helpful

Quick and easy check in. The amenities were great.

Liked the pool and hot tub. Really loved the bed, but not the pillows - too soft 4 me.

I loved Lindsey and Jessica who worked the bar! Great gals

Clean and convenient to get to the airport. Overall great experience

Nice spacious room

…

How can i say it in one word. Excellent...staff on point ..best hotel inhave stayed in in years ..

The lobby/lounging area was in the dirty side. It's probably time to replace furniture in that area.

Good

Safe and quiet. Clean

Upon checking into our room, we discovered the bathroom was completely clogged. I immediately contacted the front desk, and a maintenance worker was sent. This individual entered our room without greeting, introduction, or even basic eye contact - an interaction that felt dismissive and unprofessional. He made an unsuccessful attempt to fix the problem, then left without explanation. When the problem persisted, we called the front desk again. On this occasion, Scott Marshall assured us that the matter would be fully resolved by the time we returned from a concert that evening, and that the superintendent would personally ensure it was fixed. Based on this assurance, we left confident that the issue would be handled. However, when we returned at approximately 1:30 a.m., we were shocked to find that nothing had been done. I called the front desk and spoke with Raven Beckles, who stated there was no record of our earlier calls or the problem. To make matters worse, she implied - gesturing toward my partner - that we had failed to communicate the issue properly. This insinuation was false, disrespectful, and offensive. Ms. Beckles then informed us that no other rooms were available and instructed us to use the public restroom in the lobby for the remainder of our stay. This suggestion was not only wholly unacceptable but also degrading and unsafe. We had paid for a private room with functioning amenities, not a compromised experience requiring use of a public facility. When I

Thank you! We enjoyed our stay! The staff were very freindly! Special shout out to Jessica at the cafe!!

Great location, friendly staff, prompt shuttle service

MOLD! MOLD! MOLD! In the bathroom! Reference pictures. There is no way these housekeepers do not see the mold. Black mold!!! How can they clean everyday and not address the mold that looks like it’s been there quite a while. I was so disgusted upon seeing it I don’t even finish my shower. Disgusting and unacceptable!!! Pool was overran by families with their 20 baseball kids in the pool, screaming extremely loudly in a confined closed space and making every other person uncomfortable that we all left and didn’t enjoy the amenities. These parents had no control of their demon offspring and the staff did nothing to help. The ONLY good staff members were the 2 men at the barista counter, 1 was in a chef coat and the other worked the register. Really kind guys and great service.

I really love the place. The only time I didn’t like, is the fact some of the staff didn’t speak English it was very hard trying to communicate with someone who doesn’t speak English