Drury Plaza Hotel Dallas Richardson

This was our second stay. It is a newer location. Everything is clean. Checking in was quick and easy. This time we had a hiccup with check out. We normally go to the front desk to check out but we were pressed for time and didn't. That was our fault. After arriving home, we received a call that we were still in the room, had exceeded check out and needed to make payment arrangements for another day. I had several questions. I talked to several people claiming we left personal items in the room triggering all of this. When asked what the personal items were, no one could tell me what was left behind. I made several follow calls and no one could explain what happened or why they thought we were still in the room. We removed the DND sign off of the door and cleared all personal items from the room. We ended up not being charged for the additional day but the situation is very strange. The only explanation they could give was that they have several new people who may not know what they're doing. That's not a comforting explanation. If you stay here, go to the front desk to check out and monitor the card you used for a deposit afterwards.

This was an amazing staycation, the staff is the best I’ve ever seen!!!!!

Nice staff, many complimentary drinks and food.

Always love staying at The Drury. The staff are courteous and helpful, and the amenities are excellent. Comfortable beds and clean rooms.

Very new

Check in/Check out was extremely easy and quick. My room was spacious, clean, comfortable, and quiet. I drove my own vehicle so the parking garage that contained free parking was a blessing and the fact that the hotel is positioned right beside the highway was so convenient.The only disappointment was that I did request a room with a shower instead of a tub and although the from desk staffer that checked me in stated the hotel was completely booked, the almost empty parking garage/little to no traffic through the lobby said otherwise. The hotel also offer perks like free breakfast which consisted of a variety of foods (very tasty fyi) and three alcoholic beverages/day which both were appreciated. I’d definitely stay again the next time I’m in Dallas.

We loved our stay!

Nice hotel

Had a beautiful room with a beautiful room.

The front desk and cleaning staff were very friendly. The hotel offers a wide range of services, including breakfast, lunch, and a coffee/tea area. There is ample parking. The rooms are clean and very comfortable, as is the pool and small gym. Transportation is very close, with a train and bus stop just a few blocks away, but the area is quite quiet. (Near the intersection of two highways) It's definitely worth coming back.

Love this hotel. The staff was fantastic. The hotel is beautiful. They offered free secure parking, free breakfast, free dinner and 2 free drinks.

Excellent location, check in, staff and hotel! We love to stay in Drury

Everything was great! Liked the room, breakfast/dinner options, secure parking garage, and short walk to the train. The staff were awesome and super helpful! No complaints and would definitely stay here again.

Great staff

the staff, the cleanliness and the area

We always have an amazing stay here, the beds are so comfortable. The bar is always a plus and they serve food to order.

lovely staff

Comfortable and everything was perfect!

Excellent, I will stay here every time I go through Dallas

I love this hotel. The kickback meal is an incredible perk after a long day out and about. Breakfast it always top notch. The staff is so nice and accommodating. Shout out to Gabriel. The location is convenient, parking is simple, best bang for your buck in a luxury stay. And I’m a local.. this is where I come for my staycations or during emergencies.