Extended Stay America Select Suites Jacksonville Southpoint

Rude staff. Not sure on spelling. Tawana I believe. Moved rooms 5 times. (With staff from rooms 2-5) they witnessed in 2/3 rooms with us cockroaches. Would not refund us or move us to another hotel on their dime. Garbage throughout hallways, blood stains on floors. Will never go back.

It was a good stay

The property was great. I needed a weekend of rest and got exactly that! Very comfortable

The staff here is just amazing. They are very welcome they know who I Am by name they seen and is a nice surprise compared to other places that don't even look at you as a person just as a dollar bill or a headache. I've had no issues in my room is very nice for the price I pay and I would definitely stay here again and recommend it to anybody who wants to stay in a convenient location

Hotel has age but I was comfortable.

Worst place ever.

They provided not even the bare minimum, no chairs, no couch, nothing for the kitchen(you had to pay extra for everything you needed), their toilets barely flushed(no plunger), there were no trash cans in the kitchen or bathroom, holes in the ceiling, the pictures they provided for the rooms is not what you get at all, there wasn’t even a stopper for the tub to bathe my kids in! There was no phone in the room to even contact the staff. And when I finally got there number the phone was disconnected! The only good thing was the beds were comfortable. Never again will I ever bring my family here. Oh and there was a lot of people smoking weed inside the hotel

I booked a 2 bedroom room...Upon arriving, I was told that the 2 bedroom rooms were booked...I needed a 2 bedroom room so I went elsewhere as they were unaccomidating They STILL charged me even though it wasnt my fault that they had no rooms available STAY AWAY from this place, total ripoff

Its ok

This property is ran down. It’s filthy dirty, nasty, everything is old and breaking. The doors don’t even close and lock securely. A bunch of addicts and homeless people live here. There’s roaches and fleas in the rooms. The rooms weren’t cleaned properly. Still had old food in the fridge/freezer. The staff was loud, obnoxious and ghetto and the facility is a complete reck

Staff were very friendly, and the location was very convenient. However, my room had a lingering cigarette smoke smell to it. It wasn't bad enough that I felt the need to change rooms but it was noticeable when walking in. You could tell the suite hasn't had much maintenance done because you can see various dents, chipped paint etc.

Great price, but building is old and run down. Many fixtures loose or broken. Needs a reno. Poor staff engagement. Had to wait 30 mins to check in while the front desk staff was away.

Very worn and dirty, smelled of pets and urine. Black things came out of the very slow sink drain.

Was told they were over booked and would cancel my reservation then charged me as a no show

Terrible. Worst stay in a hotel I have ever had. Did not stay the second night. Filthy dirty, old broken furniture, carpet was disgusting, light bulbs missing, bag around smoke detector. Hallways, lobby disgustingly dirty. Phones didn't work. Tried getting money back for 2nd night, but phones didn't work. Front office person arguing with me about it even when calling the number right in front of her and it would not go through!

Worst ever experience, i don't know how they are allowing to run this place. Dirty place lights didn't work, floor are dirty and greasy, bathroom door locks were broken , no breakfast, no utensils, chairs were dirty and they charged 110

when we git to our room the door and the whole floor was dirty that the socks from us got vlack by walking to the bathroom and sticky also the kitchen was sticky we had a half full big trash bag left in the trash can from the rpeople staying there before us shower curtain rail broke out of the wall during a shower and nobody cared , even qe complained everyday after 5 days still the same no one came to fix it no fresh towels only if you pay $2 each towel housekeeping only after 14 days of a stay sleeping couch dirty on the inside and the pull out bed no vending maschine a/c didnt work on cold just heat never been fixed either

Worst experience. We had so much inconvenience -We booked a room which had refrigerator, microwave, dishwasher and oven but the front desk refused to provide any utensils or dishes. They said all things are locked in a cabinet and they don't have the keys. I have stayed in many other extended stay hotels and had good experience but this one was THE worst. The rooms have poor lighting and are so untidy.

One of the worst experience with hotel and expaedia customer care . Cant say which was worse. Booked a room and went there. Boooking was with my name. I presented my id and card. Lady on front desk said that other person with me need a id too . Unfortunately other person doesn't had a valid id at that time . Though booking was with my name but lady refused. I have been a frequent traveller and never faced such issue. Lady was ready to cancel the reservation and asked to call expaedia . Expaedia customer care agent was so rude . I told him hotel is ready to cancel but this guy bluntly said no this can not be cancelled. I have used Agoda earlier and faced flight cancelation and they went out their way to help with hotel booking.bad experience with expaedia. Will try to avoid expaedia as much as possible in future

Very clean 👌