Overall Ratings & Reviews Extended Stay America Select Suites Jacksonville Southpoint

The sofa bed provided was not usable. I informed the concierge and they knew about it. They didn't offer to replace it. The formica on the kitchen countertop was peeling off. This was informed as well. No indication that something could be done. We didn't try to use the kitchen at all. Refrigerator was working but exterior surface was rusted.

The staff was awesome and the hotel was really nice didn't want to leave

The place is not safe w Or clean

I booked the room but when I got there they told me it wasn't no room so I had to buy another hotel my money was low and I'm from Georgia

Kitchenette was not as advertised, the room smelled old and outdated. Staff was slow coming for check-in. Carpet on the floors need to be replaced, elevator looks disgusting and floor was dirty like it hasn't been cleaned in months. Wouldn't stay again

Upon arriving nobody was at the desk. Had to wait on an employee to show up

Staff was very friendly but the room was not clean. The carpet was filthy and stained. Pull out couch mattress was all springs and was extremely gross and stained. The tv signal was in and out. Also smoke alarm was missing in the room. The halls were dirty as well.

We stayed for a quick overnight business trip. We chose this hotel strictly on convenient location and price. It was cheap so "you get what you pay for". The property is old and not in the best condition, but at least the room was clean, even if a bit run-down. Staff was friendly during check in, but the check-in hours are limited. If you need a place to crash for the night, it will work - don't plan a vacation there with the family.

Rude staff. Not sure on spelling. Tawana I believe. Moved rooms 5 times. (With staff from rooms 2-5) they witnessed in 2/3 rooms with us cockroaches. Would not refund us or move us to another hotel on their dime. Garbage throughout hallways, blood stains on floors. Will never go back.

It was a good stay

The property was great. I needed a weekend of rest and got exactly that! Very comfortable

The staff here is just amazing. They are very welcome they know who I Am by name they seen and is a nice surprise compared to other places that don't even look at you as a person just as a dollar bill or a headache. I've had no issues in my room is very nice for the price I pay and I would definitely stay here again and recommend it to anybody who wants to stay in a convenient location

Hotel has age but I was comfortable.

Worst place ever.

They provided not even the bare minimum, no chairs, no couch, nothing for the kitchen(you had to pay extra for everything you needed), their toilets barely flushed(no plunger), there were no trash cans in the kitchen or bathroom, holes in the ceiling, the pictures they provided for the rooms is not what you get at all, there wasn’t even a stopper for the tub to bathe my kids in! There was no phone in the room to even contact the staff. And when I finally got there number the phone was disconnected! The only good thing was the beds were comfortable. Never again will I ever bring my family here. Oh and there was a lot of people smoking weed inside the hotel

I booked a 2 bedroom room...Upon arriving, I was told that the 2 bedroom rooms were booked...I needed a 2 bedroom room so I went elsewhere as they were unaccomidating They STILL charged me even though it wasnt my fault that they had no rooms available STAY AWAY from this place, total ripoff

Its ok

This property is ran down. It’s filthy dirty, nasty, everything is old and breaking. The doors don’t even close and lock securely. A bunch of addicts and homeless people live here. There’s roaches and fleas in the rooms. The rooms weren’t cleaned properly. Still had old food in the fridge/freezer. The staff was loud, obnoxious and ghetto and the facility is a complete reck

Staff were very friendly, and the location was very convenient. However, my room had a lingering cigarette smoke smell to it. It wasn't bad enough that I felt the need to change rooms but it was noticeable when walking in. You could tell the suite hasn't had much maintenance done because you can see various dents, chipped paint etc.

Great price, but building is old and run down. Many fixtures loose or broken. Needs a reno. Poor staff engagement. Had to wait 30 mins to check in while the front desk staff was away.