Fairfield Inn & Suites New York Manhattan/Downtown East

This had to be one of the worst run properties I’ve ever stayed at, and I travel a lot. They checked me in at a certain rate and added $40 to cover incidentals. That should’ve been my first warning, as most incidental fees are not added to the rate, but put on as a pending charge. They told me the $40 would be refunded at checkout. However, at checkout, they told me I was charged the wrong rate and they would now be keeping the $40, and then wanted to charge me even more. I was told only the manager could fix this, however the manager always comes in late and wasn’t there. The hotel is run as a scam bait and switch, and you’re unlikely to get your incidental fees refunded. All who stay there should be cautioned as the rates can change at the whim of the staff, and you can’t trust anything you’re told in advance.

Staff was welcoming and helpful. Everything was very clean.

Estancia cómoda y agradable, el desayuno es bueno, personal amable

Easy check in. All hotel crew very helpful, Clean facilities. Would book again .

I loved that fact i was by pier 17

Worst moment when you come in late night with your wife,fitst it was midnight the doors from the front were not locked, we proceeded to the elevators and there was a drunk person who did not belong to the building or was a guests who initiated and started spitting at me and the wife said a racial slur and puked all over me...worst moment ever

Property and grounds were satisfactory. The immediate surrounding area was dirty. However great location for my event. I would stay again.

Good

Solid hotel if unspectacular. Room would be cleaned but not hoovered. Minor issues reported to staff were not resolved. Location was very good and the rooms are very spacious and all the amenities were in working order. Breakfast is okay but could do with improvement.

It served it's purpose. It is located in China town and isn't too close to the subway.

We enjoyed our stay

We came to the hotel at noon asking if we could store our bags before check in. The staff was wonderful and was able to get us a room early. They have been helpful and welcoming. We have nothing to complain about. We will stay here again.

Fairfield Inn and Suites is a very good hotel in the heart of China Town. The staff is amazing, the breakfast was good and the room was comfortable. I will definitely be back.

Great location, good breakfast, clean.

The rooms are nice & clean. The buffet is always replenish with fresh food. The staff is courteous.

Excellent service. Loved it

The staff was outstanding. Fixed every small issue we had. Great work team and Shawn.

The gym is limited, no weight machines, but they did have a bench with free weights. There was a bad odor outside the gym door.

Sean was so nice. Answered all my questions. I enjoyed my stay overall.

Other hotel guest were smoking right next to the entrance. You can smell the smoke the lobby of the hotel.