Hilton Portland Downtown

Food people including coffee bar were not very friendly.

We booked a room with two queen beds but the room provided to us was with two full size beds (smaller) instead. The toilet bowl was very small in the room - kids size. Breakfast was very slow - we waited for almost an hour for our order.

Nice place and good staff also.

Friendly and helpful staff

It was not clean and up to the standard that I associate with Hilton. For a $100 I can find a much cleaner and spacious room at the Holiday Inn. Very disappointed with the money I spent. And then no free parking was also a let-down.

No early morning courtesy coffee.

Breakfast package included with room reservation is confusing. The dining place did not want to explain further. We were sent back to talk to the reception.

Very accessible to shops

Nice view

They have a garage under the hotel, but make you pay $60 per day to put your car there. Unacceptable.

Staff was extremely helpful.

Overall my stay was nice but i had a few complaints. The mattress on the pull out didn’t have a fitted sheet on it, so my friend had to sleep on the bare mattress. Also when i booked my room it stated that we would get free breakfast but they only did A La Carte and we had to pay. Lastly the valet staff did not listen to instructions for my vehicle. I explained to them NOT to roll my driver window all the way down or else it’ll come off the track and get stuck. They repeatedly kept rolling my window all the way down. When we went to check out and retrieve my car , my car was filled with flies because they left my window wide open all night in the valet parking area. They could’ve contacted me in my room, brought my car out and let me roll my window up for the night but instead they left it down all night . They didn’t apologize or acknowledge that my car was full of flies, they just handed me the keys and walked to the next person. Other than those things, i had a decent stay.

Transient was in loby until I complained while waiting 15 min in line, while he circled around the lobby and me. Bed wasn't a King, i measured it. Although the check in person was nice and confirmed it was, sorry it was not. The wall adjacent was against the elevator shaft which ran all night, so i couldnt sleep until 3am, the 2 nights we were there. The remote for the TV didn't work, the wifi hooked into the room above, the counter person again gave me a passcode so i could get wifi. The conditioner bottle was empty, Since there's no paper or pens in the room i had to leave a note to put some in the room. 14oz, how often do you refill them. Oh and my husband is 6'4" and was difficult to fit in the tiny bathroom and tiny toilet. It was my size, im 5'1"

The staff was amazing every single one of them, sweet kind, caring always there to help Shawn. The bellhop makes the whole hotel. Sweetest people I’ve ever met full of advice on restaurants, places to go things to do. In my opinion he needs a raise. The only downfall is Expedia put false pictures so when we got to the Hilton to stay in our room, it was nothing like I wanted. My daughter turned 13 years old and she’s never been to Portland Oregon. I wanted it to be an experience that she would never forget, and instead of looking over the city of the beautiful lights and the hustle and bustle we looked at big old buildings. Will I stay again no maybe the manager Ethan D was very kind and very understanding. The beds were amazing. The blankets and pillows were amazing and I don’t understand why there’s not microwaves in the rooms we had to go down 21 floors just to pop our popcorn

Good

Great place, staff is accommodating and helpful. The location is close to nearby shopping, dining and local pubs. Area is very walkable, felt self entire time.

Fantastic

Was fine. Booked a room with a city view and they originally put me in a lower floor room with no view. Asked for a view and they were very accommodating, moving me to the 21st floor with a spectacular view of the West hills.

Room was fine bathroom had paint coming off the ceiling. No extra TP in the bathroom.. had to ask for some to be brought up as I sat and waited.

Hotel was ok… front desk could’ve been nicer… showering was bad, very low water pressure and the tub drain was slightly clogged causing a pool of water in the tub while showering