Home2 Suites by Hilton Jackson/Ridgeland MS

Shower water ran into livi g area, soaked carpet, became smelly. Zero assistance from staff

great Staff

Very good

The room, breakfast and staff were very nice. I liked the suite layout a lot.

The staff was friendly and the property was very clean.

Staff was very friendly with checkin, making conversation , and asking about our reason for trip.

Nice property. We had a quiet evening. The property was not well located. No restaurants close by. Breakfast was not much to talk about. If you just want a small bite, it is fine.

Toilet seat broken. Bathtub drain blocked. I expect more in a suite.

Na

Lobby looked nice but the floor was filthy. The elevator was dirty and floor sticky. Carpet needs cleaning or replacing. To say this is suppose to be a better hotel chain, I’m really disappointed.

The Staff was very good, however, the room we first got was not. There were dead bugs all around the frame of the bed which we didn't see right when we checked in. Traveled with friends so we spent time in their room and then came back up to ours which is when we found the issues. They evidently have a ladybug problem coming into the windows and there was a lot of them in our first room, including a dead cockroach. There was also no bath gel in the shower so they might have a housekeeping issue. We requested another room and Felicia was super accommodating. The 2nd room still had one dead & one moving but not nearly as many dead ones as the first room. I'm not sure I would stay there again due to those issues. Changing rooms at 10 pm is no fun; I asked about compensation but was told because I booked thru a 3rd party that wasn't possible. I think they could have at least took the $75 dog fee off due to the poor housekeeping, but I was still charged for that. I've stayed at Home2Suites before and have not had this issue. I don't believe I would stay at the Jackson/Ridgeland location again.

Lost our reservation

A nice hotel with modern design and nice amentities.

I enjoyed my stay from check in until check out. Staff was really friendly and helpful.

The carpet had an odor.

Staff was nice and inviting! Only thing the carpet needed to be replaced on the second floor!

One of the worst stays I have ever had at any property. I woke up the next morning with no water to flush the toilet, shower or brush my teeth. I checked with the front desk and they are aware that there are issues with low water pressure or no water at all from time to time. They didn’t apologize or offer me any type of compensation. I have stayed at this property multiple times before and never encountered this type of problem or attitude from the staff. I reached out to Hotels.com for assistance and they tried to contact the manager, NO RESPONSE! I travel to the area several times a year for business meetings and will never stay there again! I will also let my colleagues know of this situation and lack of response!

Spacious, modern, clean rooms

Great employees at this location.

I liked this hotel it was clean and the staff was super friendly and helpful