8.2
Very Good
From 844 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

9.2

Service and Facilites

8.8

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Traveler Reviews Home2 Suites by Hilton Jackson/Ridgeland MS

Number of reviews per page
20
40
Top reviews
William
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice property. We had a quiet evening. The property was not well located. No restaurants close by. Breakfast was not much to talk about. If you just want a small bite, it is fine.
RAYMOND
icon- Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Toilet seat broken. Bathtub drain blocked. I expect more in a suite.
Misti
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Na
Pamela
icon-Business
Business
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lobby looked nice but the floor was filthy. The elevator was dirty and floor sticky. Carpet needs cleaning or replacing. To say this is suppose to be a better hotel chain, I’m really disappointed.
Candice
icon- with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The Staff was very good, however, the room we first got was not. There were dead bugs all around the frame of the bed which we didn't see right when we checked in. Traveled with friends so we spent time in their room and then came back up to ours which is when we found the issues. They evidently have a ladybug problem coming into the windows and there was a lot of them in our first room, including a dead cockroach. There was also no bath gel in the shower so they might have a housekeeping issue. We requested another room and Felicia was super accommodating. The 2nd room still had one dead & one moving but not nearly as many dead ones as the first room. I'm not sure I would stay there again due to those issues. Changing rooms at 10 pm is no fun; I asked about compensation but was told because I booked thru a 3rd party that wasn't possible. I think they could have at least took the $75 dog fee off due to the poor housekeeping, but I was still charged for that. I've stayed at Home2Suites before and have not had this issue. I don't believe I would stay at the Jackson/Ridgeland location again.
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Christopher
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lost our reservation
Luke
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

A nice hotel with modern design and nice amentities.
Deontae
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I enjoyed my stay from check in until check out. Staff was really friendly and helpful.
Jaquay
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The carpet had an odor.
Lisa
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff was nice and inviting! Only thing the carpet needed to be replaced on the second floor!
Christopher
icon-Business
Business
2.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

One of the worst stays I have ever had at any property. I woke up the next morning with no water to flush the toilet, shower or brush my teeth. I checked with the front desk and they are aware that there are issues with low water pressure or no water at all from time to time. They didn’t apologize or offer me any type of compensation. I have stayed at this property multiple times before and never encountered this type of problem or attitude from the staff. I reached out to Hotels.com for assistance and they tried to contact the manager, NO RESPONSE! I travel to the area several times a year for business meetings and will never stay there again! I will also let my colleagues know of this situation and lack of response!
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Zoe
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Spacious, modern, clean rooms
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great employees at this location.
Tracy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

I liked this hotel it was clean and the staff was super friendly and helpful
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Front desk personnel were not as helpful or knowledgeable as expected. Daily housekeeping wasn’t available, had to request linen changes and paper items. We decided to check out at 5am and front desk personnel wasn’t at the front desk and found asleep at a desk located in a section behind the reception area. Curtain room divider shown in online site photos was missing and we were told that it missing for safety reasons. The kitchen area in our room was great and was the highlight of our stay!
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Shannon
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Friendly Service. Alex was very helpful in helping me update my reservation.
Jennifer
icon-Leisure
Leisure
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The carpet in all the corridors was either stained or bleached every couple of feet in any direction.
ALASSAF
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Excellent
Kristen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Bathroom was covered in mold, carpet missing by the bed, room was very noisy with traffic noise.
Huy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Great location. Easy access to freeway.
Number of reviews per page
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40