Homewood Suites by Hilton San Diego Hotel Cir/SeaWorld Area

Overall place is nice but customer service and cleanliness was lacking during our visit. The room looked clean from a distance, but the air conditioning vents were filled with nasty chunks of dust, the pull out mattress was stained nasty, the sides of the couch weren’t wiped down, and “clean” towels had stains/looked dirty. When I asked for new towels, they said they couldn’t bring them until the crew was back from lunch. The guy at the front desk didn’t bother to put down his phone when I approached with questions. During check in the line was long and taking a lot of time and one of the front desk people seemed to busy talking with another employee

Great Service friendly staff

Very clean hotel. Friendly staff. Great breakfast. Definitely would stay again.

execellebt staff beautiful area easy access to the location need upgrade on the furniture but overall love the breakfast was nice and hot

Staying at this property for a family vacation was horrible. I walked into crumbs in the couch, mold in the showers, a stained mattress cover on the sofa bed and the previous guests toe-nail clippings in my garbage can that had never been cleaned out. I cannot even make this up. They are packing guests into this property but are completely understaffed. Trying to get someone on the phone at the front desk left me on hold for 15 mins to rectify some of these concerns. They never picked the phone back up only to leave me to walk down to the front desk to speak to someone but there was a line of guests waiting for the same thing. The front desk staff was nowhere to be found. They had to go to the pool to replace the pool towels while they had a man from food and beverage covering the front desk. Horrible! Not even a manager on duty at the time! Another day my room was not serviced after I asked that it be and that we have fresh towels delivered. It was never touched and my family had zero clean towels. Again called the front desk to ask for towels which they said that they would bring to us. Two hours later I went downstairs after getting ready with dirty towels only for the team to tell us that the towels were all in the dryer. Again horrific. You expect to go to a hotel to escape from the every day of your life but this left me with the worst headache and anxiety of sleeping in filth. Many calls to cust. Service and no call back from a manager weeks later! Horrible experience

The staff was very helpful very nice and shout out to Lionel Aurora, Lydia Giovanni and Fabian for being so so helpful when I had a few problems with the room they got back to me right away and making sure that everything was done correctly and I appreciate that very much. Location is very nice. The breakfast was fabulous. The staff made her stay very comfortable and most definitely will be back

Staff could use some work on communication, rooms look better in the pictures . Paint peeling, tears in furniture. Room was clean but the evidence of slapping paint on holes shows in the sunlight . Don’t expect much but the cost of everything is high so make a choice based on your budget .

Great place

Great stay would recommend and come back. Breakfast was wonderful

Great complimentary breakfast

Stay was excellent and staff always willing to help out.

Breakfast is very good and rooms are spacious, clean and comfortable

Very clean, friendly, comfortable, and met all our needs

Excellent location, clean, comfy beds.

We had a great experience and loved the breakfast daily!

it was good

The propert was really beautiful. The amenities were great. I did experience an issue that was not addressed. The TV in my room was broken, and when when i reported the issue it was never addressed, and the rep working the front desk seemed to disregar it over all. When I checked I reminded the front desk to ensure I would not be charged and they wrote the room number wrong.

Not responsive. I tried to reach out 4 days before my arrival but never got any answer.

Great okace to stay! Rooms were clean and new. We enjoyed the pool & ammenties. Best part was the free breakfast!

The hotel is beautiful, the front desk staff is 10/10, but some of the housekeepers should have more empathy and a smile. The room I stayed in was super comfortable. I found some dirty dishes, and the toilet too.