La Quinta Inn & Suites by Wyndham New Braunfels

Staff was

Nothing to dislike.

In walking distance of restaurants.

Nice room, friendly staff, very nice breakfast selection! Will stay here again!

I am writing to express my deep dissatisfaction with a recent booking I made through your platform. The experience was beyond frustrating and completely unacceptable. I booked a room while attending my daughter's ring ceremony at her college. Due to unforeseen delays, I was unable to check in on the first night. While I understood this meant I would lose that night's stay, I fully expected the room I paid for to still be available for the second night. However, upon attempting to check in the next day, I was informed by the front desk that my room had been rented out and the hotel was fully booked. Despite explaining the situation, the only response I received was, “That’s how it works in the hotel business.” The staff repeatedly walked away from me mid-conversation, refused to provide any solutions, and offered no clarity about whether I would receive a refund. This level of customer service is appalling. I was not rude, loud, or disrespectful, yet I was treated with complete disregard. Ultimately, I was forced to sleep on my daughter's couch due to the hotel's inability to honor the booking I paid for in advance. I kindly request a full refund for this stay and urge you to investigate the conduct of the staff at this hotel. I have been a loyal user of Hotels.com and have never encountered such a disheartening experience. I trust you will take this matter seriously and ensure that no other customers face similar treatment.

Great place

Suite was nice. It was clean and comfortable.

The staff here are amazing. Everyone we dealt with was so nice and helpful.

Nice

Not well maintained inside or out. Breakfast was very poor. WiFi was also a problem and ran very slow

We were given the wrong room so someone tried to open our door at 10pm after we had just flown in from New York. No discount, no offer of anything. Happened twice - will never stay at a La Quinta again

The staff was very friendly. One tidbit of info is most of the water faucets are backwards hot is cold and vice versa. Thought the shower was terrible until we realized the situation. Also experienced an egg shortage so three days of the week stay we didn’t have eggs. Other than that, it was a decent stay for the price .

Customer service was real attentive and cordial, ready to assist.

Front desk was very friendly

It was such a nice stay. The property was beautiful, the continental breakfast was very good, and all the staff were amazing. Only issue was the hallway had a small stench and the elevator needs a little oil tune-up. But all around was a wonderful stay. I'd definitely recommend!

Friendly staff, clean, family friendly pool/hot tub, and fun activities close by.

Room was pretty clean and they had alot of choices at breakfast

Hotel was ver cleam,stsff was very nice easy off and on the highway. Definitely will stay there again.

Stayed 1 night attending a wedding. We had 2 rooms. The breakfast was really good nice selection. The check in & out very friendly staff. The hallways and elevator clean. Our room the bathroom door did not close. And we realized while in the shower no body wash we used shampoo to bathe

The staff were exceptionally helpful and friendly