NYLO Dallas Plano Hotel Tapestry Collection by Hilton

Nice place to stay.enjoyed the atmosphere and the area around.

Everyone was super nice and helpful.

This was our 3rd stay at this property and it was great!

All staff members were excellent and very attentive! The shuttle was a bonus for us since we were going to and from the Star for the weekend events. Highly recommend and will reserve this hotel if we ever come to that area again!

Everything went smooth

No room Service cleaning asked for towels they brought a fridge

As expensive as this place is, the single ply toilet paper is a deal breaker for me!

Always a wonderful stay

Great location, Clean, and current! Staff was friendly. I would stay here again.

Good and a bit affordable, also nice to stay

The bathroom sink was extremely small for the room to be a junior suite and the safe was broken. I prefer the NYLO in Irving opposed to the one in Plano.

Austin and his staff was amazing!!!

I have stayed at the NYLO Las Colinas many times and every stay was stellar. This was my first time at the Plano NYLO and I will not go back. Bar closed early on a weekend night because nobody was there (until we showed up). We ended up finding somebody and she was nice enough to get us a couple of drinks. We were able to sit by the pool but could not get in pool because it was closed. I have sat in the Las Colinas pool well past midnight, but Plano was closed. AC was leaking onto the floor in the bedroom and got some of my belongings wet. But the big issue was that when I charged our drinks to the room, something in their system got messed up. Nothing to do with me. They called our room and woke us up Saturday am but we didn’t answer. So they called my mobile. I went downstairs and the lady seemed to be able to get it to work fine without issue. I thought that was the end of it. We checked out and then they chased me down in the parking lot because their system didn’t process the payment, but I could see it on my Apple card transaction list and it had worked fine. I kept showing them and they clearly did not know how to work their own system. So I spent 15 minutes trying to leave while waiting on them to figure it out. Their solution was to charge me twice and said the extra charge would drop off. I told them they should just comp the drinks and let it go because they had already irritated me by not knowing how to work their own system, waking us up, and wasting our time.

Fun getaway for a night. Good bar atmosphere and clean, trendy room!

I liked being near restaurants and shopping areas.

I’m always impressed with the NYLO and their exceptional service and able to book the same day after my original lodging fell through at another hotel in the area.

Loved the stay and the staff

Great location to restaurants and shopping. Enjoyed our drinks at the bar. Would definitely stay again.

Our stay was amazing. Room was clean, spacious, and unique as well as a great price. Very close to shopping, food and activities. Very safe area. Definitely recommend!

The potable water supply was off when we arrived. Couldn’t use the restroom; wasn’t offered any bottled water to drink. The water supply was off twice more during our stay. There wasn’t hot water for entire day due to mechanical issues. The guests were offered Hilton points for the inconveniences which basically forces the guests to stay at a Hilton to make use of the points. No confirmation was given as to how many free Hilton points the guests were getting or if we even got them.