SureStay Plus Hotel by Best Western Tempe University

Don’t even bother staying here. That’s all you need to know.

Good value and good breakfast. Pool was nice but hot tub was not working. Bed was too hard. Property needs renovation because it’s too worn. Staff was friendly.

Noise from cars racing on the road and people talking half of the night within the complex. Walls unfinished painting.

Nice place. Quiet and sorpricely with nice breakfast and planty spece and patio to seat...

Just a great place to stay

Golf , pool and walking distance

It was a good stay although the electricity din work in the sleeping area. I did let management know but by check out time it was still not working. But our overall staying experience was great

Love the friendly clerk n her service. I would love to stay there again

We changed our hotel. The pictures looked like the place was decent. It stunk, it’s close to strip club and the bedding was dirty. No TV, bathroom was run down. There were some sketchy people hanging around the hotel. I good thing about this property : Getting a refund was easy, the staff was friendly and accommodating.

Comfortable and safe. Unfortunately, my room smelled of tobacco. It's a non-smoking room, but the "balcony" offered an ash-tray on the table and was apparently well-used.

The room was clean. But the light outside the hotel was so bright that it kept the room quite lit at night, despite closing the curtains. I like my room dark when I sleep. Also, the air conditioning was quite loud and would wake us up whenever it would start up. The complimentary breakfast was good but on our second morning, the breakfast lady did not show up so we didn't get breakfast. We had to pay to get something elsewhere so a discount on the room price would have been nice but they did not offer that. So if you depend on that breakfast to start your day, be prepared for a plan B.

Very bright light outside our window with no curtains, only big blinds that let in the light. One set of towels. Ask for more and we were told not until housekeeping arrived, so we shared a wet towel. Came back and housekeeping left no towels. Night manager was the onpy helpful person.

When we first checked in we were given a room that wreaked of cigarettes and the pull out bed was missing the mattress. The pull out couch was filthy, the floors and bathrooms are filthy, the floors are falling apart and unsafe. There are people who live full-time in this hotel. Would not recommend this place at all.

The pool area was disgusting it was dirty when we got there and worse when we left. The ramp to our room area near the pool has anti slip tape that is ripped and wore out and is trip hazard. A young lady walking in front of me tripped and fell on this and rolled in to the gravel beside the sidewalk. I have pictures if any one cares

My husband and I stayed at the hotel for 3 nights & while the price was great the quality of this hotel is definitely not.

The rooms are underwhelming. Stark and no I'm comfort qualities. One ice machine for entire property. Pool has no chaise chairs. Is not welcoming.

They Cancelled our reservation 30 minutes before check in before they "should have never rented the room "

The photos online are staged. The units were not kept up by any means. The cheapskate things were what stuck out. First unit had zero electricity. Second unit we got the floor was coming up, holes in the walls, the door handle to the bathroom continuously fell off locking us in the bathroom (thankfully it wasn’t a solo trip) the toilet was new with the old yellow toilet seat, curtains falling down off the rods, hair on the bedroom floor that wasn’t ours, also food crumbs on the bedroom floor that also was not ours. I asked for a broom and dust pan 3x never got one. Asked for an additional towel set as there was 2 of us we only had one, we weren’t given towels or our trash even picked up till the day before we departed. When I asked the front desk to have someone come get towels and trash she asked if i wanted to get the premium package for housekeeping. Absolutely not! A basic service would’ve sufficed. The neighbors all smoke inside their units or right out front your window where it gets sucked in through the vents. Everyday we returned and the room smelt like a bar. Never will return would rather have been compensated for some of this. Ridiculous

The renovations were terribly done. The room was dirty. I refused to sit on the couch it was so filthy. The smell of marijuana was overwhelming at times.

The room was dirty, I reserved the room for 4 people and found only 1 towel in the bathroom that looked like it's been used. kitchen counter. I ended up canceling and went to the hampton next door for the night