Overall Ratings & Reviews SureStay Plus Hotel by Best Western Tempe University

Room was great, perfect for my family size

The online ratings of this hotel are not correct. It should be rated a 2-star hotel. Trash all around the property... Rooms were nonetheless clean but we will never again stay here! There also is not a daily room service. Very meager room towels. The bed was comfortable enough but we felt terrible there!

We booked for the kitchenette and what we got suited the purpose. Check in was fast, as the staff did not engage at all. Our toilet ran constantly and the bath tub leaked. The pool had no towels available and when we requested some not enough for our family was provided.

I typically avoid reviews in general more so negative ones, because I feel bad for the owners. I usually give them the benefit of the doubt, thinking that maybe I stayed there on a bad day. However, I felt it was necessary to leave a review this time for the sake of anyone considering booking this place. DO NOT book here! The pictures and profile of this place do not match the actual accommodations. As soon as you walk in, there is an overpowering smell of cleaning products. They seem to be trying to mask other unpleasant odors by using excessive cleaners. My room was dirty; it had a hole in the wall and hair was in the sheets of another room.This place did not feel safe at all. It has a vibe that resembles a hotel used for illicit activities, especially since there is a strip club just a block away. There were homeless individuals walking the streets, and in the corner of the hotel's parking lot, there were men drinking and smoking. I highly discourage anyone from staying here, especially if traveling with children. I did not stay here I ended up leaving this place and booking another place, the Embassy Suites by Hilton, and the price difference was only about $20 in a safe location Well worth it ! Do your research you’ll find a way better place at the same cost, trust me I regret not doing mine beforehand.

Absolutely dirty & horrible property. The worst that I have seen in my life so far ! Even after a month they haven’t refunded the security deposit of $100 ! This means that they are not reliable, trustworthy & are thieves !

Good and relaxing

It would be nice if it was gated but very accommodating and greatly appreciated the upgrade when sold out upon arrival

Don’t even bother staying here. That’s all you need to know.

Good value and good breakfast. Pool was nice but hot tub was not working. Bed was too hard. Property needs renovation because it’s too worn. Staff was friendly.

Noise from cars racing on the road and people talking half of the night within the complex. Walls unfinished painting.

Nice place. Quiet and sorpricely with nice breakfast and planty spece and patio to seat...

Just a great place to stay

Golf , pool and walking distance

It was a good stay although the electricity din work in the sleeping area. I did let management know but by check out time it was still not working. But our overall staying experience was great

Love the friendly clerk n her service. I would love to stay there again

We changed our hotel. The pictures looked like the place was decent. It stunk, it’s close to strip club and the bedding was dirty. No TV, bathroom was run down. There were some sketchy people hanging around the hotel. I good thing about this property : Getting a refund was easy, the staff was friendly and accommodating.

Comfortable and safe. Unfortunately, my room smelled of tobacco. It's a non-smoking room, but the "balcony" offered an ash-tray on the table and was apparently well-used.

The room was clean. But the light outside the hotel was so bright that it kept the room quite lit at night, despite closing the curtains. I like my room dark when I sleep. Also, the air conditioning was quite loud and would wake us up whenever it would start up. The complimentary breakfast was good but on our second morning, the breakfast lady did not show up so we didn't get breakfast. We had to pay to get something elsewhere so a discount on the room price would have been nice but they did not offer that. So if you depend on that breakfast to start your day, be prepared for a plan B.

Very bright light outside our window with no curtains, only big blinds that let in the light. One set of towels. Ask for more and we were told not until housekeeping arrived, so we shared a wet towel. Came back and housekeeping left no towels. Night manager was the onpy helpful person.

When we first checked in we were given a room that wreaked of cigarettes and the pull out bed was missing the mattress. The pull out couch was filthy, the floors and bathrooms are filthy, the floors are falling apart and unsafe. There are people who live full-time in this hotel. Would not recommend this place at all.