The Hilton Club - New York

Excellent location. Very close to Times Square, Central Park and 5th Avenue. King room is big and spacious which is a plus for Manhattan. Bed is comfortable and the shower is amazing The gym is ok The only thing that could be improved are the lifts. During busy times you could wait for about 5 minutes

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The room is clean and everyone is friendly

Perfect place, close to main areas to walk to, close to subway stations if you need to. I’d look for this hotel’s rate before checking any other hotel.

The hotel is very nice, quiet, and upscale. We loved everything about it and look forward to staying here again in the future.

It was a beautiful hotel close.

Location-wise: good choice. Walking distance to major attractions (Times Sq., theaters, etc). Walking to Central Park took less than 15 min. Staff in lobby was great. Housekeepers are wonderful. I had two issues while staying here. The first was a double charge. I had made reservations through Expedia and called ahead of time to find out if the property would accept a debit card for incidentals (which they do) and to find out incidentals deposit ($100 since all fees were paid through the Expedia reservation). When I checked in, the representative confirmed all of this, but my card was charged for the full stay, which I only saw when I checked my bank account. When I inquired about it, the same rep said that Expedia never charged me for the reservation. I decided to contact Expedia since I knew they had charged my account. Expedia contacted the property and the manager said he’d reverse the charge. However, the funds would only go back into my bank account in a few days. It was promptly handled on their end, but a major inconvenience. The second issue was noise. Loud guests throughout the day, but the worse was in the middle of the night — some sort of altercation or argument in the hallway— which woke me up. You can hear conversations through shared walls. One final note: there was a panel on the bathroom wall under the sink (looked like a plumbing access panel) which was open. I had to pile up tissue boxes to keep it shut to feel safe. Glad it was a short trip.

The staff was friendly, professional, and helpful. Our room was up to date and very clean. The walk-in shower was larger and very clean with side nozzle sprays in addition to a spray from above. Our room included a Keurig coffee maker and we were able to get extra coffee when we asked. Creamer and sugars were also provided. We are walkers, and we felt the location was great. We walked to Central Park, restaurants, Times Square and a different theater every day that we were there. The bed was very comfortable along with the bedding and the pillows. We would definitely come back!

Nice hotel in midtown

Great location

Fantastic location. Clean. Nice people. Shops and kitchen.

The hotel itself is actually on the top floors of the Hilton Midtown. The property itself is great, location also great. Rooms fantastic and spacious. However...be advised that if you are in a rush, the elevators typically take 15 mins. There was a conference on and the meeting rooms were above the bedrooms which created chaos in the elevators for people wanting checkin or checkout. I waited 25 mins to get an elevator to the 37th floor to check in with very rude conference delegates not letting me into the elevator as I had a case. Come on Hilton...you can do better than this. At least have a dedicated lift for guests! Even the ladies on checkin said it's terrible!!! I've stayed at this property before and if I do stay again it will defiantly not be in Hilton Club!

Clean and quiet room Spacious

AAAA

Our room was spacious and well maintained. And the view (37th floor) was great!

Lovely stay in the suite at the Hilton Club!!

Service horrible, rooms were not clean.

Great room in a great location. The hotel team were very welcoming and accommodating. Plenty of space in our studio room.

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Very Noisy and dirty HVAC, old stained windows. Very rough towels.