Tru by Hilton Ashland

Great service!

This is unusual but we were suddenly evacuated at about 5.45 am on Sunday, June 29, 2025. My friend and I were on the 3rd floor. The fire alarm went off waking us up. My dog, friend and I had to join others to navigate our way down the steps with no emergency lighting, go outside and wait until we could return to gather our belongings. There was no power, no lighting and NO guidance or assistance from the staff at that hotel. My friend injured her arm that was bleeding. Nobody I could see was offered any water or information. I could not officially check out or get a receipt of payment. We had to unpack our room by bringing everything down 3 flights of steps in the pitch dark with no help. Where was the emergency lighting? We were all in our own. The firemen were very helpful and let us k ow when everything was taken care of in the building. We had to be at a dog show early that morning and were unable to attend. I would like a refund of that night. It may not have been the staff’s fault but they surely did not do anything to assist us.

Beautiful hotel, I enjoyed my stay

A surprisingly not great experience. One elevator was broken while the other one experienced technical difficulties but was still being used (it didn’t always stop at the floor you pressed for). Breakfast was super poor quality. Our room didn’t get cleaned. The system showed us as a “no show” and they tried to give the room to someone else even after we checked in.

Quick 1 night stop on Florida- to Boston trip

When I arrive the property 3:30 AM to check in receptionist told me he doing ordered and I have to wait 30 minutes. Imagine I’m coming from New York to Virginia is 7 Hour Dr. and my family outside and waiting in the car 30 minutes more just to check in. Next day I told two room service didn’t do any service and they told me they can switch my room

Very Nice clean hotel.

The hotel room was quite warm, and the hallways felt rather stuffy, almost like a sauna. While the hotel was acceptable, it did remind me of a more cheap motel. This was our first experience with this hotel during a vacation. Given that it was a Hilton Tru, I had anticipated a slightly more refined atmosphere, rather than one that appeared somewhat inexpensive. To be fair, the staff was exceptionally pleasant, and their service was commendable. However, we likely will not choose this hotel for future stays. Furthermore, the hotel is situated near a truck stop.

The front desk clerk was super friendly. They keep the temperature in the halkways at 85⁰F which is rather uncomfortable and only one elevator works which is a pain in a 5 story building. It was very quiet and tge beds were comfortable.

Clean and safe

Travel for work. This location was nicer and felt safer than the Tru in Thornburg. Although this locaation was busy it was very clean and frlt safe.

convenient to highway and was good to stay at this brand hotel. We did read someone said floor in room was sticky and thought it was just someone complaining... but it was sticky in ours too. We could not get TV to play live TV asked for help at front desk, they tried to trouble shoot but didn't work. Breakfast was good

One elevator and at times wouldn’t open. No coffee maker in room or anything really.

No microwave housekeeping non existent customer service terrible.

TV didn’t work ! Checked out after only being there for 4-5 hrs

Pool was nice

The property was excellent. The spread on bed had a stain that notice and wasn’t taken off bed. Please double check any visible signs of stains before making bed. But above all room great condition only one concern. Thank you! D Brown

Very convenient to the interstate and lots of dining options nearby. Friendly staff and clean rooms

The hotel is excellent. Clean, modern, breakfast is awesome. My only complaint was that the room was kind of small. We’ve stayed here before in the same type of room, but that room was a little more spacious.

Nice property. Lobby area could be better kept