Diamond Hill Hotel

Bathroom not functional. Weird arrangement

Nice place to stay

Location wise near Japan street. The hotel staff are helpful.

While the foyer and room presented well, the hallways were only dimly lit with no windows or natural light. My room was the Deluxe Double room, which was at the end of the hallway next to a set of stairs that had pipes and rubble strewn across it, and led up to nowhere as they just joined to the roof. My room also had no windows or natural light which created a very comfortable ambiance. Also, the shower head on the roof was damaged and just spurted water out of the front and all over the bathroom. Finally, despite requesting a non smokers room, I was given one with a little smoking closet in the corner. Overall, it wasn’t a great stay and I won’t be returning.

Great overall experience and very accomadating

The hotel is good and room service and reception staff is very friendly. However it is not appropriate for family as well as vegetarian tourist due to the following reasons 1) breakfast spread doesn't have any option for vegetarians. All veg / non-veg food is laid out together.. serving spoons are mixed up. Despite informing the staff, they didn't bother to bring fresh non-mixed food for us 2) the staff in the restaurant was not keen on helping vegetarian . We stayed for 4 days. On first day there was no vegetarian option.. atleast they could have made somethings for us on consecutive days.. but they didn't bother. When we requested if they could make something for us... first they flatly refused and then said it will be extra charge - despite the fact that breakfast was included in room price.. and there was no breakfast options for us except bread and butter. 3 - All rooms have glass bathroom... which is totally inappropriate for families. 4 - there are no shower curtains or stands to put shampoo / shower gel in shower area. So when taking shower, entire bathroom gets wet and slippery. I even slipped while trying to get shower gel.

The service of this hotel is excellent, convenient location. I will be back here again.

Nice place

Near to japan street

Location of the hotel is great. It's close to Little Japan, and walking distance to lots of other places. Staff was friendly and spoke good English. Decent breakfast. Room was clean, and comfortable. Didn't have a window though.

PROS- 1. walkable to most of the important landmarks in District 1. 2. Decent breakfast. 3. Exteriors and lobby is great. CONS- 1. Mouldy walls. 2. No ventilation. 3. Very crampy rooms. 4. Aircon is bad/slow. (And its central). 5. Bathroom/room is weirdly designed, glass bathroom with electronic curtain. 6. Charged 200k VND for a small towel that was stained by me.

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Pleasant accommodation for a short stay. Located at a quieter side of the city centre although still convenient and easy access to amenities and local attractions. Breakfast can be improved though. Would recommend nonetheless

Very happy with everything the hotel staff are very professional and do speak English, clean and within walking distance to the city center was a very good experience.

Forgot $usd 4.5k cash in the room and came back 3 days to receive everything back.

I have never stayed in a schizophrenic hotel before but this is definitely one. It is a luxury hotel in many respects, the building is beautiful, the furnishings, the decor, many things make this a really high class hotel. Also, the front desk staff and housekeeping were friendly and helpful. But there were also aspects that I found perplexing. Our room was spacious and beautifully appointed, but it only had a tiny closet with 4 hangers, which also housed the safe, and a tiny minibar with only 4 drinks. There was no ice available in the hotel. There was a great deal of open wall area where they could have included a much bigger closet, but it seemed they chose to focus on appearance rather than usefulness, more like a museum. The bathroom was also a dichotomy. It was beautifully designed with a large tub, shower area, picturesque and glass walls with electric shades. But the design was such that once you used the shower the entire bathroom floor was always wet and slippery, and I nearly fell on more than one occasion. Overall, the staff was very friendly and anxious to help, except for the dining room staff. The included breakfast was less than satisfactory. The food was mediocre at best, and the staff seemed to disdain any eye contact, or any contact at all with guests. They were very good at cleaning tables and washing dishes and that seemed to be their primary focus. Guests often had to request for buffet food to be refilled, and the refills were often cold.

The entire level was full of cigarettes smells. Receptionist was not helpful and rejected us a spare entry card which make us very inconvenient as we need to arrange who keep the key or pass to Receptionist which we are not very comfortable. Out of so many hotels we stayed before, this is the only hotel that rejected a spare key. Hotel look like a quarantine hotel.

Neat place with good price

Clean and modern. Big bathtub. Fast checkin. Nice neighborhood.

I would like to specifically convey my thanks to Lucas at the front desk. Wonderful service and welcome. Particularly appreciated when considering the fairly unusual times as a result of the Covid-19 outbreak. As can be appreciated there have been massive cancellations across this sector (including this property) yet the staff stayed focused and very professional throughout our stay. Thanks also to Aslan who assisted with a very late checkout ... also very much appreciated.