My Kim Hotel Dalat

Hello, Thank you Ms. Nguyen Thi Tuy Hang and her family for using the services of our accommodation facility and we are sorry that you had a bad experience. However, to answer more clearly because you may not be satisfied with our handling, - First of all, the surcharge of 100k is part of the hotel's general policy and information, you need to read this carefully when booking a room. Your family booked a 3-bed room for 6 guests. Your family has a total of 9 guests with birth years 1982, 1940, 1985, 1985, 2011, 2014, 2015, 2015, 2017. With this number of guests, there are 6 guests in the room standard, the remaining 3 children are all over 6 years old, so we will charge 50k/child, which is 150k/3 children. But you did not agree and said that it was here in advance. Because she did not agree, the staff told her to cancel the room, not because it was crowded. Then she called the hotel owner. The hotel owner wanted the guests to have a happy stay, so she agreed to reduce the surcharge by 50k/2 children. I sent her the policy that my company had listed a long time ago: - Maximum 1 (one) child under 6 (six) ages sharing existing bed with parents without surcharge - Children from 6 (six) to 11 (eleven) ages sharing existing bed with parents shall be charged. - Children from 12 (twelve) years old shall be charged as adults. -Monday: surcharge of 40k After checking out, my family made a very dirty towel, with a lot of brown stains, the purchase price was 55k. Stained bright yellow turmeric 1 pillowcase bought for 35k, 1 bed sheet bought for 250k, 1 blanket cover bought for 400k All had to be thrown away because they could not be removed. We took pictures of the stains. Unfortunately, we cannot upload the pictures here. Yes, with that much, we charged 40k extra, but you threw 40k on the table and said to give it 1* :( -Third: the price we received for the room you booked was less than 100k/guest, you also said you had stayed at our service, so you knew that we did not have an elevator, right? In addition to the issues that need to be clarified, we will pay attention to improving the quality of service. Thank you and appreciate your feedback

Hotel My Kim Da Lat sincerely thank you! We will be glad to continue to have the opportunity to serve you again

Hotel My Kim Da Lat sincerely thank you! We will be happy to continue to have the opportunity to serve you again and again.