Piano Hotel

Overall, the hotel was clean, modern, and the staff eventually tried to help, but my stay got off to a very disappointing start. I booked what I believed was a room with a window, only to discover that the "window" looked directly into the hotel's interior stairwell and elevator, with no outside view or natural light. I requested either a room with a real window or a refund, but was immediately told a refund was not possible. After a lengthy discussion and an unsuccessful attempt to resolve the issue through Expedia, the hotel finally offered me an upgraded room with an exterior window at a discounted rate, which I appreciated. My main criticism is that these rooms should be clearly advertised as "no window" or "internal window only," as many hotels in Vietnam already do. Had that been made clear, I would have booked a different room type. I had originally planned to stay in Vietnam for several weeks, but this experience led me to leave after just four days.

Premier hotel que nous avons eu à Ho Chi Minh. Très propre, grande chamber (nous avons pris une a 2 lit queen). Bien situé dans le district 1, resto de Banh Mi 2 porte à côté très pratique et resto de soupe Phở Phú Vương à 1 coin de rue. Bon déjeuner simple et efficace. Nous avons bien aimé.

Overall this hotel is great for the price. Location can be deep away from Main Street and many others city’s attractions, but Grab service provides great taxi service.

The Staff were extra helpful and extremely friendly. It was a pleasure to stay here.

Very helpful and friendly staff, good breakfast and comfy room

Great location, clean room and friendly staff. Nothing fancy, but it was clean, comfortable and just what we needed for our stay.

wonderful staff, clean and great location, recommended.

A very enjoyable stay. Piano Hotel is well located, exceptionally clean with new rooms. The breakfasts are great, and the staff could not be nicer. Lavie is very helpful and kind. The Piano Hotel is worth every penny, and I would stay there again.

Room was very.clean and the staff is lovely!

Spotlessly clean. Quiet central location. Wonderful helpful and friendly staff. Overall excellent. Highly recommended.

The staff were amazing! The room was kept very clean. Great location

We love the five days staying in Piano hotel. Receptionist arranged to have breakfast earlier when we are departing early for Chi Cu tunnel trip. She also arranged for keeping our luggages after check out and give a chance to shower before leaving to catch the night flight.

Good basic hotel in convenient location

Great stay and central

Phenomenal! The location was perfect. Near everything while just on a quiet street. The staff were wonderful and so helpful. The room was just what we needed. We will definitely be back!

Very nice hotel and the people upfront are super friendly . The location is great. Will come back again

All the staff were very kind and helpful. The location was perfect. Very quiet but close to everything you’ll need. Breakfast had good choices. The first morning I had a bahn mi and next day I had American breakfast. They both were good! We stayed as a family with children. We all had a great time and would recommend Piano hotel to our family and friends if they ever plan to visit Ho Chi Minh.

Staffs are very friendly and helpful. Rooms clean daily. Breakfast is okay, but same thing every day. **Recommendation, they should have different breakfast choices each morning.

Fantastic! This is not a big hotel with lobby and facilities. This is like staying at a nice family that takes care of you.

Staff are welcoming,area safe,lots of restaurant ,around