Pullman Hanoi

Good

Great stop over

clean room

Good room and good hotel facilities

Very nice room with superior breakfast composed of a wide choice of items.

Great staff, breakfast buffet, fitness center and common areas. The rooms are a bit tired; but comfortable. Overall highly recommend this property

Pros: Fun trip. Good quality hotel. Pickleball court on site (bonus!) as well as all the regular pool/gym/sauna etc. Cons: service staff taking coffee/tea orders at breakfast buffet couldn’t speak English and didn’t know the difference between coffee and tea. Every day for 5 days they got it wrong and I had to ask 2 or 3 times before I got what I wanted. My laundry wasn’t delivered on time, I needed to chase them up for it at 10pm. Then when it arrived half was missing. I followed up 2x more before I actually got all my laundry I ordered food at the pool and they told me couldn’t give to me with paying up front? I asked them to put it to my room, said she would check. Came back 5 mins later and said it was ok. Weird

There’s not much restaurant around the area. Too far from the main cbd( old quarter ). Some of the staff (reception staff ) can’t even understand basic english. Compare to the valet staff, they understand and speak english. Otherwise, the hotel is not bad at all. It’s just the communication is very prostrating.

Good

Terrible location I walked around for ages around dusty streets and trod in dog poo looking for somewhere to eat or get a cold beer. Hotel room is massive and creepy with only two plug sockets that work. Overall it felt like being in a time warp or in North Korea. You need to take a taxi for 15 minutes to get something to eat. Don't bother staying here at all.

This hotel was a good value for that we paid. Even though it’s not in the Old Quarter which is where most action is and where most tours offer pick up and drop off, it is not far from this area. Breakfast was great and a variety of cuisines, the gym was big and open 24/7, and all the staff we interacted with were very professional and helpful.

Room too small and need some repair.

The facility has a great gym, although warm it served its purpose. The facility also has a pickle ball court!!

We have stayed twice at this hotel in same month, each time we had an excellent experience and will return next time we visit Hanoi

Lovely hotel a short taxi ride from the major attractions. Technically, it would be 10-15 walk, too, but sidewalks in the area are filled with parked scooters, plus traffic does not stop for pedestrians on the crosswalk, so walking is challenging. We got to enjoy the pool for one day, but it was closed for renovations on Christmas Day. Maybe check if it open If pool is important for you. Excellent buffet breakfast. Would stay again when they fix the pool.

Very helpful staff. Great breakfast selection. Good value hotel. Rooms could use a little upgrading but it has the essentials in place. Swimming pool decking needs fixing. Overall we had a nice. comfortable and enjoyable stay there.

*Room very dark and dull* bathroom flush not working * shower appearance moldy * Bathroom towels are very old * Shower door is not close properly. Water came off all over floor* O'clock in the room is not working * Lavabove sink water came off all over everytime in use * Breakfast not enough viarities of Food.* Carpet appears very old with dark blue color * Light bulb in the room very low , make the room very DARK ! * Manager just hear the complain but seemed he might not do anything. Out of his territory ? Or nothing he can do !

Very good service, but the room was poor, bathroom not clean, shampoo dispensers not working, the room itself the same, room service didn't have a menu, you need to call to ask for a pricewould not expect from 5 star

Nice facilities and courteous staff, which was very helpful.

A pleasant place to spend a couple days