Hilton Cardiff

It was a good location.

Good location, no actual Hilton parking but there is very very close parking anyway. Pay for use pool and gym was a surprise.

The room and bedding was fine - clean. The rest of the hotel needs a really deep clean. I booked for the pool and jacuzzi and took one look and thought- no way am I going in there! The lifts need a deep clean between the doors and windows need attention. A good steam clean ever would do no harm. No bar open on Sunday evening. Nothing in the mini bar. Not even a bottle of water! On a positive note, it was quite enough to get some rest. For £200, I excepted better.

Helpful staff and very clean room

Had a nice stay at the Hilton, clean comfortable and great location. Slightly dated in areas (pool, and room) and lacking atmosphere in the bar (no background music). After spending £294 a night we were disappointed to find that we needed to pay an extra £10 per session to use the pool. We were not notified about this on reception which was disappointing. The hotel do offer a discount code on the NCP carpark which is a stones throw away, although this is still incredibly expensive. Lovely gesture of a balloon and cake for my son’s birthday which was a very well received when we entered our room.

The hotel itself is fine with very good location, but it does not have parking and the nearest car park NCP charges £35 a day and eveytime you drive you the last payment becomes invalid. The hotel should have negotiated much better deal with NCP, than just 10%. I didn't realised the parking fee is so high when booking.

Wonderful stay, beautiful hotel

Great location, close to shopping area and restaurants.

Charged me twice for the room

Edward stood out as an exceptionally helpful member of staff. So informative, friendly and knowledgeable and nothing was too much trouble. He went above and beyond and we were very grateful as it was our first visit to Cardiff. We had a deluxe room which was very comfortable, executive lounge was an added bonus. Breakfast was amazing, plenty of of choice.

Wonderful stay only one thing was only one toilet roll for 4 people

In addition to my very positive reviews of this hotel (above), I would like to give special recognition to Fatima at the Front Desk. She did an excellent job and went out of her way to help me out on multiple occasions during my week’s stay at the hotel. These included answering many questions, placing me in a well-located room upon arrival (different from the "assigned room"), and facilitating future reservations at your hotel. She is an ideal person to welcome people to your hotel due to her knowledge and sunny disposition – recognizing that many guests (myself included) are exhausted after strenuous and stressful travel to Cardiff (transatlantic flight!)

The hotel was modernised, clean and staff were friendly. Perfect location to access all amenities. Definitely returning!

Excellent location as well as top tier hotel

Excellent Hotel, well-located next to Cardiff Castle, parks, shopping areas, etc. Clean and well cared for. Reception staff went out of their way to be helpful (we had a complex booking because we were working around a concert bundle stay, with a booking before, and a booking after the concert date) and to make sure we had continuity in the room we stayed in and simplified things as much as possible to make it relatively seemless. Excellent restaurant and lounge. Paid breakfast is worth it for convenient schedule, and hot and cold selections. Only note is that the hotel hosts graduations celebrations during the end of June and the event room does not have a ceiling, meaning that the sound carries through the open foyer up to the upper levels, but events end relatively early. Bring earplugs if you are a light/early sleeper, just in case.

When we arrived we were surprised at how loud and rowdy the crowd in the bar were and then later this was replaced by a large number of loud and drunk teenagers later on attending their prom! The room was clean and comfortable, breakfast was perfect and the staff were more than helpful, but the noise and the building works going on outside made the stay slightly less enjoyable than it would have been otherwise.

Breakfast buffet offered plenty of options. Property convenient to shopping and restaurants. Across the street from the castle. Only downside was all the street construction which wasn’t their fault.

Perfect stay, would highly recommend it

Clean room, staff very friendly and happy to help. Lovely onsite restaurant, the food was delicious. Overall for our first stay it was made lovely. We will be back.

The room was nice and spacious but the bathroom looked dated specially the door. We pulled the beds together because we had children with us and where the bed was it was very dirty on the floor we found the an old dried cheeto under the bed which was not pleasant. The amenities were really good we really enjoyed the swimming pool, steam and sauna. Breakfast service was good and we found the staff very friendly and helpful. The views from the room over the castle were also really nice.