Does The Coal Exchange Hotel provide parking?

Yes, The Coal Exchange Hotel provides parking. Please confirm details directly with the hotel.

What do past guests say about The Coal Exchange Hotel?

The Coal Exchange Hotel is well-known for its Service and Facilites, Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

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The Coal Exchange Hotel

Name: The Coal Exchange Hotel
Address: The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ, The Exchange Bld, Mount Stuart Square, CF10 5FQ, Wales
Rating: 8.4

Hotels

8.4

/10

Very Good

724 reviews

What Guests Say About Their Stay

Jayne

10.0

/ 10

Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.

Sarah

10.0

/ 10

Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.

Kristin

10.0

/ 10

The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!

In the Area

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The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

The Coal Exchange Hotel is located in area / city Butetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in The Coal Exchange Hotel

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What's around The Coal Exchange Hotel

The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

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Location

The Coal Exchange Hotel is located in area / city Butetown.

About The Coal Exchange Hotel

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Coal Exchange Hotel exclusively for you.

The Coal Exchange Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, The Coal Exchange Hotel is the right place to stay.

All facilities in The Coal Exchange Hotel

Others

Public Facilities

Others
Restaurant
Smoke-free area
Safety deposit box
Elevator

Hotel Services

Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist
Concierge

Food and Drinks

Breakfast
Bar

Things to Do

Romantic proposal packages

Connectivity

Free WiFi

Accommodation Policy & General Information in The Coal Exchange Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

This property doesn't offer after-hours check-in. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:

Bar/Lounge
Dining venue(s)

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 01:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 01:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Coal Exchange Hotel	55
Another facilities in The Coal Exchange Hotel	Others, Smoke-free area, Safety deposit box, Luggage storage, Express check-out

Frequently asked question in The Coal Exchange Hotel

What are available facilities at The Coal Exchange Hotel?

There are top facilites at The Coal Exchange Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at The Coal Exchange Hotel?

The standard check-in time at The Coal Exchange Hotel is starting from 15:00 - 01:00 while the latest check-out time is at Before 11:00

Does The Coal Exchange Hotel provide breakfast?

Yes, The Coal Exchange Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Coal Exchange Hotel?

The Coal Exchange Hotel is a 3.5-star hotel.

How many rooms are available at The Coal Exchange Hotel?

The Coal Exchange Hotel has 55 rooms in total.

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More Reviews from Other Guests in The Coal Exchange Hotel

Overall Ratings & Reviews The Coal Exchange Hotel

Other sources (724)

8.4

Very Good

From 724 reviews

Cleanliness

8.4

Room Comfort

8.6

Service and Facilites

8.8

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Traveler Reviews The Coal Exchange Hotel

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Top reviews

Rhys

4.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

The hotel doesn’t have any air conditioning, apparently due to its age and historical importance to the Cardiff Bay area it has never been installed, even though theres was a temperature control in the room! So was very uncomfortable during our stay because of the hot temperatures. I asked for a fan but the hotel failed to provide one. The window wouldn’t close so was being disturbed at all times during the evening and mornings, especially as my window was close to the bin area and the staff were emptying the bottle bins from the night before! Overall we didn’t have a great stay so wouldn’t recommend staying here!

Warden

Friends and Family

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Great location and friendly helpful staff. Large comfortable room.

Anna

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.

Jayne

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Sarah

Leisure Family

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Kelly

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Hotel in a lovely spot for the bay.

Daniel

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

A lovely period building keeping many of the original features, with

Adam

Friends and Family

8.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

The hotel itself was very grand and comfortable. We had an excellent stay and staff were very attentive. The room we stayed in had a jacuzzi bathtub which was a massive bonus. However, if you book via hotels.com be sure to call the hotel to check they have the correct booking. We requested a twin room when we booked but was given a king room as, according to the receptionist, hotels.com do not pass these requests to the hotel. Located a short walk from the Bay and close to public transport links that connect to the rest of Cardiff. Would highly recommend!

Emma

4.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

As we had booked a presidential suite we expecting presidential standards, there were 3 tall fans in the room..all dusty, the bath seal was mouldy, the shower head was dirty and crusted with lime scale. To top it off we have been bitten on our legs and torso by something. We appreciate that this is an historical building however....it did not match the cost for 1 night

Gavin

4.0

/10

Reviewed 22 week(s) ago

The room was filthy. Thick dust on the wooden wall panelling. No shower curtain so everything in the bathroom got soaked. Thick dust on the standalone fans which presumably were in the room because the air conditioning was broken. Faeces on the side of the bath which when reported nobody came to clean. And very strange to have a jacuzzi bath in a room for 6 people (unless that is what you’re looking for!)

Jennifer

2.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

We were charged the full price even though we had already paid a large deposit, now have to get a refund from Expedia apparently. No hot water in the bath or shower, maintenance tried to fix it but we still only managed luke warm for a short period of time. Room was very dated, tiny bed looks lost in a large room with not much in the way of furniture.

Michael

8.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Really friendly and helpful staff

Sarah

4.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

We stayed on the same night as a school prom was being held at the hotel. It was an incredibly hot night and the noise from the students that had congregated outside the front of the hotel, was very loud. We returned to the hotel, from the principality stadium, at around 11pm and due to the noise and very ineffective air con unit, we didn’t sleep at all and decided to leave at 2am to drive 2.5 hours home. When we spoke to the guy on reception he apologised for the poor air conditioning and said it was because it was an old hotel. I’m all up for kids celebrating at their end of school prom but not at the expense of the hotel guests who have paid a fai price for an overnight stay. We won’t return to this hotel.

Lesley

6.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Lovely character hotel with helpful staff. Unfortunately no working aircon and the fan that was provided was pretty hopeless. Only one of the two windows opened.

Verified traveler

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Lovely hotel. Highly recommend

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.