Overall Ratings & Reviews Elmbank York, Tapestry Collection by Hilton

Great location. The room was lovely, very spacious, decorated well. Comfortable bed. We stayed in a suite which is across the road from the main hotel. Lovely reception area. Unfortunately our room wasn’t very clean. Dust on skirting boards and around corners of room. Grime on the shower. Smeary glass. Other than that we would stay again!!

We had a lovely stay at the Elmbank, the rooms are modern and stylish and the rest of the hotel is nice. The hotel did feel short of staff at times with the bar man having to run the bar and prepare food. We ordered food one evening and it was pretty basic for the price. I did notice that some of the communal areas could have been cleaner, the floors were dusty in areas. The breakfast was good, but being a smaller hotel, I have had better at bigger places. The staff were always friendly and helpful.

The decor and heritage of the property

A fabulous stay at Elmbank York on 8/9 March 2025 with my husband All staff were very pleasant and helpful, in particular Ria on Reception who was welcoming and friendly, and such a wonderful first impression on arriving at the hotel. Breakfast was lovely and again staff were very attentive. Our only criticism was the odour in our bathroom which we assume was coming from the shower drain. Overall a lovely stay and would definitely return.

Delightful hotel. Extremely comfortable , lovely staff though the dining is rather limited . The lovely manager assured me the menu is changing soon…. Thank goodness. !!

Lovely clean hotel only a 10 minute walk to the centre of York. Amazing art deco interior and room. Hotel staff very welcoming and friendly. Highly recommended.

Very nice hotel!

A very enjoyable stay, hotel and rooms very clean a d comfortable. Staff very friendly and attentive. Would stay again

Great and staff friendly place will definitely be coming back

Delightfully stylish hotel . Very comfortable . A little short of staff last night but i suspect thats due to me being here out of season.

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3rd time we’ve stayed here, lovely hotel. Walkable distance into town and only 10-15 mins from train station. Nice rooms and facilities. Let down this time by breakfast service, only two staff trying to clear tables, take orders and ensure replenishment of self service area, that said the hot breakfast was delicious.

Nice clean hotel, staff helpful and very friendly. Breakfast very good and plentiful. Would definitely stay again.

I wouldn’t normally leave a review but feel this needed mentioning. We turned up to find a group of 5/6 people waiting to check in. The woman behind reception had walked out in a huff and left them waiting there for some time and when she finally returned, she refused to check them in. She asked us if we wanted to check in before them purely out of spite, to which I replied no I’m not jumping the queue as did the people 3rd in line behind us. She then went on a tirade to her colleague about none of us wanting our keys and walked out again leaving us all in hotel reception purgatory for over 30 minutes as there was no one else on site reception trained. Luckily a gentleman on annual leave was in the area and could come in and sort us all out - thank you this was appreciated! This is the only reason I have marked down a star. The rest of the stay was brilliant in every aspect and the rest of the staff couldn’t do enough for us, we got a pint each on the house and complimentary breaky which was great. It seems a shame that one person acting up like that can ruin what would have been a perfectly good stay. The people she refused to serve were kind, well to do people who didn’t deserve that kind of treatment. One of which was celebrating his birthday with family. I hope they’ll be able to laugh about it like we did in the end - but I hope the hotel realise that the blonde lass shouldn’t be in a public facing job like that it was embarrassing and like nothing I’ve ever seen.

We stayed here last yr and was so impressed we booked again this yrs experience wasrnt has good but stefen the manager was quick to sort any problems out for us still loverly hotel comfy beds and nice warm rooms

Check in was slow due to the amount of rooms having to be turned. We actually prebooked room but was allocated another amd had to wait for it to be turned over. When enquired our original choice was available. Other than that the hotel as great

I’d booked two rooms for two couples - which were very different. I appreciate the property is historic, but one room was very small and cramped with a lowered ceiling. The breakfast was good overall with a lot of choice but just one hot drinks machine for the whole hotel often made for queuing. The restaurant had a good range of dishes which were all delicious and well-made - it was lovely not to have to go out in the evening to find food! The staff were very helpful and friendly and the rooms were clean. It’s close to the centre but in a quieter area.

Lovely and well kept hotel, especially the reception, restaurant and staircase areas. I asked if we could stay at a room in the house, not the courtyard, since the reviews mentioned that those were nice, and the staff helpfully moved us there. Service was excellent overall. The rooms themselves were comfortable and nicely decorated, although there were a couple cobwebs, the TV could do with an update and the body wash and lotion tubs in the bathroom needed a refill. The minibar looked a bit tired too. Other than that, we had a nice, confortable stay.

First class service, great stay. Lovely hotel.

Beautiful boutique hotel,staff friendly and helpful,love staying here,dust on skirting boards & window sills is the only thing i could fault with,other than that,great place to stay 😀