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I always stay in Hotel Emporio on my visits to Ixtapa. However, during each of my 3 visits so far in 2026, they have been doing some kind of remodeling, painting or some other inconvenient activity that it bothersome to some or many guests. Aside from that, upon each visit I find out that one of my favorite employees is no longer with the hotel and this is disappointing. However, I always receive great service from the positive and friendly employees and I always enjoy my stay at the hotel. I love the location which is close to much shopping, bicycle rental and convenience stores. The combi and taxi transportation is easily accessed her, also. The weather on this visit was rather hot and humid and Google described many days as ¨excessive heat advisory¨. Hotel room airconditioning worked fantastic! I would like to give a special shout out to the following employees who excelled during my week long stay. Ángeles and Yeraldi were stellar at the Arrecife restaurant. Brisa was magnificent with her sandwiches and ice cream at the Deli. Georgina was pleasant and helpful at reception and Julián was superb as bellboy at the entrance. Of course, Rosa on the entertainment or animation staff was her regular enthusiastic and welcoming self spinning the hit music and guiding the many activities. I plan to return at the end of the year when the heat and humidity subside to a more seasonably comfortable level.

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Emporio Ixtapa Hotel was nice. The staff is very welcoming from start to finish, the food options were good. The room cleaning was punctual like always and everyone always answered questions very nicely. It’s not a luxurious hotel, but I would much rather stay at a central location hotel with amazing staff, good food, than an expensive hotel with the a bad beach, horrible food and workers who think they’re all that and a bag of chips. I would stay there again and again!

Food was great

It’s in need of updates. Ac in our room broke and wasn’t fixed after letting them know first thing in the am until a second call was made at 5pm. The first fix was to open a window in +33degrees

Very nice property. Pool area and beach are awesome. Lots of dining and shopping options right across the street.

All was excelent. Just little inconvinients en elevator

We had a wonderful time. The Emporio fulfilled all expectations!

The hotel are very good location close to everything; restaurants,bars, shopping stores; transportation; great food and a lot of variety; nice bed and pillows;

Always a great time here.

Very friendly staff. The property only had one functioning elevator which was awful. We paid for the all inclusive and the food was delicious.However, reservations are required in order to have dinner on the property. We failed to make reservations two days in a row because they no longer had availability at their restaurants.

The property overall was very clean; it was easy to get to from the airport 25-minute cab ride 630 pesos. Food was amazing and staff was super friendly too. I would like to say a massive thanks to Isis who made sure we had an amazing room. Vania was amazing, she was the person who had all the answers. She gave us amazing suggestions about places to see and go. Eloy was as well super helpful and super nice. Our overall time was incredible; it is a great place to re-set and recharge. Thank you Emporio!!

Staff is great and helpful! Nice location on the beach! Gets loud in the evenings. Lots of families...we love Emporio.

Breakfast was very good and meals tasted good to eat. Bedroom beds are very comfortable and clean room! Swimming pool area very clean. Staff was very friendly!

A great room with a wonderful ocean view.

Staff are fantastic. My ocean view room was on the corner so had 2 windows with 2 different views. An older hotel but has been updated. Remember this is a Mexican hotel and the majority of guests are Mexican families. That is what I like about it but others not so much.

Manager Geogiana at the reception attended to all my needs.

Clean room with ocean view and food is good!