Emporio Ixtapa - with Optional All Inclusive

Nice pool area, helpful staff, clean rooms,

It’s an inexpensive all inclusive hotel if you choose that option. I liked that you could do ala carte as well. My family enjoyed it. Food was good. Right on the beach. The towel system is slow but I understand why. The entertainment was good. We had live music. Itvisxreally close to shots and restaurante if you choose to leave the beach and pool. I could only do 2 -3 days of all inclusive . There’s a Dominos right outside the property. Lots of cabanas and chairs . It’s a smaller resort/ hotel. Free parking is a plus. Wifi was good.

I did not realize that this was a loud party hotel. It was old and dirty. Pool was murky. Room was dirty. Strike happened the day after we got there The staff were EXCELLENT in getting us booked into another hotel since the hotel was shutting down due to the strike. Thank you to the staff. We stayed at las Brissas a much cleaner and well maintained hotel.

Less than 24 hours at the hotel, they closed it stating that they had "a problem" and we had to check out. Nobody said a word and nobody contacted us from any institution connected with this trip. Not happy with anyone involved. We found out when we went down for supper. No food, leave...

Awesome

Everything was incredible

The place was older than expected, the staff was good although spoke little English so a few misunderstanding along the way. The pool was nice but overly crowded and extremely loud. The corner suite was spacious though the air conditioning smelled musty.

Rooms were clean and staff very friendly. Great view from room.

The room smelled like dirty mop water . The pillows and sheets had black stuff all over them . The fridge didn’t work so we had to request another . Only one elevator for 100’s of people and the place was so packed it was uncomfortable . The hot tub was slimey when sitting down and the pool was so warm for the 100s of people in it . I was suppose to stay 3 nights and decided to check out after 1 night and they would not issue me a refund . Out of the 5 hotels we stayed at this was the worst one . I do not recommend!

It was all very good, loved the atmosphere.

The service was exceptional. The breakfast omelets were fabulous. Rosa in animation was enthusiastic! Abigail and Gina in reception were delightfully welcoming. Julian and Jesus were terrific bellboys. Itzel was pleasant and helpful with assorted issues. Although there are a couple of new bicycles, they still need MORE new bicycles. The air conditioning was a blessing as it was particularly humid this visit. The beach was super clean and the lounge chairs and umbrellas were great for sunbathing and enjoying the days and the sunsets. I always thoroughly enjoy my stays at Hotel Emporio and I will continue to do so on future visits. The staff is dedicated to making everything wonderful for me as a guest and I truly appreciate all of their smiles and kind gestures in serving me.

We visited in November. Well, it only interrupted our sleep. One night, we are generally good at sleeping with noise, there was regular dance music coming from the nearby property. We do enjoy meeting other guests and this hotel at this time of year is completely focussed on local guests. So if you would like to meet other visitors from English speaking countries at this time of year, it did not seem to be an option. There are English speaking staff, but many of the staff also do not really speak English. Because this is an area of large/mostly all-inclusive hotels. There is no evening dining options along the beach, no real vibe at night. As you’ll see in other reviews, there are good restaurants outside of the hotel but the area was very quiet. I was told that January through March may be a more interesting time to visit. When I checked in, I was told that I could charge things to the room using my wristband, but it took three visits to the front desk to input my credit card so it wasn’t until the last day that this worked. The beach is nice, the ocean is warm, the waves to crash pretty hard (so kids, and those who do not want to dive the waves need to stay in quite close). I noticed a margarita at the pool bar was $15 Canadian equivalent. I didn’t see a happy hour.

The room was ok but a couple hotel workers were very very rude... left hotel to enjoy the city

Great location, staff and venues

2nd time staying here. Ocean view room was spacious, clean and the bed comfortable. Bathroom was also spacious and clean.

The hotel staff was outstanding. Very helpful and professional. Drinks ver week

Excellent

We stayed here for 5 nights from Oct.11 - Oct 15 and extended it through the 16th. We had an oveanview king room on the 7th floor. This was our 2nd year to stay here. The rooms are clean, the bathroons are generously sized, showers had great pressure. We didn't eat at the restaurants for any meals as we were visiting family and ate our meals with them. They had entertainment every night and the bartender makes a great margarita. We will definitely be staying again next year.

Our car was hit by another car and no one notified us causing damage we had to pay for.

I loved the view