Staff was extremely helpful. Excellent restaurant recommendations.

Guests are not allowed to use the refrigerator; if you want to use it, you have to pay 10 euros. I paid 250 euros per room per night. The minibar is off-limits; if you want to eat anything, you have to pay a 100 euro deposit. Most five-star hotels include this in the room rate. When I asked if they could remove items from the refrigerator so I could store yogurt and medicine, the hotel said they could, but I would have to pay an extra 10 euros. The room was very old. The air conditioning didn't work; I asked the hotel to fix it, but they sent a fan instead. The curtains wouldn't open. When showering, the hot water suddenly turned cold. This is a five-star hotel? It doesn't deserve five stars; two stars would suffice. I feel terrible; it was a really bad experience.

Hallway is smelly; choice of food for breakfast is limited. Room is spacious.

The staff was outstanding! The pillows were the best! The room was a bit of a walk to get to but we got used to it

The room and bathroom room were rundown on it of date

Location

Excellent

Staff was great and location was perfect for wandering for sights.

The Sofitel is well located in Strasbourg, close to all the major attractions and public transport. The staff are friendly and attentive. The hotel is somewhat worn in places with stained carpets in corridors and room lobbies. Bed was clean and comfortable and the room was quiet.

Staff were nice and housekeeping was great (very clean), this review is about the condition of the hotel. The hotel definitely doesn’t feel like ‘5 stars’; dated & run down, musty/damp room smell that doesn’t go away, a lot of ambient HVAC background noise. Won’t be booking Sofitel by default again for a while.

The AC struggled hard and it was not that hot outside. We (7of us) sweated like heathens through the night on hard, lumpy beds.

The AC never cooled the rooms, it was always hot and didnt feel the air moving. The hotel staff did not do anything about it. It is rated as a 5 star hotel and it should not be rated like that. It felt like a 3 star hotel

Great location and great staff I would highly recommend it

Everyone was very friendly and helpful, food was very good specially breakfast, the room I stayed in was on the 3rd floor near a major renovation. But overall it was comfortable stay. Thank you

Staff were friendly and courteous. Concierge services were excellent. Hôtel itself was clean, comfortable and well positioned. Would definitely recommend to others and would stay here again.

Perfect stay. Very helpful and attentive staff. The breakfast was very good and plentiful. Will stay again without hesitation.

Won’t stay there again. Poor customer service

It’s centrally located but other then that hotel rooms are pretty basic

An hotel a bit old but comfortable. Nice staff. 1 hour wait to get the room.

Great location for visiting the Christmas markets. Excellent staff, especially the concierge!