The reception and cleaning staff were very helpful. The hotel decor is rather dark and dated. The lift was out of order so I had to go up 6 flights of stairs to my room. The fire/room doors do not have a soft close option so you are often disturbed. Walls are fairly thin, voices/tv can be heard through them. Breakfast was adequate, I have had better. Rooms are a good size, with plenty of towels/toilet roll (1 ply), tea and coffee. Very good size tv.

Dated hotel, but ideal for a night or a couple

Room was clean and the beds very comfortable. The creaky floorboards were a bit of an issue, very loud in both the room we stayed in and the one directly above us! It is however a very old building so that is to be expected. The lift wasn’t working but wasn’t an issue as we were on the second floor. We didn’t eat there so can’t comment on the food but the location was ideal

Staff very helpful and really enjoyed our stay. Lovely stay in Carlisle and very reasonable for a city centre stay.

Lovely old Hotel just around corner from Railway Station. Very central. Busy area and, having stayed on a Friday night, was a lot of people around. Room was very adequate for one. Had bath and shower over bath. Bed very comfy and option of 2 pillows. I sleep well almost anywhere, so noise from business next dooe did not keep me awake. Earplugs provided if you are a light sleeper. Staff friendly on arrival and check out.

Toilet seat not fixed to toilet, was reported but nothing done.

Helpful staff nice quiet room easy parking and close to shops and restaurants excellent wi fi

nice stay room old style but cosy

I did not use the business facilities

Clean rooms Staff very professional

Great 1 night stay, very close to the train station, rooms were a good size if a little dated but the bed was clean and very comfortable with great pillows.

The room was amazing we had robes and slippers provided. It was absolutely amazing and had loads of amenities

Dated but clean room. Staff friendly

Staff was brilliant however, the room needs to be re furniture, cleaned better and maybe better sound proofing the rooms. First floor corridors smells very bad.

Good clean and comfortable room. Hotel close to train station.

Have been staying at the Carlisle County hotel for over 5 years, ideal central locations and very chilled out and efficient team of yng stuff but they have started chargeing £8 a night to park your car which has until now been free to park so sorry guys you have lost this regular customer

Very clean, basic and friendly. Ideal as a stop over whilst travelling.

Room and bathroom were very clean and it was very quiet. The staff were great and I will be using this hotel on my visits to Carlisle.

An old but enjoyable hotel, efficient staff

Great friendly girl on check-in. we arrived early and she let us check in. great location for everything. 2 mins from station. Hotel is old but was clean. would definitely use this hotel again.