9.0
Exceptional
From 1,737 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.2

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Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Donald
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A OK
Divya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

So Beautiful property . I would love to stay here again Thank you
Darren
icon-Business with Friends
Business with Friends
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful hotel, amazing history and architecture. However the stay is only as enjoyable as the customer service experience. I'm extremely disappointed with the customer service experience. It was the worst customer service I have ever had at any hotel and I stay in Fairmont hotels about 25 nights a year. I had tried emailing the hotel to modify my bookings prior to the stay, I never received any responses. I called and was told upon arrival they would be happy to assist me. When I arrived and approached front desk services I was told it was too late to modify my bookings. I needed to cancel one room completely and they would not cancel it for me, even when explaining I was told I would be able modify the booking upon arrival by a representative. We ended up paying full price for a room that no one checked into with no form of compensation. Hotel staff apologized and said sorry there was nothing they could do. I would recommend visiting this hotel and experiencing it, however due to the customer service I would encourage you to stay elsewhere.
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Julia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The entire experience was superb.
Cindy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel staff were amazing. Hotel itself was clean and beautiful.
edy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is iconic but older facilities prevent it from offering more modern amenities. Overall experience was positive
Rachel
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our stay was
Jason
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Sean
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was an amazing stay except that no one told us of the nightly parking fee:/
Rajender
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fairmont was so royal and so central to everything
Ginny
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Top service. Top location for walkability. Great bus tour to Butchart Gardens right outside the Empress. When you travel to Victoria, there is no better place to stay!
Derrick
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was perfect! Location, food, drinks, friendly staff. Definitely recommend!!
Stephen
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Love the Empress. Went there on our honeymoon and just revisited for our 20th anniversary. Obviously updated a few years ago so we were pleasantly surprised. Even nicer than we remembered and the staff as always is top notch. Can’t wait to stay there again.
Nilana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Lovely historic hotel. Beautiful everywhere inside and out. Great location. Staff were amazing.
Danielle
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

absolutely beautiful hotel - gorgeous gold lounge! didn't want to leave . Only wish we had a bathtub in our room .
Meghan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

From the moment you arrive the staff at the fairmont make you feel so welcome! The Gold Club service takes it to the next level. Highly recommend.
Julie
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely wonderful. Will come again. Highly recommended.
judy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

All staff!! We had an amazing experience.
Stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We will return to the Empress. Outstanding staff and facilities. Worth the price!
Mely
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Its amazing friendly staff the check in front desk is smooth and fast our room is ready as we arrive .
Number of reviews per page
20
40