Fairmont Empress

Hotels
9.0
/10
Exceptional
2,012 reviews

What Guests Say About Their Stay

Steven

10.0
/ 10
Hotel and staff were great. If you booked gold floor amenities there is a separate area and special check in desk.

sandra

10.0
/ 10
It's been my lifelong dream to stay at The Empress Hotel & finally for my 50th birthday i decided on a spontaneous trip to the island for a night & splurged on the Empress as it was 1 of the only hotels with a pool *& open till 11pm. We'd be getting in later so the trip circled around swimming. After getting to our room i phoned the front desk as it only had a shower & the reservation promised a bath. We waited 15 mins and were escorted to another room with tub. We quickly changed into our swimsuits & even got lost trying to find the pool so an employee pointed us in the right direction. To our dismay the pool was undergoing renovations & a sign outside said it was closed till end january! 😔 i called the front desk as i felt this shouldve been mentioned in their advertising & was put thru to the manager. I told her how disappointed i was and she apologized profusely & had 2 gorgeous deserts sent up to the room for my birthday along with a voucher for breakfast on them in the morning. Although the night was rather dull as it was cold & rainy & i just took a hot bath & went to sleep, the breakfast was 5 star & the service couldnt have been better! There were other renovations going on in the hotel also so lesson learned i shouldve double checked about the pool before booking. All in all it was still nice to finally have "a night in the castle" but very much overrated & still disappointing considering the price. Also we expected a much more luxurious Vi

Andrew

10.0
/ 10
I am tired of being pestered for a review by the hospitality industry. If I am not satisfied I will let you know otherwise if you do not hear from me you can assume you have done your job and provided the expected service for which I am paying.
In the Area
See Map
721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5

Main Facilities

See more
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Capital Regional District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
See more
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

Fairmont Empress Address: Map & Location

721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5
Discover More Places
Others Fairmont Empress
Others 2 Fairmont Empress

Discover More About Fairmont Empress

Fairmont Empress Rates per Night

Looking for the best hotel prices? Fairmont Empress room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Finding the perfect hotel promotion is easy when you know where to look.

Hotel prices can fluctuate, so it's always a good idea to check for the latest deals and discounts. Whether you're planning a weekend getaway or a longer stay, knowing the hotel rates helps you budget and plan your trip effectively.

Fairmont Empress Location & Address

Fairmont Empress is located at 2000 Stanley Park Dr, Victoria, BC V6G 3E2, Canada. This iconic hotel is situated in the heart of Victoria, British Columbia, known for its stunning harbor views and historic charm. The hotel is approximately 1.5 km from the city center.

How to go to Fairmont Empress from Airport

Need to know how to get to Fairmont Empress from the airport? Getting from Victoria International Airport (YYJ) to Fairmont Empress is easy with several convenient options. Here's a breakdown to help you plan your journey:

  • Taxi (most direct): Taxis are readily available outside the airport terminal. The ride to Fairmont Empress takes approximately 30-40 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services are available at the airport. This is a convenient option, and the ride takes about the same time as a taxi.
  • Airport Shuttle (most affordable): Several shuttle services operate between the airport and downtown Victoria. This is a more budget-friendly option, but the journey may take longer due to multiple stops.

Tips: For the most convenient route, consider a taxi or Ride Hailing service for a direct trip. If you're on a budget, the airport shuttle is a great choice.

Fairmont Empress Reviews & Summary

Want to know what others think about Fairmont Empress? Hotel reviews often highlight the luxurious experience and exceptional service. Guests consistently rave about the hotel's elegant rooms, stunning views, and prime location.

Fairmont Empress is known for its afternoon tea, a truly unique experience. The hotel's historic charm and modern amenities create a memorable stay. "Absolutely stunning hotel with impeccable service and a perfect location!"

Fairmont Empress Room Types Available

Wondering about the different hotel room types at Fairmont Empress? The hotel offers a variety of rooms to suit every traveler's needs. Here's a look at the available room categories:

  • Fairmont Room: Offers comfortable accommodations with city views.
  • Deluxe Room: Features more space and enhanced amenities.
  • Harbour View Room: Provides stunning views of the Inner Harbour.
  • Signature Harbour View Suite: Offers a luxurious experience with a separate living area and breathtaking views.
  • Fairmont Gold Rooms and Suites: Provides exclusive access to the Fairmont Gold Lounge with personalized service and complimentary amenities.

Smoking/non-smoking rooms are available. Please inquire about pet-friendly options and any associated charges.

Hotel Facilities in Fairmont Empress

What amenities does Fairmont Empress offer? The hotel provides a range of facilities to ensure a comfortable and enjoyable stay. Here's a list of what you can expect:

  • Willow Stream Spa: Offers a variety of treatments and services.
  • Indoor Swimming Pool: Perfect for a relaxing swim.
  • Fitness Centre: Equipped with modern exercise equipment.
  • Meeting and Event Spaces: Ideal for conferences, weddings, and other events.
  • Gift Shop: For souvenirs and essentials.

Operating hours and extra fees may apply for certain facilities. Please check with the hotel for details.

Hotel Buffet or Restaurant/Cafe in Fairmont Empress

Looking for dining options at Fairmont Empress? The hotel boasts several restaurants and cafes to satisfy your culinary cravings. Here's a glimpse of what's available:

  • The Dining Room: Offers fine dining with a focus on local and seasonal ingredients. Price per person: $75 USD.
  • Q Bar: A stylish bar serving cocktails and light bites.
  • Lobby Lounge: Perfect for afternoon tea and casual dining. Price per person: $60 USD.
  • Empress Room: Offers a buffet breakfast. Price per person: $40 USD.

Signature dishes include the afternoon tea experience and the locally sourced seafood dishes. Opening hours vary, so check with the hotel for the latest information.

Fairmont Empress Airport pickups and How to Book

Does Fairmont Empress offer airport transfers? The hotel does not offer a dedicated airport shuttle service. However, you can easily arrange a taxi or Ride Hailing service from Victoria International Airport (YYJ) to the hotel.

Nearby MRT Station & Bus Stops

Need to know about public transport near Fairmont Empress? The hotel is conveniently located near several bus stops, making it easy to explore the city. Here's what you need to know:

  • Bus Stop: Several bus stops are located within a short walking distance of the hotel.
  • Public Transport Card: You can purchase a Compass Card at various locations, including convenience stores and transit stations.

Nearby Attractions for Family / Kid Friendly

Planning family fun near Fairmont Empress? There are plenty of attractions to keep everyone entertained. Here are some nearby places to visit:

  • Inner Harbour: A short walk from the hotel, offering boat tours, street performers, and stunning views. Free.
  • Royal BC Museum: Explore the history and natural wonders of British Columbia. Entry price: $18 USD.
  • Beacon Hill Park: A beautiful park with walking trails, gardens, and a petting zoo. Free.
  • Butchart Gardens: A world-renowned display of floral beauty. Entry price: $35 USD.
  • Craigdarroch Castle: A historic mansion with stunning architecture and fascinating stories. Entry price: $17 USD.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Fairmont Empress (Mabalacat)

Looking for great food near Fairmont Empress? Here are some dining options to explore:

  • Cafes/ Restaurants:
  • The Courtney Room: Offers modern Canadian cuisine.
  • Nautical Nellies: Known for its seafood and lively atmosphere.
  • Red Fish Blue Fish: A popular spot for fish and chips.
  • Local Streetfood:
  • Hainanese Chicken Rice: A classic dish available at various local eateries.
  • Laksa: A flavorful noodle soup with coconut milk and spices.
  • Kaya Toast: A popular breakfast item with coconut jam and butter.
  • Char Kway Teow: Stir-fried noodles with seafood and vegetables.
  • Satay: Grilled skewers of marinated meat served with peanut sauce.

Shopping places near Fairmont Empress (Mabalacat)

Need to do some shopping near Fairmont Empress? Here are some shopping options in the area:

  • Market Square: A historic area with unique shops and boutiques.
  • Bay Centre: A shopping mall with a variety of stores.
  • Government Street: Known for its souvenir shops and local crafts.

Other Places to Stay Near Fairmont Empress

Looking for other hotels near Fairmont Empress? Here are some options to consider:

  • Luxury/5–6 Star Hotels Nearby:
  • Magnolia Hotel & Spa
  • The Oak Bay Beach Hotel
  • Hotel Grand Pacific

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Four-Star Hotels Nearby:
  • Days Inn by Wyndham Victoria on the Harbour
  • DoubleTree by Hilton Hotel Victoria
  • The Parkside Hotel & Spa

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Three-Star Hotels Nearby:
  • Quality Inn Downtown Inner Harbour
  • The Strathcona Hotel
  • Days Inn by Wyndham Victoria Uptown

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Reservations

Ready to book your stay at Fairmont Empress? Check hotel availability and make your reservations through Traveloka for the best deals and a seamless booking experience. Enjoy your trip!

All facilities in Fairmont Empress

Others Fairmont Empress
Others

Things to Do

  • Hot tub
  • Indoor pool
  • Picnic area
  • Garden
  • Shops
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking (surcharge)

Business Facilities

  • Conference center
  • Business center
  • Conference room
  • Meeting rooms
  • Conference rooms

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Restaurant
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Shuttle Service

  • Ferry terminal shuttle (surcharge)
  • Cruise shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Fairmont Empress

Important Note
  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 39.00 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Hot tub, Indoor pool, Picnic area, Garden, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Fairmont Empress?
Check-in time at Fairmont Empress is staring from From 16:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Fairmont Empress?
Fairmont Empress is officially classified as a 4.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
See All

More Reviews from Other Guests in Fairmont Empress

9.0
Exceptional
From 2,012 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
CARSON
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean and comfortable rooms. Friendly staff and convenient location!
Terrence
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent as always
Camilla
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room was clean, furniture uncomfortable. The bed though was great, positioned in an alcove so very quiet for sleeping. The sheets and pillows were fantastic. Slepted well. But no comfortable chairs to sit in. Poor natural light, had tiny windows (2). Very poor view. Especially for the cost of the room. When I arrived there was a dog bed and water bowl in the room. The porter asked where my pet was, I said I didn't have one. I do have to say the bathroom amenities where awesome and housekeeping was also amassing and helpful. Had to ask for slippers due to very cold bathroom floors. Coffe pot not working right and no coffee mugs, but housekeeping took care of it. Needed a bath tub mat for safety reasons. The TV channels and shows didn't match up at all plus poor choices as well. Not everyone streams off there phone for shows, especially older people. I am one of those. Your food options were very limited, to expensive and abit elaborate. Could have enjoyed just some crumpets and tea with some simple choices. More soup otions and simple sandwiches. Afternoon tea was so nice and the staff so helpful and nice. Have been coming to Victoria my entire life, it was my mom's childhood home and I will be coming back.
Read More
Ian
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Didnt have breakfast.
Steven
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel and staff were great. If you booked gold floor amenities there is a separate area and special check in desk.
sandra
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It's been my lifelong dream to stay at The Empress Hotel & finally for my 50th birthday i decided on a spontaneous trip to the island for a night & splurged on the Empress as it was 1 of the only hotels with a pool *& open till 11pm. We'd be getting in later so the trip circled around swimming. After getting to our room i phoned the front desk as it only had a shower & the reservation promised a bath. We waited 15 mins and were escorted to another room with tub. We quickly changed into our swimsuits & even got lost trying to find the pool so an employee pointed us in the right direction. To our dismay the pool was undergoing renovations & a sign outside said it was closed till end january! 😔 i called the front desk as i felt this shouldve been mentioned in their advertising & was put thru to the manager. I told her how disappointed i was and she apologized profusely & had 2 gorgeous deserts sent up to the room for my birthday along with a voucher for breakfast on them in the morning. Although the night was rather dull as it was cold & rainy & i just took a hot bath & went to sleep, the breakfast was 5 star & the service couldnt have been better! There were other renovations going on in the hotel also so lesson learned i shouldve double checked about the pool before booking. All in all it was still nice to finally have "a night in the castle" but very much overrated & still disappointing considering the price. Also we expected a much more luxurious Vi
Read More
Andrew
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I am tired of being pestered for a review by the hospitality industry. If I am not satisfied I will let you know otherwise if you do not hear from me you can assume you have done your job and provided the expected service for which I am paying.
Murray
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Outstanding service!
Hongying
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not in a good condition. The room was not clean at all.
Kim
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was clean and the staff were amazing.
Caleb
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Pool etc. all being renovated and are closed long-term as of January 2026.
caleb
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was smaller then I thought it would be
Slave
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Initially we didn’t have the room ready on time (4pm). The room we eventually got was below our expectations for a Fairmont. But the manager took note of that and replaced it with probably one of the best rooms they had.
jake
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was great
sahar
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Thank you
Emily
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was wonderful experience staying at Fairmont Empress. Clean room.
JENNY
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean rooms, friendly staff, good amenities.
Bhavnesh
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff didn't send massage to me after checking in at front counter about my room is ready very unprofessional I know they are busy what it's very famous brand should to better gust service .
Yuxi
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was very small and outdated. The front desk staff’s service was not professional.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Absolutely! My wife and I will be back!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 2,012 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
CARSON
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean and comfortable rooms. Friendly staff and convenient location!
Terrence
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent as always
Camilla
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room was clean, furniture uncomfortable. The bed though was great, positioned in an alcove so very quiet for sleeping. The sheets and pillows were fantastic. Slepted well. But no comfortable chairs to sit in. Poor natural light, had tiny windows (2). Very poor view. Especially for the cost of the room. When I arrived there was a dog bed and water bowl in the room. The porter asked where my pet was, I said I didn't have one. I do have to say the bathroom amenities where awesome and housekeeping was also amassing and helpful. Had to ask for slippers due to very cold bathroom floors. Coffe pot not working right and no coffee mugs, but housekeeping took care of it. Needed a bath tub mat for safety reasons. The TV channels and shows didn't match up at all plus poor choices as well. Not everyone streams off there phone for shows, especially older people. I am one of those. Your food options were very limited, to expensive and abit elaborate. Could have enjoyed just some crumpets and tea with some simple choices. More soup otions and simple sandwiches. Afternoon tea was so nice and the staff so helpful and nice. Have been coming to Victoria my entire life, it was my mom's childhood home and I will be coming back.
Read More
Ian
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Didnt have breakfast.
Steven
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel and staff were great. If you booked gold floor amenities there is a separate area and special check in desk.
sandra
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It's been my lifelong dream to stay at The Empress Hotel & finally for my 50th birthday i decided on a spontaneous trip to the island for a night & splurged on the Empress as it was 1 of the only hotels with a pool *& open till 11pm. We'd be getting in later so the trip circled around swimming. After getting to our room i phoned the front desk as it only had a shower & the reservation promised a bath. We waited 15 mins and were escorted to another room with tub. We quickly changed into our swimsuits & even got lost trying to find the pool so an employee pointed us in the right direction. To our dismay the pool was undergoing renovations & a sign outside said it was closed till end january! 😔 i called the front desk as i felt this shouldve been mentioned in their advertising & was put thru to the manager. I told her how disappointed i was and she apologized profusely & had 2 gorgeous deserts sent up to the room for my birthday along with a voucher for breakfast on them in the morning. Although the night was rather dull as it was cold & rainy & i just took a hot bath & went to sleep, the breakfast was 5 star & the service couldnt have been better! There were other renovations going on in the hotel also so lesson learned i shouldve double checked about the pool before booking. All in all it was still nice to finally have "a night in the castle" but very much overrated & still disappointing considering the price. Also we expected a much more luxurious Vi
Read More
Andrew
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I am tired of being pestered for a review by the hospitality industry. If I am not satisfied I will let you know otherwise if you do not hear from me you can assume you have done your job and provided the expected service for which I am paying.
Murray
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Outstanding service!
Hongying
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not in a good condition. The room was not clean at all.
Kim
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was clean and the staff were amazing.
Caleb
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Pool etc. all being renovated and are closed long-term as of January 2026.
caleb
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was smaller then I thought it would be
Slave
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Initially we didn’t have the room ready on time (4pm). The room we eventually got was below our expectations for a Fairmont. But the manager took note of that and replaced it with probably one of the best rooms they had.
jake
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was great
sahar
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Thank you
Emily
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was wonderful experience staying at Fairmont Empress. Clean room.
JENNY
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean rooms, friendly staff, good amenities.
Bhavnesh
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff didn't send massage to me after checking in at front counter about my room is ready very unprofessional I know they are busy what it's very famous brand should to better gust service .
Yuxi
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was very small and outdated. The front desk staff’s service was not professional.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Absolutely! My wife and I will be back!
Number of reviews per page
20
40