Fairmont Empress

Hotels
9.2
/10
Exceptional
2,823 reviews

What Guests Say About Their Stay

Susanne

10.0
/ 10
Love staying here, the atmosphere is cool, the staff is amazing. It’s the perfect location. Love all the history behind the hotel and the high tea. It’s something everyone should experience at least once.

Karla

10.0
/ 10
Great location to Harbour and running trail. Extras like pillow service with cozy bed and friendly staff were exceptional.

YOON JUNG

10.0
/ 10
Very attentive and welcoming staff including reaching out to find out any baby/toddler amenities and arrival time. Thank you
In the Area
See Map
721 Government St, Capital Regional, British Columbia, Canada, V8W1W5

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Capital Regional District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional, British Columbia, Canada, V8W1W5
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Lobby Fairmont Empress
Lobby 2 Fairmont Empress

Discover More About Fairmont Empress

General


Near Miniature World

Location


With a stay at Fairmont Empress, you'll be centrally located in Victoria, steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. This family-friendly hotel is 0.2 mi (0.3 km) from Victoria Bug Zoo and 0.2 mi (0.4 km) from Victoria Harbour.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Government Street - 0.1 km / 0.1 mi
Greater Victoria Visitors & Convention Bureau - 0.2 km / 0.1 mi
Victoria Conference Centre - 0.2 km / 0.2 mi
Royal BC Museum - 0.3 km / 0.2 mi
Miniature World - 0.3 km / 0.2 mi
Maritime Museum of British Columbia - 0.3 km / 0.2 mi
British Columbia Parliament Building - 0.3 km / 0.2 mi
Victoria Bug Zoo - 0.4 km / 0.2 mi
Thunderbird Park - 0.4 km / 0.2 mi
Bay Centre - 0.4 km / 0.3 mi
Helmcken House - 0.5 km / 0.3 mi
Victoria Harbour - 0.5 km / 0.3 mi
Beacon Hill Park - 0.5 km / 0.3 mi
Legislative Assembly of British Columbia - 0.5 km / 0.3 mi
Greater Victoria Public Library - 0.6 km / 0.4 mi

The nearest airports are:
Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 0.3 km / 0.2 mi
Victoria Intl. Airport (YYJ) - 26.5 km / 16.5 mi
Roche Harbor, WA (RCE) - 272.1 km / 169.1 mi
Friday Harbor, WA (FRD) - 258.8 km / 160.8 mi
Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 256.6 km / 159.5 mi

The preferred airport for Fairmont Empress is Victoria Intl. Airport (YYJ).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22600 square feet (2100 square meters) of space consisting of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Dining


Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

All facilities in Fairmont Empress

Bar, Cafe and Lounge Fairmont Empress
Bar, Cafe and Lounge
Swimming Pool Fairmont Empress
Swimming Pool
Entertainment Facility Fairmont Empress
Entertainment Facility
Fitness Center Fairmont Empress
Fitness Center
Functional Hall Fairmont Empress
Functional Hall

Things to Do

  • Indoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Shops
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Transportation

  • Bicycle rental
  • Limo or town car service
  • Valet parking

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop

Food and Drinks

  • Breakfast
  • Vegetarian meal

Shuttle Service

  • Ferry terminal shuttle
  • Cruise shuttle

Public Facilities

  • Coffee/tea in lobby
  • Safety deposit box

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Fairmont Empress

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

Pets

Limited Number Of Pets In Room

Additional Policy

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels), Contactless check-out is available, LGBTQIA+ friendly, Biosphere, No cribs (infant beds) available, No rollaway/extra beds available, By ocean, Cashless transactions are available, Essential workers only - NO, Green Key Global, No elevators
  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 39.00 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Indoor pool, Garden, Outdoor facilities, Picnic area, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont Empress
Fairmont Empress has a 4.5-star rating.
How many floors does Fairmont Empress have?
Fairmont Empress has 8.
See All

More Reviews from Other Guests in Fairmont Empress

9.2
Exceptional
From 2,823 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Kristen
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was clean, staff were very friendly and helpful. Great atmosphere in the lounge.
James
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Wonderful hotel with great staff and amenities
Susanne
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Love staying here, the atmosphere is cool, the staff is amazing. It’s the perfect location. Love all the history behind the hotel and the high tea. It’s something everyone should experience at least once.
Wayne
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fantastic room and amenities!
Karla
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location to Harbour and running trail. Extras like pillow service with cozy bed and friendly staff were exceptional.
YOON JUNG
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very attentive and welcoming staff including reaching out to find out any baby/toddler amenities and arrival time. Thank you
Jose
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I had an overall pleasant stay at the Fairmont Empress. The service and staff were excellent. I was especially grateful for the early check-in accommodation, which made my arrival much smoother and was truly appreciated. However, there were a few issues with the room that did not meet the expectations associated with the Fairmont brand. I had booked a higher floor, but I was placed on a lower level with a view that was not as expected. Additionally, the bathroom was not fully clean upon arrival there were long hairs on the floor and the freezer still contained food items from previous guests. While these details were disappointing, particularly given the hotel’s reputation, the overall experience was still enjoyable, largely due to the professionalism and kindness of the staff.
Read More
Pam
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room had dirty trash and recycling bin and stain on sofa. Living area colder than bedroom, had to request a space heater (Winter visit). Those with mobility issues should be aware that there are stairs required to get to different areas of the hotel like parking on P2 and a bit of a walk to get to the nearest restaurant.
Lyn
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff are extremely friendly , efficient and helpful. The room was fantastic. Highly recommend The Empress!
Kyujin
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

O
Patricia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean room, Fantastic staff, great location and love the Gold Floor!
Dale
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

For you Expedia —When booking the stay, you could have added exactly what is the room name on the invoice as it only says a room .. as I paid for the upgrade unit and it didn’t say this .. so when arrived I said a name the hotel staff said that’s not the room … For the stay at hotel … was to have a city view room this was not the case it just look at the other side of the hotel so it is nota city view yet I paid for the upgrade king bed and city view … it’s was bad to pay for a city view and all you see is other side of hotel nothing else bad view… secondly there was no hotel slippers in the room or any water I had to call down and get these items … … for a fancy hotel room and hotel the robes in the room were not quality robes seem like cheap cotton only .. and in the hall could smell smoke from cigarettes.. so overall the room was just okay but the price was not worth the value received so slightly disappointed for supposedly best hotel in Victoria and the name fairmount hotel ..
Read More
Stephen
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay!
Marianne
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff , clean room and amenities
Robert
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fantastic stay in every way
Catherine
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Exceptional service, and beautiful accommodation. Exceeded my high expectations!
Ryan
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Service from the staff was exceptional
Maria
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Absolutely incredible!! The staff were really friendly and very courteous. The hotel was incredibly clean, with great amenities. The whole stay was phenomenal; and the food was also really great. The location is particularly the best in the area. There is tons of activities you can do, tons of places you can visit and shop. Will definitely return later this year.
Read More
Paul
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent
Santina
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely room, friendly staff and fantastic location.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 2,823 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Kristen
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was clean, staff were very friendly and helpful. Great atmosphere in the lounge.
James
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Wonderful hotel with great staff and amenities
Susanne
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Love staying here, the atmosphere is cool, the staff is amazing. It’s the perfect location. Love all the history behind the hotel and the high tea. It’s something everyone should experience at least once.
Wayne
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fantastic room and amenities!
Karla
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location to Harbour and running trail. Extras like pillow service with cozy bed and friendly staff were exceptional.
YOON JUNG
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very attentive and welcoming staff including reaching out to find out any baby/toddler amenities and arrival time. Thank you
Jose
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I had an overall pleasant stay at the Fairmont Empress. The service and staff were excellent. I was especially grateful for the early check-in accommodation, which made my arrival much smoother and was truly appreciated. However, there were a few issues with the room that did not meet the expectations associated with the Fairmont brand. I had booked a higher floor, but I was placed on a lower level with a view that was not as expected. Additionally, the bathroom was not fully clean upon arrival there were long hairs on the floor and the freezer still contained food items from previous guests. While these details were disappointing, particularly given the hotel’s reputation, the overall experience was still enjoyable, largely due to the professionalism and kindness of the staff.
Read More
Pam
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room had dirty trash and recycling bin and stain on sofa. Living area colder than bedroom, had to request a space heater (Winter visit). Those with mobility issues should be aware that there are stairs required to get to different areas of the hotel like parking on P2 and a bit of a walk to get to the nearest restaurant.
Lyn
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff are extremely friendly , efficient and helpful. The room was fantastic. Highly recommend The Empress!
Kyujin
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

O
Patricia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean room, Fantastic staff, great location and love the Gold Floor!
Dale
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

For you Expedia —When booking the stay, you could have added exactly what is the room name on the invoice as it only says a room .. as I paid for the upgrade unit and it didn’t say this .. so when arrived I said a name the hotel staff said that’s not the room … For the stay at hotel … was to have a city view room this was not the case it just look at the other side of the hotel so it is nota city view yet I paid for the upgrade king bed and city view … it’s was bad to pay for a city view and all you see is other side of hotel nothing else bad view… secondly there was no hotel slippers in the room or any water I had to call down and get these items … … for a fancy hotel room and hotel the robes in the room were not quality robes seem like cheap cotton only .. and in the hall could smell smoke from cigarettes.. so overall the room was just okay but the price was not worth the value received so slightly disappointed for supposedly best hotel in Victoria and the name fairmount hotel ..
Read More
Stephen
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay!
Marianne
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff , clean room and amenities
Robert
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fantastic stay in every way
Catherine
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Exceptional service, and beautiful accommodation. Exceeded my high expectations!
Ryan
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Service from the staff was exceptional
Maria
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Absolutely incredible!! The staff were really friendly and very courteous. The hotel was incredibly clean, with great amenities. The whole stay was phenomenal; and the food was also really great. The location is particularly the best in the area. There is tons of activities you can do, tons of places you can visit and shop. Will definitely return later this year.
Read More
Paul
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent
Santina
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely room, friendly staff and fantastic location.
Number of reviews per page
20
40