Fairmont Empress

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9.2
/10
Exceptional
2,884 reviews

What Guests Say About Their Stay

Sharon

10.0
/ 10
We loved the beautiful grounds. The food was excellent. The staff very accommodating. Our room was spacious with a beautiful view of the harbor. We would definitely stay here again.

Jan

10.0
/ 10
Beautiful stay at the Empress—lovely hotel with wonderful service and dining. Easy walk to the harbor and many restaurants.

Bryan

10.0
/ 10
Great property, friendly and helpful staff. Veranda drinks were pricey but excellent.
In the Area
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721 Government St, Capital Regional, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Capital Regional. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional, British Columbia, Canada, V8W1W5
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Lobby Fairmont Empress
Lobby 2 Fairmont Empress

Discover More About Fairmont Empress

General


Near Miniature World

Location


With a stay at Fairmont Empress, you'll be centrally located in Victoria, steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. This family-friendly hotel is 0.2 mi (0.3 km) from Victoria Bug Zoo and 0.2 mi (0.4 km) from Victoria Harbour.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Government Street - 0.1 km / 0.1 mi
Greater Victoria Visitors & Convention Bureau - 0.2 km / 0.1 mi
Victoria Conference Centre - 0.2 km / 0.2 mi
Royal BC Museum - 0.3 km / 0.2 mi
Miniature World - 0.3 km / 0.2 mi
Maritime Museum of British Columbia - 0.3 km / 0.2 mi
British Columbia Parliament Building - 0.3 km / 0.2 mi
Victoria Bug Zoo - 0.4 km / 0.2 mi
Thunderbird Park - 0.4 km / 0.2 mi
Bay Centre - 0.4 km / 0.3 mi
Victoria Harbour - 0.5 km / 0.3 mi
Beacon Hill Park - 0.5 km / 0.3 mi
Legislative Assembly of British Columbia - 0.5 km / 0.3 mi
Greater Victoria Public Library - 0.6 km / 0.4 mi
Bastion Square - 0.6 km / 0.4 mi

The nearest airports are:
Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 0.3 km / 0.2 mi
Victoria Intl. Airport (YYJ) - 26.5 km / 16.5 mi
Roche Harbor, WA (RCE) - 272.1 km / 169.1 mi
Friday Harbor, WA (FRD) - 258.8 km / 160.8 mi
Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 256.6 km / 159.5 mi

The preferred airport for Fairmont Empress is Victoria Intl. Airport (YYJ).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22600 square feet (2100 square meters) of space consisting of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Dining


Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

All facilities in Fairmont Empress

Bar, Cafe and Lounge Fairmont Empress
Bar, Cafe and Lounge
Swimming Pool Fairmont Empress
Swimming Pool
Entertainment Facility Fairmont Empress
Entertainment Facility
Fitness Center Fairmont Empress
Fitness Center
Functional Hall Fairmont Empress
Functional Hall

Things to Do

  • Indoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Transportation

  • Bicycle rental
  • Limo or town car service
  • Valet parking (surcharge)

Food and Drinks

  • Breakfast
  • Vegetarian meal

Public Facilities

  • Coffee/tea in lobby
  • Safety deposit box

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Accommodation Policy & General Information in Fairmont Empress

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Indoor pool, Garden, Outdoor facilities, Picnic area, Shops

Frequently asked questions about Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont Empress?
Fairmont Empress has a 4.5-star rating.
How many floors does Fairmont Empress have?
Fairmont Empress has 8.
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Fairmont Empress reviews and ratings

9.2
Exceptional
From 2,884 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Sharon
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved the beautiful grounds. The food was excellent. The staff very accommodating. Our room was spacious with a beautiful view of the harbor. We would definitely stay here again.
Sheila
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My room was poorly kept. There was mess in the toilet bowl that needed to be cleaned. We were days without liquid soap. Once we used bath cap and ear cleaner they were not replenished.
Jan
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful stay at the Empress—lovely hotel with wonderful service and dining. Easy walk to the harbor and many restaurants.
Sonja
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great breakfast and the best location.
Bryan
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great property, friendly and helpful staff. Veranda drinks were pricey but excellent.
Caius
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is my second time staying at The Empress and I just can’t say enough about how great of an experience it was. The property is gorgeous and the staff in Fairmont Gold area were exceptional. Can’t wait to go again.
Dawn Lorraine
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Bathrooms are old, broken. Shower a disaster. Room 424.
Gregory C
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I have always wanted to get back up to Victoria and stay at the Empress, and after 30+ years, I finally made it back there with my wife and daughter. It was as expected, excellent in every way. I highly recommend it.
Nazila
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Every thing was perfect
Georgina
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

😊😊
yali
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location is great. However the room space is really small, there’s odd smells in the room.
Sharon Cates
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My husband and I stayed here to celebrate our anniversary. The hotel is gorgeous! Our room was very clean and comfortable and the food and spa experience were wonderful! Tea at the Empress was a highlight! The staff consistently went above and beyond to make our stay special. Highly recommend!
Marina
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location
Nicholas George
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, and building. Only downside is not having a view of the Empress from your room.
Randall
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was only one restaurant open for breakfast. Food was good, but very expensive
sreerupa
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

magnificient
Thomas
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A beautiful hotel with a rich history! You can't beat the view of the harbor and location for activities. Plus, the Visitor's Center, harbor taxies and tour busses are all within a block. The staff was so friendly and professional. The rooms were awesome, with great beds and pillows. My only complaint is that some rooms have you check in on the 1st floor vs the main lobby. However, the bell hops will assist you with getting you and your luggage there. If you drive a SUV, you won't be able to self-park in the garage. However, the staff will park your car for you in their private lot. I would highly recommend a stay at the Fairmont Empress. Don't forget to book tea!!
Read More
Paula
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an amazing stay at the Fairmont Empress. The hotel is beautiful, the rooms are clean and comfortable, and the service was excellent throughout. The location is perfect, right in the heart of Victoria and close to everything. I would definitely stay here again and highly recommend it.
Caroline
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

M
Cara
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Everything was wonderful!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 2,884 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Sharon
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved the beautiful grounds. The food was excellent. The staff very accommodating. Our room was spacious with a beautiful view of the harbor. We would definitely stay here again.
Sheila
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My room was poorly kept. There was mess in the toilet bowl that needed to be cleaned. We were days without liquid soap. Once we used bath cap and ear cleaner they were not replenished.
Jan
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful stay at the Empress—lovely hotel with wonderful service and dining. Easy walk to the harbor and many restaurants.
Sonja
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great breakfast and the best location.
Bryan
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great property, friendly and helpful staff. Veranda drinks were pricey but excellent.
Caius
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is my second time staying at The Empress and I just can’t say enough about how great of an experience it was. The property is gorgeous and the staff in Fairmont Gold area were exceptional. Can’t wait to go again.
Dawn Lorraine
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Bathrooms are old, broken. Shower a disaster. Room 424.
Gregory C
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I have always wanted to get back up to Victoria and stay at the Empress, and after 30+ years, I finally made it back there with my wife and daughter. It was as expected, excellent in every way. I highly recommend it.
Nazila
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Every thing was perfect
Georgina
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

😊😊
yali
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location is great. However the room space is really small, there’s odd smells in the room.
Sharon Cates
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My husband and I stayed here to celebrate our anniversary. The hotel is gorgeous! Our room was very clean and comfortable and the food and spa experience were wonderful! Tea at the Empress was a highlight! The staff consistently went above and beyond to make our stay special. Highly recommend!
Marina
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location
Nicholas George
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, and building. Only downside is not having a view of the Empress from your room.
Randall
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was only one restaurant open for breakfast. Food was good, but very expensive
sreerupa
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

magnificient
Thomas
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A beautiful hotel with a rich history! You can't beat the view of the harbor and location for activities. Plus, the Visitor's Center, harbor taxies and tour busses are all within a block. The staff was so friendly and professional. The rooms were awesome, with great beds and pillows. My only complaint is that some rooms have you check in on the 1st floor vs the main lobby. However, the bell hops will assist you with getting you and your luggage there. If you drive a SUV, you won't be able to self-park in the garage. However, the staff will park your car for you in their private lot. I would highly recommend a stay at the Fairmont Empress. Don't forget to book tea!!
Read More
Paula
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an amazing stay at the Fairmont Empress. The hotel is beautiful, the rooms are clean and comfortable, and the service was excellent throughout. The location is perfect, right in the heart of Victoria and close to everything. I would definitely stay here again and highly recommend it.
Caroline
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

M
Cara
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Everything was wonderful!
Number of reviews per page
20
40