Fairmont Empress

Hotels
9.0
/10
Exceptional
2,012 reviews

What Guests Say About Their Stay

Kelli

10.0
/ 10
Large, clean, well appointed room. Lovely high tea. Concierge was excellent.

Caitlin

10.0
/ 10
Room was nice and clean. Loved my stay at the Empress, beautiful hotel and I enjoyed the stores they have available, purchased some items at the tea shop and clothing store only suggestion is that they could put the warmer plush robes to wear in the rooms, instead of just the towel robes.

Adam

10.0
/ 10
We really enjoyed our recent stay at the Fairmont Empress. It’s obviously a beautiful, historic building, but the atmosphere felt welcoming rather than stuffy. Our room was comfortable and well-maintained, and the location right on the harbor made it easy to walk to dinner and explore the city. The staff were professional and helpful whenever we needed anything. Overall, a very solid, high-quality experience in Victoria.
In the Area
See Map
721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Capital Regional District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5
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Discover More About Fairmont Empress

Location


Fairmont Empress is a hotel is located at Capital Regional District.

About Fairmont Empress

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Fairmont Empress exclusively for you.

Fairmont Empress is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Fairmont Empress.

All facilities in Fairmont Empress

Others Fairmont Empress
Others

Things to Do

  • Hot tub
  • Indoor pool
  • Picnic area
  • Garden
  • Shops
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking (surcharge)

Business Facilities

  • Conference center
  • Business center
  • Conference room
  • Meeting rooms
  • Conference rooms

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Restaurant
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Shuttle Service

  • Ferry terminal shuttle (surcharge)
  • Cruise shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Fairmont Empress

Important Note
  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 39.00 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Hot tub, Indoor pool, Picnic area, Garden, Shops

Frequently asked questions about Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont Empress?
Fairmont Empress has a 4.5-star rating.
How many floors does Fairmont Empress have?
Fairmont Empress has 8.
See All

Fairmont Empress reviews and ratings

9.0
Exceptional
From 2,012 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
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Traveller Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Kelli
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Large, clean, well appointed room. Lovely high tea. Concierge was excellent.
Caitlin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was nice and clean. Loved my stay at the Empress, beautiful hotel and I enjoyed the stores they have available, purchased some items at the tea shop and clothing store only suggestion is that they could put the warmer plush robes to wear in the rooms, instead of just the towel robes.
Adam
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We really enjoyed our recent stay at the Fairmont Empress. It’s obviously a beautiful, historic building, but the atmosphere felt welcoming rather than stuffy. Our room was comfortable and well-maintained, and the location right on the harbor made it easy to walk to dinner and explore the city. The staff were professional and helpful whenever we needed anything. Overall, a very solid, high-quality experience in Victoria.
Read More
Matthias
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not clean and getting old
CARSON
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean and comfortable rooms. Friendly staff and convenient location!
Terrence
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent as always
Camilla
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was clean, furniture uncomfortable. The bed though was great, positioned in an alcove so very quiet for sleeping. The sheets and pillows were fantastic. Slepted well. But no comfortable chairs to sit in. Poor natural light, had tiny windows (2). Very poor view. Especially for the cost of the room. When I arrived there was a dog bed and water bowl in the room. The porter asked where my pet was, I said I didn't have one. I do have to say the bathroom amenities where awesome and housekeeping was also amassing and helpful. Had to ask for slippers due to very cold bathroom floors. Coffe pot not working right and no coffee mugs, but housekeeping took care of it. Needed a bath tub mat for safety reasons. The TV channels and shows didn't match up at all plus poor choices as well. Not everyone streams off there phone for shows, especially older people. I am one of those. Your food options were very limited, to expensive and abit elaborate. Could have enjoyed just some crumpets and tea with some simple choices. More soup otions and simple sandwiches. Afternoon tea was so nice and the staff so helpful and nice. Have been coming to Victoria my entire life, it was my mom's childhood home and I will be coming back.
Read More
Ian
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Didnt have breakfast.
Steven
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel and staff were great. If you booked gold floor amenities there is a separate area and special check in desk.
sandra
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It's been my lifelong dream to stay at The Empress Hotel & finally for my 50th birthday i decided on a spontaneous trip to the island for a night & splurged on the Empress as it was 1 of the only hotels with a pool *& open till 11pm. We'd be getting in later so the trip circled around swimming. After getting to our room i phoned the front desk as it only had a shower & the reservation promised a bath. We waited 15 mins and were escorted to another room with tub. We quickly changed into our swimsuits & even got lost trying to find the pool so an employee pointed us in the right direction. To our dismay the pool was undergoing renovations & a sign outside said it was closed till end january! 😔 i called the front desk as i felt this shouldve been mentioned in their advertising & was put thru to the manager. I told her how disappointed i was and she apologized profusely & had 2 gorgeous deserts sent up to the room for my birthday along with a voucher for breakfast on them in the morning. Although the night was rather dull as it was cold & rainy & i just took a hot bath & went to sleep, the breakfast was 5 star & the service couldnt have been better! There were other renovations going on in the hotel also so lesson learned i shouldve double checked about the pool before booking. All in all it was still nice to finally have "a night in the castle" but very much overrated & still disappointing considering the price. Also we expected a much more luxurious Vi
Read More
Andrew
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I am tired of being pestered for a review by the hospitality industry. If I am not satisfied I will let you know otherwise if you do not hear from me you can assume you have done your job and provided the expected service for which I am paying.
Murray
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Outstanding service!
Hongying
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not in a good condition. The room was not clean at all.
Kim
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was clean and the staff were amazing.
Caleb
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Pool etc. all being renovated and are closed long-term as of January 2026.
caleb
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was smaller then I thought it would be
Slave
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Initially we didn’t have the room ready on time (4pm). The room we eventually got was below our expectations for a Fairmont. But the manager took note of that and replaced it with probably one of the best rooms they had.
jake
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was great
sahar
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Thank you
Emily
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was wonderful experience staying at Fairmont Empress. Clean room.
Number of reviews per page
20
40

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Others 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 2,012 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Kelli
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Large, clean, well appointed room. Lovely high tea. Concierge was excellent.
Caitlin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was nice and clean. Loved my stay at the Empress, beautiful hotel and I enjoyed the stores they have available, purchased some items at the tea shop and clothing store only suggestion is that they could put the warmer plush robes to wear in the rooms, instead of just the towel robes.
Adam
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We really enjoyed our recent stay at the Fairmont Empress. It’s obviously a beautiful, historic building, but the atmosphere felt welcoming rather than stuffy. Our room was comfortable and well-maintained, and the location right on the harbor made it easy to walk to dinner and explore the city. The staff were professional and helpful whenever we needed anything. Overall, a very solid, high-quality experience in Victoria.
Read More
Matthias
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not clean and getting old
CARSON
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean and comfortable rooms. Friendly staff and convenient location!
Terrence
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent as always
Camilla
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was clean, furniture uncomfortable. The bed though was great, positioned in an alcove so very quiet for sleeping. The sheets and pillows were fantastic. Slepted well. But no comfortable chairs to sit in. Poor natural light, had tiny windows (2). Very poor view. Especially for the cost of the room. When I arrived there was a dog bed and water bowl in the room. The porter asked where my pet was, I said I didn't have one. I do have to say the bathroom amenities where awesome and housekeeping was also amassing and helpful. Had to ask for slippers due to very cold bathroom floors. Coffe pot not working right and no coffee mugs, but housekeeping took care of it. Needed a bath tub mat for safety reasons. The TV channels and shows didn't match up at all plus poor choices as well. Not everyone streams off there phone for shows, especially older people. I am one of those. Your food options were very limited, to expensive and abit elaborate. Could have enjoyed just some crumpets and tea with some simple choices. More soup otions and simple sandwiches. Afternoon tea was so nice and the staff so helpful and nice. Have been coming to Victoria my entire life, it was my mom's childhood home and I will be coming back.
Read More
Ian
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Didnt have breakfast.
Steven
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel and staff were great. If you booked gold floor amenities there is a separate area and special check in desk.
sandra
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It's been my lifelong dream to stay at The Empress Hotel & finally for my 50th birthday i decided on a spontaneous trip to the island for a night & splurged on the Empress as it was 1 of the only hotels with a pool *& open till 11pm. We'd be getting in later so the trip circled around swimming. After getting to our room i phoned the front desk as it only had a shower & the reservation promised a bath. We waited 15 mins and were escorted to another room with tub. We quickly changed into our swimsuits & even got lost trying to find the pool so an employee pointed us in the right direction. To our dismay the pool was undergoing renovations & a sign outside said it was closed till end january! 😔 i called the front desk as i felt this shouldve been mentioned in their advertising & was put thru to the manager. I told her how disappointed i was and she apologized profusely & had 2 gorgeous deserts sent up to the room for my birthday along with a voucher for breakfast on them in the morning. Although the night was rather dull as it was cold & rainy & i just took a hot bath & went to sleep, the breakfast was 5 star & the service couldnt have been better! There were other renovations going on in the hotel also so lesson learned i shouldve double checked about the pool before booking. All in all it was still nice to finally have "a night in the castle" but very much overrated & still disappointing considering the price. Also we expected a much more luxurious Vi
Read More
Andrew
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I am tired of being pestered for a review by the hospitality industry. If I am not satisfied I will let you know otherwise if you do not hear from me you can assume you have done your job and provided the expected service for which I am paying.
Murray
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Outstanding service!
Hongying
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not in a good condition. The room was not clean at all.
Kim
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was clean and the staff were amazing.
Caleb
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Pool etc. all being renovated and are closed long-term as of January 2026.
caleb
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was smaller then I thought it would be
Slave
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Initially we didn’t have the room ready on time (4pm). The room we eventually got was below our expectations for a Fairmont. But the manager took note of that and replaced it with probably one of the best rooms they had.
jake
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was great
sahar
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Thank you
Emily
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was wonderful experience staying at Fairmont Empress. Clean room.
Number of reviews per page
20
40